Better than expected.....after 20 years without any septic tank maintenance, I was referred to Raysseptic.com for services. Trevor quoted me a price that included digging the tank but I decided to dig it myself for the exercise. After a whole lot more digging than I anticipated, I called and reported my digging adventure to Ray and delivered a picturesque description of my results.....Ray said the digging was included and they use a Deere 17G excavator to do the work in no time at all. Ray stated that everything I described from my digging sounded normal and that Steven would arrive in the morning for the work. The next day, Steven arrived on time, surveyed my work, unloaded his Deere 17G excavator for some fine tuning to my dig and proceeded to expertly operated the machine to lift up my tank cover. After 20 years, I did not know what to expect but happily for me, the opening revealed nothing but water, albeit, very dirty water. Steven hopped off his excavator and moved to the edge of the tank. Leaning over the tank with his hands on his knees, he took a closer look. After a few moments, he raised his head, looked at me and said, "You're ok, we don't need to pump your tank." Somewhat puzzled I asked "why". Steven stated that by pumping out the dirty water, I would be removing the valuable enzymes that were happily eating away at whatever has been sent to the tank and that "healthy" enzymes are important to a properly working septic system. Somewhat skeptical I asked Steven to probe the tank to see if we quickly run into a thicker substance. Steven lifted his shovel over the tank and like a hot knife through butter, down it went...all the way down without the hint of interference. After 20 years of zero maintenance, I was stunned but I was getting ready to be stunned again...... Thinking that a discount was in order since no pumping was needed, I politely asked, "Well, since there will be no pumping today, what is my price?" Steven replied, "no charge". I was not ready for that one, especially in this day and age. Steven mentioned since he did not have to dig it open, he would not charge me for anything, he went further and said he would use his excavator to cover my digging. Raysseptic blocked out at least two hours of hourly time, rolled a very large truck maybe 20 miles to my location, burned several gallons of diesel fuel and could have easily gone ahead with the pump job and invoiced me for the going rate for a 1000 gal. tank but choose not to. One thing I'll say about Raysseptic is these guys have integrity. This was the first time using the services of this company. I will forever more request additional services should they arise and I will highly recommend them to anyone in the need of septic tank services and gleefully share this story. Jeff Casses Marietta, GA