Animal Hospital of Gordon County

I have had a plethora of issues with this place recently. Last week, they didn't charge me enough and called me the day after to give me more charges. If that's all it was, I could overlook that but today was very disappointing. I had an 8 am appt. today. Two other cars pulled up and were taken care of. I was there until 830 until someone took my dog. I was asked for previous medical records, which the receptionist last week said she would take care of. Obviously, there was lack of communication because today's vet tech said they dont do that. I was also not given an ETA on how long today's appointment would be. I called the front desk to ask for a time, but disrespectully she said she was sorry she couldn't tell me. It was not an apology. It was a hateful please get off the phone explanation. Hopefully, they will be more professional the rest of the day and not call me tomorrow for more charges like they did last time. Please consider taking your pets to another veterinarian. I am taking mine somewhere else after being a part of this one for over five years. I wish this was not the case, but customers should be treated better than this. Update: When I picked my dog up, it was worse the second time around. They called and said she was ready. I said I have been in the same spot. I went to the bathroom for a few minutes at a gas station, but I came back to my same spot. After 30 minutes of them saying she was ready, I was confused. No one came out. The doctor finally did and was very nice. I appreciate her being so kind in what my dog needs. A few minutes later Robin came out and handed me my previous review and said she didnt appreciate my review. An honest review is not something you appreciate if it is not to your liking. An apology would have been what most people in customer service would do. Instead, she tried to make me feel ashamed of my experience. I told her I was confused on why they said she was ready, but my dog didnt come out for a long time. She said I was supposed to call. That was her response in a short, rude way. You guys call me to say she is ready and I tell you I've been sitting in the same spot in the parking lot, and I'm supposed to call again to remind you I'm in the same spot? That doesnt make any sense. Robin handed me my dogs records to ensure I go to another vet. Instead of making things right, she made things worse. Candace was also the person on the phone who was not very kind, and she was very short in her response. This is not to tear anyone apart. We should all take comments into consideration to do better. It takes me more effort to write a negative review than it does for you guys to give better customer experiences. Please stop getting offended on what I experienced. Simply do better for other customers. I have had great experiences in the past, but these past few times have not been great. If a customer has a negative experience, please do not say you dont appreciate their experience. I hope you all can take this into consideration, so others can have a better experience with their loving animals.

I have had a plethora of issues with this place recently. Last week, they didn't charge me enough and called me the day after to give me more charges. If that's all it was, I could overlook that but today was very disappointing. I had an 8 am appt. today. Two other cars pulled up and were taken care of. I was there until 830 until someone took my dog. I was asked for previous medical records, which the receptionist last week said she would take care of. Obviously, there was lack of communication because today's vet tech said they dont do that. I was also not given an ETA on how long today's appointment would be. I called the front desk to ask for a time, but disrespectully she said she was sorry she couldn't tell me. It was not an apology. It was a hateful please get off the phone explanation. Hopefully, they will be more professional the rest of the day and not call me tomorrow for more charges like they did last time. Please consider taking your pets to another veterinarian. I am taking mine somewhere else after being a part of this one for over five years. I wish this was not the case, but customers should be treated better than this.

unknown

I thought I had found a new caring vet, but boy was I wrong..3 days out and the pain meds were not helping my dog, I know my animal and knew something more was wrong, I took her to another local vet for a second opinion, she had not been stung by anything, and in fact had a back injury, that this provider told me she did not have. I will not use these guys again.

The vets and staff are very caring and loving and gentle.