French Touch Renovations, LLC

"Ms. Shambhavi and her husband were great to work with! It brings us joy knowing we exceeded your expectations! We look forward to working with you again in the near future!"

"Ms. Reniece was such a pleasure to work with. We are pleased to hear you are happy with your new shower! We are looking forward to working with you on your next project."

"Ms. Angela is our most loyal customer. We appreciate her business and value the opportunity to serve! Looking forward to working with you again."

"Ms. Angela, Thank you for always entrusting us with your home projects. We appreciate your loyalty and your business. We look forward to working with you again, and again again Regards, French Touch Renovations."

"Mrs. Jackson, it was a pleasure meeting you and working for you. We are looking forward to assisting you with your future projects."

"Hi Mrs. M! We are glad you are pleased with the results. We appreciate your business and look forward to working with you again in the future! Regards, FRENCH TOUCH RENOVATIONS."

"MJ, thank you for being a loyal customer of ours. We look forward to assisting you with more of your future projects. We really value the professional relationship that has been built over the years. Regards, FRENCH TOUCH RENOVATIONS."

"We are glad you are pleased with your ceiling repair! Please do not hesitate to contact us in the future."

"It was a pleasure working with you, DANIELLE. Enjoy your beautiful white kitchen. FRENCH TOUCH RENOVATIONS"

"Our company is dumbfounded by this review. Integrity, and honesty are qualities that our company takes pride in having. Unfortunately not everyone holds the same values. So we will address some facts and tell the truth about OUR experience with said customer, as defamation of character will not be accepted on this platform. We do not low ball estimates. We were initially contacted by this client over 10 months ago, however they decided to go with another contractor. We were contacted a second time by this customer (7 months later) to come back and do another assessment and provide another estimate. It seems that the relationship between the customer and their previous contractor did not work out and therefore prompted him to reach out to us again. The second estimate we provided was not accepted either. They sent it back twice with lower counteroffers. Due to the fact that the customers were an older couple that has experienced hardship getting their home completed, we agreed to do the work within their budget. Our company believed that that was the right thing to do. As we have later come to find out while working for them, several relationships with their previous contractors were not kosher or did not seem to ?worked out?. We cannot talk for others, however what we have experienced is as follows:1. The customer did not want to comply with our payment terms; our company therefore accommodated their request. 2. The job was delayed due to some items not being purchased by the customer, and a lot of indecisiveness (shower tiles, marble border, toilets, and paint not being decided on nor purchased); We had to buy some materials ourselves just to get the job started in a timely manner. 3. While working on the tile floor in the bathroom, the customer decided to start demolishing the shower which interrupted the workflow. This then turned into the customer requesting that we finish what he started; A fair price was once again given to the customer, and the additional work was taken on by our company 4. The customer had several unforeseen circumstances arise, and we were always there to assist; We have gone above and beyond, and have consulted the customer on numerous occasions on how to remedy several problems in their home (ceiling issues, concrete floor not leveled by previous contractor, shower and toilet plumbing just to name a few). 5. We have provided them with other contractors as additional resources for other jobs they needed to completed that were outside of our scope of work; The customer did not pay them in full either upon the completion of the job; they had to wait an addition 2 weeks for the other half owed. 6. We have accepted calls outside of our business hours (11PM) when the customer experienced an urgent matter regarding the need to replace their ceiling.Where we come from, this is called exceptional customer service. We have always maintained an honest, respectful and courteous relationship with the customer. Things took a turn when it was time to settle the bill. The customer already had a pre-written check that was lower than the amount due. The customer attempted to validate the shortage by stating certain tasks were not completed. These particular tasks were unable to be completed due to the customer not having purchased required items. This lead to us having a meeting. Our last meeting with the customer was on June 1st. It was decided that we would round back on the weekend of 6/13 with the expectation that all missing items needed from the customer, would be provided no later than that date, so we could finish the job. Ironic that his negative review was written on 6/10 (3 days before the 6/13 deadline), without having reached out to us after that meeting. Customer satisfaction is extremely important to us, however, this is unethical behavior by the client, and we will not risk the reputation of our brand by doing business with a toxic customer."