TRASH TAXI

Great service

Miss when Georgia waste... just seen them drive by and leave my cans untouched... customer service says is not allows to communicate with driver so will be another week befoee trash ia taken...

Don't ever forget to get your trash out before an 8:30am pick up! Even if you put it out before they head out of your neighborhood and make it clear that you forgot by opening up your bin to show an overflow of garbage bags, they will promptly drive right by that full bin as they leave. Don't bother calling customer service to ask for help as they will tell you that they have no power to have their drivers come back to your neighborhood UNLESS you pay a fee. Then they will gladly have the truck swing back through, or as they said "call another truck" (wink, wink) to pick it up.

Good service, competitively priced.

just fine, we have had no issues

Very easy to work with. Polite office staff. Price is better than most.

Some missed pickups, overall priced too high. Average service.

They just kept charging me so I had to cancel their service.

Trash Taxi has missed three pick ups in the recent past.  When I call I don't get apologies and we will make it right, I get a line of questions about when the can was at the curb (6 pm the evening before).  The service person cannot even listen to my address, repeating it back incorrectly.  Once they finally determined that again the driver is inept, they told me he would get it either that day or the next.  It is nearly 7 pm the next day, so that won't happen.  It appears by ratings that most trash haulers don't much care about service, but they spend money advertising to get new customers.  I will replace Trash Taxi within the week.

unknown

We are still not sure if our garbage with be picked up today or not....frustrating.  Never got a notice that the payment wasn't received.

Beyond Rude and Late pick ups.

The customer service has been beyond rude on several ocaasions. When I originally signed up for service I never got a callback to confirm and I called the office to ask about the delivery of our bin. The representative was so rude, she actually raised her voice with me and I was completely calm! I almost discontinued service right then and there. Also, I signed up for recycling on the website, it never said it was not available. After I had already paid for and committed to three months of service I got an "I'm sorry we don't have recycling in your area" email. Disappointing. The last straw was missed service this past week. I called and left a message and they called back and left a rather rude message on my phone....they sounded annoyed that I wasn't picking up the phone "we are calling YOU back". So I called and was told that our trash wasn't out and they have pictures to prove it if needed. Done. Done with a company like that. Our trash was left out from 6am to 8pm. And now we have another week of trash sitting in our garage. Thanks for nothing! Moving on to a company that will value a customer.

unknown

Trash Taxi always picked up on time and cleaned up any trash that fell out from my bags (overflow from the container). They always answered the phone in professional manner and worked with me in picking up extra yard waste. I pay by the year and get an extra month as a discount.

This company is the terrible. The people who answer the phones are over the top rude. I've asked them to check to see if they came out because my trash wasn't picked up. She became angry and said' " What do you want me to do?... go to the truck and look at the camera? I don't have time to do this. Just get up earlier and put your can out on time." O_o I have never meet such rude employees. After the bad snow storms they instructed us to put two weeks out together. When the truck came, the guys were so angry, we could hear them in the house yelling. They were screaming " What the H--L... if they have this much Sh-- then they need to buy two cans!" My husband almost went outside to explain that it was their company that told us to put it out. I just received a new bill. They increased their bill by $14.00. My bill is It was 30.00 now it's 44.37! I am currently trying to find another carrier in my area.

They did not pick up last weeks trash and have still not picked up today's trash. I called the office requesting a partial refund for the missed week. The woman that I spoke to was extremely rude and told me that they would pick up two weeks of trash.

They were the cheapest I could find. I like them very much because they also take recyclable and they do not have to be separated and that I get paid for the recyclable which is really helpful. They pick that up once a week as well. I would definitely use them again in the future.