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Comfort Zone Heating & Cooling
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
Comfort Zone Heating & Cooling is family owned and operated heating and cooling company. We are located in Canton, GA and have been in business for over 17 years! Our service area includes Canton, Woodstock and most of North Georgia. We provide heating and cooling maintenance, repairs and replacement. We pride ourselves in delivering 5 star customer service! Comfort Zone's core focus is "Being the hero is people's lives so they can focus on what matters most"! We operate focused on our Core Values of being humble, exceptional, responsible, optimistic, empathy and supportive team members. Our replacement appointments are FREE! We offer competitive pricing and financing options. Our Maintenance Program offers great benefits, including priority service appointments. 10% Military discount!
Business highlights
Emergency services offered
18 years of experience
Services we offer
At Comfort Zone Heating & Cooling we focus on what we do best; maintenance, repair and replacement. We are a company that has been in business for 17 years and we stand behind our work and our warranty!
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.7312 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 81% | ||
| 12% | ||
| 4% | ||
| 2% | ||
| 2% |
Showing 1-25 of 312 reviews
Canice U.
Jul 2020
Very very bad. How can you tune up a unit but didn't change filters and didn't do anything besides writing things that are bad. Trying to skip out of the warranty that has two years left. I would not recommend this company to anyone. It's been a disaster from the moment they installed the unit. Changed 3 compressor back to back. Went through a whole summer with no air.
Kim L.
May 2018
Comfort Zone has a dedicated team that answers calls to help clients immediately. All other AC companies wouldn't even answer their phone or return my call. I needed an expert to verify that my system was working correctly. They scheduled the owner of the company to help me. He was so honest and really knew what he was doing. He only told me what needed to be fixed instead of telling me I had to pay for issues that didn't really exist. People like that who are highly qualified and honest are almost impossible to find. Reliable Heating and Air was the last company to service my unit and I had an awful experience with them. They even left the main air duct unconnected. I highly recommend Comfort Zone!
Response from Comfort Zone Heating & Cooling
"Thank you for taking the time to leave your feedback Ms. [Member Name Removed]. We are glad Ernest did a good job for you and you were happy with his services. I will be sure to pass your review along Ernest's Supervisor."
Stretch M.
Apr 2018
The service tech showed up and immediately offered me an annual contract for some $860. If I didn’t want the contract - Same price to clean heater and coil. I said no and paid the $89 trip charge. Bad vibes. Second vendor, Reliable Services, saw the ligh dust problem and cleaned the furnace and removed the clogged dust filter. It then worked fine. $160 charge, BTW, Comfort Zone sent a mail order form for a new thermostat-$500+, So, I saved $1200+ by not going with Comfort Zone - a real rip off. To add fuel to flames they email me false ‘service scheduled’ periodically, stating I have service appointment at 3pm tomorrow... . Do yourself a favor and Look elsewhere to save time,, money, and a hassle.
Response from Comfort Zone Heating & Cooling
"Mr. [Member Name Removed], I apologize for all your hassle. I have researched all of our records and I don't see that we have ever serviced your listed address, nor do I have anything with your name. We don't and have never had any marketing piece for a thermostat of $500 and our trip charge has never been $89. In addition, our Comfort Club Agreement is $149 for the first system and $69 for additional system. I believe you have posted a review on the wrong company. If you feel your review is correctly posted please provide me with additional information such as a service date and please let me make this right with you. We hold our employees to the highest customer service standard and up-selling is not accepted in Comfort Zone Heating & Cooling."
Lisa S.
Apr 2018
This was a very positive experience from my first phone call to ask about a quote, to the sales man who met with me all the way through the installation of the AC unit. Very prompt, efficient, pleasant and professional!
Response from Comfort Zone Heating & Cooling
"Ms. [Member Name Removed], thank you so much for taking the time to write a review regarding your experience. I will pass your feedback along to every one involved from Dave to Josh and your install team."
Angela W.
Mar 2018
Comfort Zone is always courteous, professional, punctual, and reasonable on cost. Highly recommend.
Response from Comfort Zone Heating & Cooling
"Ms. [Member Name Removed], thank you so much for taking the time to write a review regarding your experience, it is greatly appreciated."
Joseph R.
Mar 2018
it went well.
Patrick L.
Jan 2018
gr8 work. ontime. professional
James M.
Jan 2018
Very professional. Knew exactly what to do, informed me of what was being performed and time frames. Work was performed well both units have been working well.
Diana P.
Dec 2017
Ernest was awesome. I received a call from the company and the tech. I received a text with the techs name and photo. they even showed me how to change my filter and explained the entire process. Good service overall.
Patrick L.
Nov 2017
Tom F.
Oct 2017
Performed work as promised. Very good service. Would recommend.
Renae K.
Sep 2017
I've been dealing with them for years, and I like them. They're a very nice company. It's expensive, but you know heating and air is expensive. They're a good company.
Thomas S.
Sep 2017
The installation went perfectly
Response from Comfort Zone Heating & Cooling
"Mr. [Member Name Removed], Thank you for taking the time to submit a review regarding your experience with Comfort Zone. We hope you are enjoying your new air conditioner and furnace."
Susan R.
Sep 2017
We work with them on a regular basis and they do great work. They were all very professional. The overall experience was very positive. They are customer focused. Their communication was very accurate and very punctual.
Response from Comfort Zone Heating & Cooling
"Ms. [Member Name Removed], thank you for giving us the opportunity to earn your business and taking the time to write a review regarding your experience."
Stephanie M.
Aug 2017
..
Response from Comfort Zone Heating & Cooling
"Ms. [Member Name Removed], thank you for taking the time to write a review on your experience with Comfort Zone. We pride ourselves on customer service, so much that it is our core value. We strive everyday to make sure each of our customers are receiving exceptional customer service. Thank you again for your time."
Gary Z.
Aug 2017
.
Response from Comfort Zone Heating & Cooling
"Mr. [Member Name Removed], thank you for taking the time to write a review regarding your experience with Comfort Zone."
Clay B.
Aug 2017
The last heating and air guy I used of your (Angie's List) list is awful. You know, he made me buy all these additional parts, he left my furnace running and I had to go over there myself to unhook wires to turn it off. He didn't fix it; he's awful. They really screwed me up. Tney really messed me up, they ripped me off to the tune of $400, $500, $600, really more like $1,000. They don't return phone calls. Basically, unless Angie's List can help me, my only recourse is I have to sue them.
Response from Comfort Zone Heating & Cooling
"Mr. [Member Name Removed], at Comfort Zone we pride ourselves in customer satisfaction. I am sorry to see you have rated us with an unsatisfied score. I would love the opportunity to discuss with you where we failed to meet your expectations and hope to resolve your complaint. I have searched our database and wasn't able to locate that we have done any work at this location. However, I would love the opportunity to speak with you regarding your experience when you have a few minutes. You can reach me at 770-213-2665. Thank you for your time, Stacey"
Farid M.
Aug 2017
It was expensive. I'm not going to bash them, but I brought someone else in and they told me exactly what the problem was. (With this company) mostly I had the same problem recurring. Right now, since the other guy fixed it, I haven't had any problems. Comfort's repairs did not last.
Response from Comfort Zone Heating & Cooling
"Mr. [Member Name Removed], we take our customer reviews very seriously at Comfort Zone. While a "B" isn't bad, we strive for all "A's". I would love to discuss with you what we could have done differently. Thank you for taking the time to provide feedback on our services. We are always looking for ways we can improve our services and grow as a team. Please feel free to contact me anytime to discuss, 770-213-2665. Stacey"
Mihir K.
Aug 2017
The service went well. I don't remember the price, so I can not grade it at this time. Just one worker came out for service.
Response from Comfort Zone Heating & Cooling
"Mr. [Member Name Removed], thank you for taking the time to review our services. We strive for 100% customer Satisfaction and are glad you have given us an "A" rating. Please feel free to reach out to us with any heating and cooling needs you may have."
LaShowna T.
Aug 2017
The technician arrived on time and he was very friendly. He gave me options of what I could do to address my concerns most inexpensively to make my home comfortable with cooling currently in addition to more expensive long term things to consider doing. I decided to just add 2 pounds of coolant which took care of it.
Alexis N.
Aug 2017
Almost $500 to replace capacitor and adding a (hard start) is excessive. Based on my research that job should have been no more than $250, especially when the parts cost less than $50 and it took him less than 30 minutes to complete the job. I would not use this service provider again.
Judith R.
Jul 2017
I have a service policy for the air and the furnace. They are reasonable.
Heather D.
Jul 2017
Fantastic. We like our new Daikin system.
Francisco V.
Jul 2017
They had to come back 2 times and some of the installation is still not right. They were supposed to seal up my duct work, but the workers said it was too fragile and was falling apart and they couldn't do it because they didn't have the right material. I now have mold growing on 2 vents because of this.
Charles G.
Jun 2017
John, the sales manager came out gave me a fair price and agreed to refund my $809.00 prior service call, Installed a new air conditioner and gas furnace by Daikin. Two weeks later the $809 had not been taken off my credit card, I called and the owner/manager Travis called me back stating, " I can not compete with Atl Air Care, I will have to keep the $809 or come get my new air conditioner and go with Atl. Air Care", which was fine with me. After a debate with the sales Rep. and the owner, the owner-Travis called me back, he stated "Comfort Zone would eat the loss" and lesson learned, but I would not get the full twelve-year warranty. I will not do business with this Comfort Zone again, except for warranty service, the technicians are great.
Licensing
State Contractor License Requirements
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FAQ
Comfort Zone Heating & Cooling is currently rated 4.7 overall out of 5.
Comfort Zone Heating & Cooling accepts the following forms of payment: CreditCard
Yes, Comfort Zone Heating & Cooling offers free project estimates.
No, Comfort Zone Heating & Cooling does not offer eco-friendly accreditations.
No, Comfort Zone Heating & Cooling does not offer a senior discount.
Yes, Comfort Zone Heating & Cooling offers emergency services.
Yes, Comfort Zone Heating & Cooling offers warranties.