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ACE PROTECTION SECURITY

3.5(
2
)

Home Security Systems, Stereo and Home Theater Systems

About us

We are a 22 year old business with a small but trained crew (no subcontractors). We take training classes as often as possible to keep up with new equipment. Our monthly monitoring rate has never gone up in the 22 years. Our lead tech is on-call for after hours emergency service issues. We offer in office financing when needed. Our website shows our specials we are offering right now.

Business highlights

36 years of trusted experience
Emergency Services Offered

Services we offer

Home and commercial security and fire systems, camera systems, central vac, intercom, control access. We offer Total Connect that allows you to control/view your security system from your smart phone or computer.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
PayPal
Visa

Reviews

3.52 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
0%
2
50%
1
0%
Rating CategoryRating out of 5
quality
3.0
value
4.5
professionalism
4.0
responsiveness
3.5
punctuality
4.0
Write a review
Showing 1-2 of 2 reviews
Tony M.
08/2011
2.0
home security systems
  + -1 more
The ongoing service charge was $50 and the last I spent was about $300 and was for some repair and enhancement. Things went very poorly with them. When it came to the monitoring they had no idea whether they were connected to me or not. If the system got disconnected and if they couldn’t reach me they had no way to know. I had a problem at night and it took me a while to find a service tech that had to disconnect the system and said that he would be out in the morning to fix it, but I haven’t heard from him since, so the follow up is very poor. I will not use them again.
Description of Work: I used Ace Protection Security probably 4 months ago and they installed a monitoring system and did monitoring for fire, security, and smoke.
Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
3.0
responsiveness
2.0
punctuality
3.0
$300
Response from ACE PROTECTION SECURITY
I always regret when I hear that we have a customer that did not get the service they needed. The member moved into a home that had an existing system and this system did not have the capability to look for telco line fault. This means that if the phone line was cut, we would not be able to see this from the central station. Some systems do not offer this but most of the newer systems have this capability. Our tech gets called after hours and responds usually within 15 minutes. We have a secondary tech on-call if they can't reach our lead tech so that our customers do not have a longer wait than 20 minutes. Once our tech helps the customer, they are told to call the office in the morning so we can do a follow-up service call if needed. The scheduling for service is done from the office during business hours, techs do not set up service calls. Again, I regret that this customer felt we did not take care of his system on a timely basis. Because we are a small business, we rely on referrals from existing customers and try very hard to make sure we take care of the customers we have. We appreciate comments from our customers and change policies and procedures that are not working so that our customers not only stay with us but want to refer us to their friends and family.
OLIVIA W.
09/2007
5.0
home security systems
  + -1 more
They are the best when it comes to home security. What I like the most is that if you move you don't have to purchase new equipment. They are very accommodating and they really do a wonderful job.
Description of Work: I had them monitor my home for home security.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$25

    Contact information

    633 N TENNESSEE ST, Cartersville, GA 30120

    aceprotection.net

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Home Security Systems,
    Stereo and Home Theater Systems

    FAQ

    ACE PROTECTION SECURITY is currently rated 3.5 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    ACE PROTECTION SECURITY accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
    Yes, ACE PROTECTION SECURITY offers free project estimates.
    No, ACE PROTECTION SECURITY does not offer eco-friendly accreditations.
    No, ACE PROTECTION SECURITY does not offer a senior discount.
    Yes, ACE PROTECTION SECURITY offers emergency services.
    Yes, ACE PROTECTION SECURITY offers warranties.
    ACE PROTECTION SECURITY offers the following services: Home and commercial security and fire systems, camera systems, central vac, intercom, control access. We offer Total Connect that allows you to control/view your security system from your smart phone or computer.

    Contact information

    633 N TENNESSEE ST, Cartersville, GA 30120

    aceprotection.net

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM