About us
Honda Mall of Georgia is the leading Honda dealer in Buford, GA. We offer new and used cars sales, leasing, financing, full service center, collision center and auto body repair, rental cars, and parts and accessories. Your satisfaction is our goal! Additional Phones: New Sales - (888) 806-1448, Used Sales - (888) 717-0385, Service - (877) 548-3441. Hours Continued: Sales - Mon-Fri 9:00 AM-9:00 PM; Sat 9:00 AM-8:00 PM; Sun 1:00 PM-7:00 PM.
Business highlights
Services we offer
New & Used Auto Sales, Parts & Accessories, Preventative Maintenance & Service.
Amenities
Senior Discount
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Accepted Payment Methods
- American Express
- Financing Available
- Check
- Visa
- Discover
- MasterCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 71% | ||
| 12% | ||
| 6% | ||
| 3% | ||
| 9% |
Filter reviews by service
My service went great. I went their with a competitor coupon and they honored it for the price. They are quick and on time. The tell you if something else need to get done. They don't mind if you tell them that you need to talk to your husband to make sure you really need that. They also filled other fluids and they washed my car.
had gone for an alignment, the service advisor came up with a $2400 recommended bill, really? now thats greed. alright that's all fine.
now, my main concern is i have had services done here before some were good and most of em not so good, and everytime after the service is finished the advisor would come and push for a great score on the survey ....... amazingly i found out that may be the service manager or god knows who changed the email address to a wrong one in the system where u get the surveys, and hence i didn't get any surveys at all, this is really a shady business practice from the service dept. how come the sales had the right email in the system and the service dept does not? i just bought a 2013 accord from them 6 mos ago.....
i even spoke with the service advisor chris hayes during my last visit, he took the address and told me they would change it, i followed up next week with him nothing happened yet he told me that he will talk to the service cashier and i asked if he could call me back next week he took the ownership and said yes , also call him and left a message last week to call me back no reply.i just followed up with heather in the svc cashier dept she just changed it today. how ugly is this? will definetely go to other honda dealerships for new vehicles also.
you have lost a local customer....... where i believe to support a local business..
If you want a place that grossly misquotes the cost and turn-around time this is your place. If you want a place that won't return your calls this is your place. If that sounds abhorrent to you, please, go somewhere else.
This was an absolutely miserable experience. My daughter had been rear-ended; so, we assumed the best place to go was to where we purchased the car. We had a very positive purchase experience back in August. Dealing with the body repair there could not have been more opposite. I know this is long, but it still no where near expresses the frustration we felt and incompetence with which we had to deal.
Saturday, 1/11 - website says open until 5:00 pm, left message around noon - no return call
Monday, 1/13 - received return call and made appointment to bring in for estimate on 14th.
Tuesday, 1/14 - Drove in for estimate. Pointed out where reflector was missing and metal under bumper was bent showing noise pads. Was given an estimate of $440.00 with 2 day turn around. Assured me these were stock items. They faxed info to other driver's insurance company.
Friday, 1/17 - Spoke with employee who gave me estimate confirming amount and turn around time.
Monday, 1/27 - Dropped car off. Met different employee who walks out to car and immediately says other employee left items off estimate (the VERY reflector I had pointed out, and the bent metal underneath). All he had quoted was a bumper cover! Oh, and it'll be 5 days. Explained other employee had been working in internet sales and that wasn't working out for him, so he had come over to their dept. I guess this was suppose to excuse incompetence in his performance and justify inconvenience to customer.
They were to contact insurance company to cover extra cost.
Thursday, 1/30 - Called to confirm pick-up on that Friday, since we had not heard from them at all. Receptionist said car was in and quot;supplemental holdand quot;, but couldn't tell us what that meant for us. Transferred us to voice mail of manager, who of course, didn't call back.
Friday, 1/31 - Still no return call and put in voice mail.
Monday, 2/3 - Now saying it won't be ready until the following Monday and cost over $1600! Quote was 25% of actual cost! Told them we just wanted our car back so we could take it someplace else. Told it was broken down and we couldn't come get it. Placed in manager's voice mail again. No return call.
Tuesday, 2/4 - Called again. Told we would hear from someone by end of day. No return call.
Wednesday, 2/5 - Wow. Manager does exist and did finally speak with him. Explained we were originally told 2 days, then 5 days, at this point has been 10 days, and now being told15 days.to completion. Told him we just wanted to come get car. Manager asked if he could complete by the 7th would we let them finish.
Thursday, 2/6 - No communication
Friday, 2/7 - Called late morning - no response; called early afternoon - no response; called around 3:00 and told it was ready for pick-up and they had finished the night before!
If they had just told us originally it was going to be that long, we would have got the insurance company to cover a rental car for us. The wreck wasn't our fault, but we were trying to understanding and felt we could live without a rental for 2 days. Had we know it is apparently their policy to grossly misquote amount and turn-around time, we would have simply been prepared with a rental. Actually, had we know this was their policy we would have never used them.
I would NEVER recommend this center for body shop repair. They operate the body shop under the name United Collision Center. The car was dropped off at Honda Mall of GA and I was handed a tri-fold flyer that said Honda Mall of GA Collision Center. I have no plans or desire to take my daughter's car there for service work either, at this point.
it took 3 visits to final the deal and again felt no rush at all, test drove couple cars and karen explained every detail of the car.
long story short, got what i wanted at my price didn't have to haggle a lot, smooth transaction and a very happy customer.
Thanks Team Honda Mall of GA.
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