Aquarius Pools Construction Co Inc ? Columbus

"Thank you for your review! We hope you are still enjoying your new liner."

"Thank you for your review!"

"Mr. [removed member name], We do have record in our message pads to where you either came into our store or called on July 3, 2015 at 4:21pm. The message was taken and given to our pool sales representative. That weekend was a holiday weekend, but a return phone call was given promptly on July 6th. The representative could not tell me if he followed up on the return phone call after he tried calling the 1st time. I do not show any other messages from you or anyone else with the same address. We have gone back through all of our message pads dating back to the 1st of June. If you came the store, we would have given you a pool brochure and would have even walked you outside to show you the 2 pools that we have here on display. So, with that being said, I am not sure why you say you were not helped if you can into our store because our policy with new pool installations are the same for everyone. If you could let me know what days you made the 2 follow up phone calls, I will keep researching the reason as to why we do not have any other messages from you. We would love another opportunity to try and give you an estimate. You are more than welcome to either call and speak with Stephanie @ 706-576-5071 or email me at [email protected] I hope this has been helpful."

"Thank you [Member name removed], Your words are too kind. We really appreciate you giving us the opportunity to help with your pool needs. You were a pleasure to deal with yourself. If you ever need us, please feel free to contact us at anytime. Again, thank you for everything!"

"[member name removed], We apologize for the delay of response. Through much discussion between Mark, Bryan and Terry, we have decided the best plan of action for your situation would be to replace the step brackets as a whole. As soon as it warms up and as long as you agree, we will be willing to come out to drain down the pool to replace the step brackets. We will be contacting you as soon as it warms up to schedule a day and time that is convenient for you. Thank you for your patience! Warm Regards, Stephanie Shaver Office Manager"

"Thank you (removed member's name)! It was a pleasure doing business with you. If you ever have any questions or concerns, please let us know. Thank you again, Stephanie Shaver Office manager"

"Thank you so much for your review! You were a pleasure to deal with. You were also very patient and understanding. We hope to do business with you in the future. Just let us know if you ever have any questions and concerns."

"Through much research and discussion with Bryan and the owner, we have determined that Bryan did give the customer a round about estimate of what it would take to do the work. They both agree that we were waiting on a phone call back from the customer to see if he wanted to get a firm price. It is our fault for not following up on the call, but we did go out and give the estimate. We apologize for any inconvenience this may have caused. Thank you!"

"Thank you for your business! We apologize for your inconvenience with the coupon. The coupon was only offered with one of our liner manufacturers at that time because the other liner manufacturer that we are dealing with was actually giving us a better price and matching the 27mil liner price to the 20mil liner price. We know this was a bit confusing and have since corrected the issue. We hope to see you in the future! Just let us know if you have any questions or concerns. Thank you, Stephanie Shaver Office Manager"

"Thank you for your review! Let us know if you have any questions or concerns! We look forward to dealing with you in the future! Thanks again, Stephanie Shaver Office Manager"

"Mr. [member name removed], We are not sure what happened... We received the phone call from you on the 17th of June and returned the phone call on the 18th of June to phone # [member phone number removed] and left a message. We never heard back anything and, through no fault of our own, we did not make a follow up phone call to make sure you received the message. We apologize for the inconvenience but we figured since we did not hear back from you that you had already taken care of the pool instructions. We do provide this type of service in store and what they cannot help you with in store we should be able to help you with on site. I hope this information is helpful to you and would appreciate another opportunity to make things right. If you have any questions or concerns, please feel free to call and speak with Stephanie at 706-576-5071. Thank you for your time, Stephanie Shaver Office Manager"

"Mrs. [member name removed], Thank you so much for your business. Bryan said you were a pleasure to deal with. We look forward to working with you in the future. If you have any questions or concerns, please feel free to call 706-576-5071. Thank you, Stephanie Shaver Office Manager"

"Thank you [member name removed]! We appreciate your business and look forward to working with you in the future!"

"Thank you [Member name removed]! We really appreciate your business and look forward to working with you in the future! Please let us know if there is anything we can do for you!"

"Thank you for your business! We appreciate you letting us handle your pool needs. Please let us know if we can do anything else for you in the future!"

"We apologize that you feel you have had a bad experience and feel you cannot trust us as a company. We would like to explain the nature of the agreement and work completed. The customer signed the agreement with us on 5/20/13 for a liner replacement, pool bottom and a pool pump in which we offered a 5% military discount off of the total on the agreement. The customer added on a salt system to the agreement upon signing the agreement. The salt system was discounted $150.00 because it was done during the time of the liner installation. The only extra item added on after the agreement was signed was a skimmer replacement which was discounted a $150.00 due to the extent of the other work. At the time the agreement was signed, it was during peak season. We have a notation on the agreement stating that the work can take anywhere from 3-5 weeks. When we started the job in the middle of June, the liner did not fit correctly and at no cost to the customer we quickly reordered a new one to address the issue. We let the customer know what was going on and they were fine with the situation. As soon as the new liner came in they were put back on the schedule to get their job completed. The only issue we ran into at that time was when we went to mount the skimmer face plate back onto the skimmer, the screw holes were stripped, which was no fault to anyone but old age. We immediately stopped and contacted the customer again to let them know the situation and even offered them a skimmer replacement at a reduced cost due the extent of the other work that was being completed. The work was completed in the middle of July and the customer quickly came in to pay for the remaining balance of the agreement with no concerns or objections. On 9/16/13, the customer called us to let us know that the booster pump for their Polaris was not working. We quickly sent someone out the replace the booster pump free of a labor charge due the recent work that was done two months prior. They were only charged for the pump. On 10/4/13, the customer wanted us to come out and replace the anchors for the ladder so he could remove the ladder at his leisure. He also wanted to repair a leak on the filter. He was quoted a price on what it would cost to replace the ladder anchors and agreed to the repair. The filter had to be assessed to see what was causing the leak for an estimate on repair. The ladder anchors got replaced on 10/9/13. The crew then went back to the office to let the service manager know what was leaking on the filter. The service manager then called the customer to let them know that the filter had fine hairline cracks in the top of the filter around the dome area and strongly suggested to them that it needed to be replaced. The customer did not want the filter to be replaced after receiving the quote, so we sent a service technician out there on 10/28/13 to try to repair the leak without causing anymore damage to the filter. The service tech was successful in the repair and the customer was only charged a labor charge for the repair, but again was strongly advised that the filter would need to be replaced soon due to the age and condition of the filter. Both of these repairs were done per the customer’s request. As far as the last remark on the customer’s review about “the lady who is working for them is not being paid,” we are not exactly sure what that is supposed to mean. We assure you that we have over 20 employees and every single one of them receives a pay check on a weekly basis. More clarification on that subject would be much obliged. As always we appreciate your business and we hope this response helps to clarify any issues the customer may have with our company. We assure you that we only did what the customer requested every time a repair was made to the pool."

"Thank you [remove member name]! We appreciate your business! We will be keeping in touch until spring time. Please let us know if we can help you with anything else in the future."

"Thank you [removed member name]! You guys are always a pleasure to deal with. We thank you for your business and your loyal support! Let us know if and when you need anything in the future. We look forward to seeing you in the spring!"

"Thank you [removed member name]! We appreciate your business! Please let us know if we can help you with anything else in the future."

"We would first like to apologize for your experience. We would like to, however, explain the situation of your pool. The pool was originally covered when we started cleaning the pool. Half the cover fell in the pool prior to us uncovering the pool due to a lot of leaves. We did not have a good telephone number for Mr. Williams to explain to him our concerns about getting the pool clear. After the customer called to let us know that his pool still was not clear, the service manager recommended a drain and clean due to the extent of debris in the pool. At that time we were supplied with a cell phone number for the customer. The power to the pool was off numerous times, and when running had poor circulation. Some of the lines in the pool had been plugged off previous to us taking care of the pool. The pool surface was pitted which did not help with the algae situation. We really tried to recommend the best option to the customer, but he wanted us to try and get it clear otherwise. Thank you!"

"(Member name removed), We would like to thank you for your business! We hope we are able to assist you in your future pool needs. If you have any questions or concerns, please feel free to call us! Thank you!"

"Thank you Ms. [member name removed]! Call us if you have any questions or concerns! We look forward to working with you in the future!"

"(deleted member name), We appreciate your business! We did want to let you know the reasoning behind waiting a couple of weeks to get the salt added to the pool. The plaster process has a 2-3 week curing process, during that time we were out there 2-3 times a week, brushing down the surface and adjusting the PH as necessary. We always wait a little while before adding salt to the pool to make sure the surface cures properly. I am sorry if there was a miscommunication somewhere, but we did want to assure you we followed the proper procedure for adding all the chemicals necessary to the pool. If you have any questions, please feel free to call us at 706-576-5071. Thank you!"

"Thank you Customer! We look forward to working with you in the future!"