Folkerts Heating & Air LLC

"It's unfortunate we got this poor review we didn't deserve so I'll explain. First of all this system was installed by the homeowner which in the state of Georgia is illegal to do without a conditioned air license. He purchased this system over the internet versus through a local contractor which as stated by the manufacturer makes the warranty null and void. Local HVAC distributors will not process warranty claims for any equipment purchased over the internet. The system was not installed according to local mechanical and electrical codes. The system was oversized for the home and no heat load calculation was performed. The electrical wiring going from the disconnect to the air handler was undersized based on the electric heat package he installed which created a fire hazard due to overloading. The condensate drain was installed improperly which didn't allow the system to drain the way it should. We performed a total of three service calls on this property with the first being a frozen evaporator coil which we discovered was caused by a filthy return air filter. The second was for no cooling and a frozen evaporator which was caused by low refrigerant due to a leaking evaporator coil. We explained to the homeowner that although we could service the system with refrigerant it would only continue to leak and it would freeze again. He said "go ahead and service it up" which we did. The third service call was for the same thing only a couple of weeks later and he then requested that we replace the evaporator coil. We explained that the evaporator would not be covered under warranty and that if we provide the new evaporator versus him trying to get it on his own that he would have to pay for the new evaporator, materials and labor to replace the evaporator coil. He said go ahead and do it and he never once asked how much it was going to cost. We got the new evaporator through our local distributor and installed it for him. As the owner of this company I am shocked that someone could be so bold as to say we charged "double what it should have cost" given the fact they have no idea what the industry norms are when it comes to cost. The evaporator coil alone was more than half of the total bill....! They tried to beat the system by purchasing the system online and installed it themselves and are now mad because they had to pay to have it repaired by a professional. And now after trying to do them a favor we are suddenly the bad guy. We should have never even touched the system based simply on the fact the homeowner installed it. I applaud the homeowner for his effort but it was obvious just from looking at it he didn't know what he was doing. We have always had a standing company policy that "if we don't sell it we don't install it". Effective immediately, we have another company policy: "If a homeowner purchases a system over the internet and installs it themselves or has someone else install it don't call us for any kind of service EVER"!!!!! I completely understand homeowners wanting to save as much money as possible but when it comes to installing and servicing heating and air conditioning systems it needs to be left up to professionals."

"The Member is a good customer and I was happy to help him whether it was a Saturday or a weekday. With regards to the price though I actually gave him a break but he didn't know it. The $135 price was a weekday flat rate price even though it was a service call on a Saturday morning. The price for a weekend service call to replace a capacitor would have normally been $45 for the service call, $35 for the capacitor and then a minimum of $82 for labor which is a minumum one hour charge which would bring the total to $162.00."