2nd Avenue Animal Hospital

I’ve been using this vet for over a decade with 4 dogs. Today, my 14 week Boykin experienced an emergency. I called them at 4:53 pm. They told me to take my dog, their established patient, to Rivertown Emergency that opened at 6pm. I was concerned that my dog could have parvo or some other deadly disease since she was so young. I hung up and began to cry. My husband called back and kindly, but firmly asked that we be seen today since it was an emergency with our puppy. The lady said he was being rude when he asked if she would transfer him to someone else and she hung up on him. When he called back, the supervisor answered. My husband said that he wanted to speak to the vet or leave a message and she wouldn’t allow him to. He said you will lose me as a customer and she said ok bye. They forwarded our medical records to us. We called another vet that closed at 6 and stopped seeing walk ins at 5. It was 5:10 when we called them. They saw us immediately. We used 2nd Ave for grooming, boarding and vet services for over a decade. The staff did not let us enter the clinic due to covid when we brought our puppy in for her round of shots. I get that they are pushing covid protocols but it would have been nice to have been on the phone with the vet while he saw my dog. He could have easily FaceTimed or put us on speaker. Technology. The groomer is terrible. She shaved my cavalier of all of her feathers. Didn’t know how to give a cavalier cut.

They informed me that I would have to make an appointment and as soon as they found out it was something as simple as an ear swabbing and didn’t make them a ton of money they said it would take 2-3 weeks to get her in!!!! For an ear swabbing. Is there anywhere a person could go that they actually care about the animal and not if it will make them rich or not

Dr. LeFranc is WONDERFUL! We have 2 ferrets and vets that see "exotic" animal are few and far between in my area. The first one i went to after going to one failed vet clinic i tried 2nd Ave. vet and they are the BEST. Dr. LeFranc is very profession while still being down to earth. You can tell he loves his job and the pets he cares for. They are an hour away from where we live and i gladly take ALL of my pets there. I would recommend this vet to everyone!

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We took our four dogs in for their annual check-up. You don't have to usually wait for an appointment. They are very customer friendly.

First, I like Dr LeFranc. He is a good man and my cat responded very well to him, but the other Vet in his practice is incompetent.
When Dr LeFranc had to put my one of my cats to sleep, he was incredibly compassionate. He gave her an injection to put her to put her to sleep so she wouldn't experience any pain that comes from that final shot. I had to bring a second cat in some time after that and Dr Brown was the only vet available. She didn't administer the first shot. It was horribly tramatic. My poor cat twitched and struggled as I held her in my arms and she died. Dr Brown showed no evidence of sympathy or compassion.
On several occassions, I have called and specifically asked for Dr LeFranc and scheduled appts with him, but upon arrival I would find that he was out of the country on vacation or it was his scheduled day off.
When I brought Stryker in, Dr Brown was the only available vet, but my cat was really sick and I was desperate. When I came to pick Stryer up after a week of hospitalization, an assistant brought my cat out in his carrier and shoved him in my arms and told me that they wanted him to see another doctor for more tests. The assistant had no idea who the other vet was, what kind of test needed to be run, what clinic it was, etc. She went back in to find out and didn't come back with the information for 20 minutes. Dr Brown was never came out, didn't show her face and made no efforts to explain or provide any details.
I went to see the other doctor, had the tests run. The other doctor spent a lot of time with me. Showed me the test results, went through medical literature with me. He was amazing. His office staff was amazing. I decided that this was where I would transfer my cat's care. In fact, I wanted this doctor to see all my animals!
Eventually, Stryker got better. Between the two doctors, I spent over $2,000 on his care. But my cat seemed fine. Unfortunately, Stryker becames ill again. I was warned this may happen as he was never actually diagnosed. So I called this new vet office back to schedule an appt to see the doctor who had so impressed me. He refused to see Stryker, as my cat was a referal from Dr LeFranc's office. This other doctor never solicited my business. I explained that whether they saw me or not, I would not return to the 2nd Ave Animal Hospital. I had received bad service. The vet explained that he had a deal with Dr. LeFranc that he wouldn't treat any of his patients. I begged, I cried and was turned away to find another doctor who had no experience with Stryker's illness and history to start again. I asked the doctor if the patient shouldn't come first - should his deal with Dr LeFranc comprimise the health of a sick animal. His response was that there are plenty of good vets in Columbus.
So, in short, I had to solicit the services of another vet and put my cat through all this again. If Dr LeFranc doesn't want to lose customers, rather than making under the table deals with other doctors, maybe he should focus on staffing his animal clinic with doctors who treat the animal and their owners with respect and compassion. Ultimately, the patient should come first - not any vet's pride or pocket book.

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Went great. They took our dog in as a new patient in less than a week. They took really good care of him before and after surgery.

I am disabled. Due to the nature of my disability, I am unable to make morning appointments. When I telephoned to make the appointment I explained this to the office. The office personnel stated they would talk to the groomer and get back with me to schedule an appointment.
I received a call this morning stating I had an appointment at 0900 ion 26 Aug. I do not cognitively or physically function at 0900 in the morning. appointment was not arranged as requested. I find this behavior to be extremely unprofessional.

Love the boarding service. They follow feeding instructions and meds. My dog always returns bathed, although the complimentary bath isn't the same as a grooming service.

The service was very good and he was timely.

They were a tad on the expensive side but they took care of the problem my dog had. They have seen him twice and they took care of him and got a good diagnosis. They were pretty good about getting us in; he had an infection and they got him in the same day and I didn't have to wait long in the office. It's a beautiful office; that's probably why it's expensive. They listened to what I had to say and they were clear with their instructions.

Terrific! Highly recommend!

We have been using them for 3 1/2 years. They vet himself, the way they take of your pet when you board them. They send you pictures of your pet on your cell phone while they are staying with them. I would highly recommend them. They are caring, knowledgeable, and they also offer grooming service and different levels of boarding. They have convenient hours and the rates are reasonable. They are willing to do things above and beyond.

They just opened this company a couple of years ago but Dr. Lefranc has been our veterinarian since 1999. He is amazing; any problems I have with my animals he has taken care of. We have had surgeries, shots and extreme medical care for animals. They do everything, are excellent and it is the only vet I will go to. I will use them again in the future.

We had a great experience at 2nd Avenue! The receptionist was very friendly, helpful, and welcoming. The veterinarian and the technician were amazing with both dogs. They made us feel like our dogs were very important to them and took the time to answer our questions and address any of our concerns. It was obvious to us that everyone at 2nd Avenue loves animals and is committed to their health and well-being. We were also impressed with the ease of getting an appointment quickly (we were able to make an appointment exactly when we wanted it) and the cleanliness of the facility.
Oh, and the cost was a lot LESS than what we were anticipating, which is always a good thing!

I went to this hospital because my regular Vet was closed on Wednesday and my dog was having serious trouble with her allergies. They did some allergy testing and prescribed some medication for me. They were great.