Freedom Septic

Freedom Septic came out this morning to pump out our septic tank. I spoke to the owner the day before and he told me that it would cost $250 - $300. I chose him because of the supposed 5-star reviews. But some the reviews have to be fake, we can't be the only ones he has ripped off. He arrived yesterday morning, and after opening up the lid of the tank he exclaimed that it was in terrible condition. I was not there to observe what was so terrible, but my husband was. My husband, whom it not a novice on such things, did acknowledge that the tank was full, but that was all. There was nothing out of the ordinary, no roots, no obstruction of any piping. He also tried to convince my husband that there was SO MUCH grease on top and then when my husband disagreed with him, he than conceded that there really wasn't that much grease after all. And, our system was NOT backed up. We had just heard some gurgling a couple of times and decided we should get the tank pumped out BEFORE we had a backup problem. So, once again...our system was not backed up, just needed to be pumped out. The price went up to $2,200.00, which my husband was shocked! Then the price went to $1,600.00! I could have understood the price going up a bit more because of the tank being so full, but not FIVE times as much! That is gouging and taking advantage. We went ahead and had him pump it out, since he already had it opened up. After the shock and despair wore off, I called the owner myself asking why the price was so high. He informed me that our septic tank was "abused" since it hadn't been serviced as often as it should. But, once again, I point out it was not backed up and it was working properly. He also said that the solids on top were so thick he couldn't pump it out right away. My husband was observing the process the whole time and said that is a lie. He saw the owner poke a shovel/probe into the tank with no problems and then pumped the tank out with no difficulties. There was no huge problem like he tried to portray. Then he proceeded to tell me that "The name of my company is Freedom Septic; you could have told us to leave and get a second opinion". He had a bad and uncaring attitude from the beginning. I am going to file a complaint with the Better Business Bureau. And, he owes me a refund of some sort. I would never recommend him to anyone!

They sent me a text early that morning and made it out same day. Two incredible people, husband and wife team working together. I’ve dreaded having a septic tank pumped out because you never know what might happen but they knocked it out quick. It didn’t cost me an arm or a leg. Turned out everything was fine with mine and just needed to be pumped out and filter cleaned and ended up talking with them for a bit as well. Wonderful people. Can’t say enough good about them and the work they did.

Freedom septic was amazing! I had an emergency with my sewer system and Luke the owner showed up immediately that day and resolved my issues. I will be recommending this company to my friends and family! Thank you!

Awesome company to work with. Very knowledgeable and professional. I highly recommend using them for any plumbing needs.

These guys are amazing!!! Had a backup at our business and they were there in the blink of an eye! Luke the owner assessed the problem free of charge and handled the blockage like a boss! Installed the toilet and cleaned up like nothing ever happened! Did I mention that he is a Godly man as well! I will definitely be using them for any septic issues in the future!

Freedom is amazing! They not only came on a weekend and found and repaired a leak behind the wall; they also came right back the following week and pumped septic tank with wonderful attitude and prompt great service! I highly recommend!

The plumber that came out to the home was fast efficient and kind. I look forward to working with them again!

Freedom septic did an awesome job for me. Super fast response time and completed work fast as well. Very professional would recommend for anyone