Founded 2008 • With Angi since December 2011
Business Highlights
Emergency Services OfferedAmenities
Free Estimates
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Warranties
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Senior Discount
$25.00
Emergency Service
Yes
Eco-Friendly Accreditations
Yes
Licensing
Insured
This pro has not provided any licensing information to Angi at this time.All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page. Contact pro for more details.
Verified Reviews
Showing 1-25 of 36 reviews
Jon J.
01/03/2023
Great worked with a Phillip to get scheduled. Their tech Alan was very professional and went above and beyond to pump our tank and clear the lines to get us flowing again after years of not pumping. Was a little tricky digging as back deck was partially covering the buried tank. Alan was super careful exposing the tank opening. Highly recommend
Description of Work
Tank pumped and main line cleared including tank entry
Category
septic tank
Tim M.
03/17/2022
Our septic system installed nearly 40 years ago. Sewage coming up in yard over tank so worried about system failure and tens of thousands to replace field. Jamie came to evaluate and give ideas and estimate. He was awesome, told us his thoughts, detailed exactly what he'd do, and gave us a cost. Other companies came, very vague on what they'd do, one wouldn't give an idea of what might cost. The day Jamie came, I watched him, he did exactly what he said he'd do. I looked into the hole before he backfilled... I feel confident we won't have an anothe issue as long as we live here. THANK YOU!!
Description of Work
Remediate septic system
Category
septic tank
Bonnie M.
08/17/2018
Great! Nick and Jamie responded quickly on short notice. We couldn’t flush the toilets and thought septic tank needed pumping. The guys showed us everything going on: pine roots were growing in and creating the clog. They sealed it with concrete to prevent further root intrusion and guarantee it. The ground where they dug up looks smooth and flat. I’ll tell anyone needing septic service about them!
Description of Work
Remove roots, repaired inlet connection, Jetted outlet from house to clear clogs, put concrete patch to prevent further root damage
Category
septic tank
Daniel B.
03/06/2018
I needed to have the tank pumped and cleaned as part of the recommended maintenance. I was concerned about being "ripped off" and being charged additional fees or being told I would need additional work on the system. I researched the various companies doing septic work in the area. I selected this company based on the ratings and information provided via the website. When I scheduled the service I spoke with the owner who provided some additional information that was straightforward. On the day of the service the technicians arrived on time, actually a little early and they called before they arrived. I had requested that they dig up the soil by hand rather than with a tractor, which they did. The technicians were polite, professional and knowledgeable. They explained what they were doing and why. There was no attempt to sell me anything. I was pleased with the response and scheduling, the technicians who performed the work, replacing the dirt back over the covers (clean up), and the price was as quoted, there were no hidden charges. They left a clean work area. I was very pleased and will use them again, as well as recommend them to my neighbors.
Description of Work
Routine maintenance pumping and cleaning tank
Category
septic tank
MICHAEL M.
10/30/2017
See above....Solved my problem over the phone. Saved me a lot of money!
Description of Work
Septic tank issue. When I called to request Septic service, I was asked several questions after I explained the symptoms I saw. Based on that, I was told what would probably solve my problem. I was charged no fee for this advice and was told that they believed they had just saved me a lot of money. Amazingly to me, their solution fixed the problem and saved me a lot of money that they could have charged me to do a lot of unnecessary work. This kind of honesty and integrity is rare these days. As a result, I have already recommended them to others and will continue to do so!
Category
septic tank
Thomas & Melissa T.
10/18/2017
Stacy C.
06/09/2017
Septic was pumped because it just needed to be. Our technician was fantastic. He was able to find an issue with one of the lines, ensured it was fixed properly and arranged all of our dirt back. The work was fast and they left the area better than they found it.
Description of Work
Septic pump Fill line fixed
Category
plumbing, septic tank, drain pipe
Lamartine P.
03/08/2017
Jeff G.
11/01/2016
I called Septic Service Pro's and on a Thursday at 2 PM and the technician was on the jobsite the next morning to complete the quote and repair. The technician Mike was very nice and contacted me as soon as he arrived on site. Although I was not able to meet him on site he called me and we discussed the repair and cost involved over the phone. He was nice enough to take pictures of the damaged pipe and the repair once completed so I know it was handled. I asked for and received a 10% discount off the total price for the repair of $350. I will use them again in the future.
Description of Work
Septic Pump Line repair
Category
septic tank
Debbie M.
01/16/2016
I called Mr Wallace on a Sunday afternoon after seeing a great deal of standing water above where the septic tank is located. I also had washed a load of laundry and when the machine was finishing the rinse cycle, the water came back out of the drain. These were both signals to me that the septic tank was full or clogged. Mr Wallace was both knowledgeable and very kind. He took the time to speak with me about cause and solution. He scheduled me right away for a free estimate. His staff members Mike and Shane arrived right on time and accessed the situation. They were very knowledgeable and also explained what needed to be done. They worked quickly and cleaned up after they finished. I did call several companies and was quoted 6,000.00 by one company that without even looking at the tank wanted to replace the fill lines. I knew after speaking with Mr Wallace, I had found the right person to do business with from now on. If you want a company to do business with that you can trust, this is the one. I would recommend them to my family and friends without hesitation. Thank you men for a job well done.
Description of Work
Pumped septic tank,tested lines,inspected inside tank, repaired part
Category
plumbing, septic tank
Suzanne L.
04/21/2015
Our pump failed over the weekend, and my husband wanted it fixed ASAP. I called my first pick, but he was booked until Wednesday. Several other companies could not come out at all until weeks later. Finally, I found Septic Service Pro, and they agreed to send out a team late in the day. The team called to say they were running behind schedule, but then arrived even later than the new estimate. We were just grateful they came out at all (after facing traffic, then having engine trouble on the highway). They got there around 7pm or so and worked very hard until 10pm, I think. They drained the tank, installed a nice quality pump, and closed back up the hole. They advised us also on how to hook up the electricity so as to not void the pump warranty. The one area they fell short was that they buried the old power supply connection. This caused me trouble when the electrician went to hook up the new pump cord to the old power supply. We had quite a time locating it. I didn't get any other quotes, so I can't say for sure if the price is good or bad. It just seemed high to us, but then, this type of work is expensive--and for good reason. We did get about 15% off the bill, which is greater than the promised 10% they offer through Angie's List. Overall, we would recommend them.
Description of Work
Installed new septic tank pump (pumps water uphill to our field lines).
Category
septic tank
Jeffrey T.
03/29/2015
Crew arrived on time and explained the process normally used to empty my septic tank. Determined the location of the tank and its two lids proceeded to dig a hole about two foot deep and three foot square which exposed the lid at the front of the tank. Removed lid and began the process of vacuuming our the material. Once the tank was empty they closed the lid and refilled the dug hole. Entire process took about an hour and a quarter. Overall I was impressed with the crew and their work and would recommend that you at least consider using them should you have the need. At $450 the price seems high for the work performed. But, the results were excellent.
Description of Work
Located septic tank and lid, dug hole for access, opened tank and pumped out materials, closed tank when done.
Category
septic tank
Joel T.
12/09/2014
Both owners and his employees were very professional, courteous, provided a fair price for the services rendered and they were very friendly, treating us like family. They worked quickly to resolve our flooded bottom tier on a three tier house. Jim Canavan, Owner, was exceptionally honest, polite and sincere. Would recommend they to my grand-mother. They are honest and dependable service who quickly respond to your needs when called upon and quickly resolved issues we were experiencing.
Description of Work
Emptied septic, back-flushed main lines, removing about five gallons of solidified grease from the previous owner.
Category
septic tank
Kevin D.
08/31/2014
Excellent. All the other providers suggested we tear up the yard and add onto our existing septic field (a 12 to 20K project depending on who we talked to). Jim worked to really understand what was causing our problem, then he fixed it...for only $4,000. I would recommend him in a heart beat. He was professional, thorough, and most importantly, trust worthy!
Description of Work
not too long after moving into our home we had raw sewage on the side of the yard. We called a number of companies and felt that most were interested in quoting us 12 to 20K solutions very quickly. Jim took a different approach, and really worked to make sure that the solution he proposed was really going to fix our problem...and he fixed it at a fraction of the price!
Category
septic tank
James E.
06/18/2014
Debbie T.
06/14/2014
Amelia C.
06/13/2014
James L.
05/29/2014
Jim and his team did an outstanding job replacing the septic system at our newly purchased house. We bought the property out of foreclosure with little knowledge of septic issues. After hiring another company to pump out the tank and having them give us a solution that was basically against code, we called Septic Service Pro based on Angie's List reviews. Jim spent much time with us looking at the system and coming up with a solid plan to get our system up and running. He handled all interactions with the county and personally handled the installation. He did the work quickly and worked long days to complete it on time. I truly felt like he had our best interest in mind through out the entire process. Look no further, I highly recommend hiring Septic Service Pro for all your septic issues. Professional, friendly, knowledgeable and high integrity.
Description of Work
Replaced and Upgraded Septic Tanks and Installed New Drain Field
Category
septic tank, drain pipe
Justin B.
05/21/2014
The 2 guys arrived on-time and did a terrific job. Very professional. Took care of my lawn which is manicured and they respected the investment I have in my yard. I highly recommend this company and will use them probably to replace my septic lines in the fall. They also had the best price and I called around to at least 10 businesses in metro Atlanta. Thanks, Justin
Description of Work
Pumped my septic tank.
Category
septic tank
Louis C M.
08/26/2013
Delayed response to our initial call. Once contact was made, performed pumping service in a timely and professional manner. Informed us of urgently needed repair/upgrade to our lateral field. Got a second opinon that recommended waiting before jumping into a costly repair/upgrade. Even with the extemely heavy spring and summer rain amounts, no problems have been encountered. Glad we got a second opinion. We'd use them again, but would evaluated all expanded services recommended.
Description of Work
Pumped septic tank.
Category
septic tank
Caleb H.
05/30/2013
Called for someone to come give us an estimate on how much it will cost to fix our septic tank. I've gotten 3 other free estimates from other contractors on angieslist and this company wants to charge $250.00 just to come look at it. They say that part of that cost is uncovering the septic tank but that work has already been done for them. Still, they were unwilling to adjust the price. Seems like a flawed pricing model that's not competitive at all.
Description of Work
No work done due to high inspection cost
Category
septic tank
Service Provider Response
We charge $250. to inspect a septic tank for a real estate purchase or sale where no further work is to be done before the decision to purchase house is made. Somehow the person answering the phone for Septic Service Pro quoted price for the tank inspection required for a real estate transaction. Sorry for the mistake Clarence WallaceKarl D.
04/08/2013
Heather N.
03/19/2013
Fantastic. They were on time and professional. They we unsure of where the tank was located so they pulled county records and the job was completed the next day. THey also did a really good job putting back all the dirt that was removed.
Description of Work
Septic Tank clean out and repair.
Category
septic tank
Wayne A.
11/27/2012
Had a very good experience from the initial phone call to inquire about the service all the way through the completion of servicing my septic tank. Since I had never had my septic serviced before, I had a lot of questions to ask. Jim and Mike answered all my questions and I felt I received a good working knowledge of how a septic system works and why things were designed a certain way. Honestly, it was a pleasant experience due to the fact that it is difficult in general to trust a contractor when they come out to the house for a service call. The price of the service was what I expected. Very satisfied !
Description of Work
I called the office to have my septic system serviced.
Category
septic tank
James J.
10/28/2012
Punctual and prepared. Completed the job in a professional manner. Not the cheapest but the very best. They have all the proper equipment and knowledge for any septic job large or small.
Description of Work
Septic tank clean-out riser installed and both sides of septic tank pumped clean.
Category
septic tank
Phone
Address
6295 Holly Ct
Buford, GA 30518
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