True Plumbing

I had used True Plumbing for a hot water heater replacement, which was fine. I hired them to replace the outdoor faucet which was leaking. I requested a freeze proof faucet, which is what I had before. It was a different design and leaked from the vacuum breaker cap that provided the freeze protection. Ryan came out and replaced the vacuum cap. A couple months later, I then had them out to fix the kitchen sink which was leaking from the basket strainer. The basket that they used for the replacement was much cheaper than what I had before, and I told them I wasn't happy with it. They told me that if I wanted something else that I could install it myself. The front faucet was also leaking from the hoses (and I asked them to tighten it. I checked the faucet a month after they were at my house, and the faucet is leaking again from the vacuum breaker. I asked True Plumbing to fix this, but they refused because it's been over 90 days since Ryan replaced the cap. I believe that this faucet is a cheap fixture prone to leaks. The previous one worked for over 15 years. The one at the back of my house still works (15 years and counting). If you are looking for a plumber to do cheap work with cheap parts that don't last, then True Plumbing is your contractor!