Stiles Heating & Cooling

Stiles installed a new unit and air handler but days noticed that the tech neglected to install a filter. They came back out and attempted to force an incorrect filter into the slot. Months later I go to change the filter only to realize that the installer had routed the condensation pipe directly in front of the filter slot. Evidently he told the person there during the filter fiasco that you could just disconnect the line when you change the filter. What?? Yea I don't think so pal. Called them back out again and they re-routed the drain like it should have been done the first time. We have had other services performed from them like plumbing that they've had to return to fix as well. Absolute clowns.

08-2020: I contacted Stiles to obtain a quote for a new HVAC unit. Their quote was one of the most reasonable ones I received. Due to renovations at my house I held off on installing a new system until it was done. So I scheduled the installation for a Friday. I never got a confirmation or time that they would be arriving so on Thursday I called to confirm the installation. The person on the phone said that it was indeed on the schedule for Friday and that they would be there around 9am. On Friday they showed up at 8am, earlier than I was ready for. I kept an eye on them through out their work. On their truck they brought with them the New Air Handler, New outdoor A/C, New outdoor pad, and a new Drain Pan. I had carpet cleaners coming that afternoon to clean all the carpet in the house. This kept me from keeping a better eye on what they were doing. During their swapping of the outside unit the tech was removing the R22 from my old unit, I watched him disconnect from the unit and allowing a white cloud of R22 vapor to release from my old unit. I am not sure if this is allowed by the EPA or not. They also said that they couldn’t fit the new unit through the attic access, so they took all the component out of my old unit and placed the components of the new unit into the old cabinet. This made me a bit on edge about the installation. I asked both techs to make sure the new drain pan would be installed. When they finished and left I did a walk through of the new unit and these were the issues I found. First the Drain Pan and outdoor pad were not installed. Secondly the old insulation around the line on the outside of the house was not replaced and was barely existing. Third, they left parts of my old unit in my attic and other trash. Fourth, they didn’t even replace the filter in the unit. I instantly contacted Stiles to alert them of the issues and sent an e-mail to Scott Wall who is the service manager of Stiles. The next week I got a reply from Scott that basically stated that they would deduct the cost of those items from my total. So I responded inquiring as to why the work was not all done and about the trash left behind. The next day I got a call from Scotty, he came out cleaned up the trash and placed insulation on the outside pipe. He told me that they would try to get the guys out next week to install the drain pan as my existing one is 15 years old and rusty. On Monday I called Scotty after 2pm and was told I would have an answer on when they would be coming out to install the drain pan. On Wednesday, I still had not received a call. I called Scotty again and was told that Scott was supposed to call me and that he would send him my number to contact me. I never received any call. On Thursday morning I called to inform them that I was over the Cat and Mouse game and I wanted the installation done ASAP. Finally, got a call from Scotty shortly after scheduling the installation for Monday at 7:30AM and he stated I would get a text confirming the appointment. I never got the text confirming the appointment but they did show up on time and installed the drain pan 2 weeks after the original installation. Not sure if I will ever utilize their company in the future. 09-2021 Update: I just received a renewal letter from Stiles for a service that I apparently received with the purchase of my new unit. Allowing me only time to get one of the two seasonal maintenance checkups on my new system. It is really crappy that a business makes no attempts to notify someone or inform them that they have this service with the purchase of their new system than a year later send them a renewal bill for $155. My interactions with this company have shown they are very unprofessional and are looking for any way to get money out of customers to do minimal to no work. I suggest you avoid this company or lose your money doing business with them.

I was referred to Stiles Air by a neighbor who is on their service plan. My A/C is not working, so I called them to come out to diagnose the problem and get free estimates for repair or replacement. (I already had another diagnosis and free estimates in hand from Orozco.) The tech was great and very knowledgeable. He confirmed my problem (grounded compressor) and offered a repair estimate and system replacement estimates. The pricing was higher than my first quote, but since Stiles was recommended, I told the tech that I would go with Stiles. The tech charged me $80 for the visit, which was odd since I was getting free estimates, but didn't want to make a great appointment awkward, so I just thought to myself that I'd call the office in the morning. The next morning, I called the office to get clarification on my quotes (for a Goodman 2-ton system) and then asked to for the free estimate $80 charge to be waived. I was put on hold, then transferred to the the service manager. He said no to the $80 refund, and added that he just listened to my recorded call the previous day, when I scheduled the appointment, and since I asked for a diagnosis, I was billed as a service call. I said, of course I asked for a diagnosis, because how can I get quotes without a diagnosis. Then he doubled-down and said the free estimate only applied to a new system quote. That's not what their website says, so I read the Stiles webpage back to him - where it says free quotes for repairs and new systems. He moved on from that and said the tech had to service my system to diagnosis the problem. (Not sure what his point was. Again, can't quote without diagnosis and free estimate includes repairs.) I told him that the diagnosis was about a minute - I told the tech what Orozco had told me, and he confirmed it. Service manager asked if Orozco billed me for a service call and I said no, they just provided me with free estimates. He said Orozco was wrong to not charge me. He said that when I made my initial call to schedule the appointment, I should not have requested a diagnosis and should have only asked for free quotes. (Basically, you have to ask for quotes without knowing/confirming the problem.) At this point, my mind was blown. I could not believe that he's splitting hairs like this, especially when I was about to give him a $4,600 job! I told him as much, and added that not only is he not going to get my business, but he would risk losing my neighbors' service plan business and risk getting new business after I put this review out there. He said he wasn't worried, people should know that their free estimate offer doesn't include diagnosing what needs to be estimated(!). Wow. In retrospect, the fact that he had already listened to my recorded appointment call before speaking with me, so he could say that I mentioned needing a "diagnosis," is very telling. This must be a common complaint, yet they keep the misleading "free estimate" offer prominently on their website. I guess it also shows that they assume if someone is comparing quotes, they're not going to get the business. That's the only logical explanation for going scorched earth on the $80 fee instead of having a chance to get my business. (But again I was going to pay more to go with Stiles, so I'm just blown away by how ridiculous this was and how easily it escalated into an "enforcer" vibe with the service manager. Extremely unprofessional.) While I would recommend the service tech, I would not want to do business with a company that's knowingly misleading people. If you can't trust them to play fair when they're trying(?) to get your business, I can only imagine how unreasonable they must be to deal with once they have it.

Efficiently. Had a serviceman on site same day of request. FInished repair that week despite not having the parts on hand. Had to order factory parts because of the model, so the replacements were more expensive than they needed to be. This was the only option given. Labor expense was very reasonable. All the communication with the office and serviceman, before and after the job, went well and they were all helpful.

It was horrible. No tarps and spilled black water on our white carpet, we did replace the carpet. Used my tools for the job. Used my shop vac and for water and DID NOT take the filer out. Then they left the water in it and it molded and I had to get a new filter. They blew dirt and mud seven feet high outside next to the outdoor unit and didn't clean it off. I cleaned it. I had to call them and have them come back out for a punch out List. Later I found that my flex had not been spliced correctly and the never hung it back up. They left their water bottles (trash) in my attic. I called the owner and he offered a $25 gift card. Two years later I still have NO gift card and I had to call them out yesterday because my drain line stopped up. Charge me $80.... DO NOT USE THIS Company!!! Worst experience ever.

It was fine. They are great.

unknown

Workers arrived punctually and exhibited professionalism. They wanted to replace my existing hard duct work with flexible ducts and I didn't like that so I asked them to contact the sales rep (Scott Wall) I worked with previously and this issue was cleared up. The new plenum they installed was poorly constructed resulting in difficulty sealing the ducts to the metal plenum box. The installers did not take notice of this and required intervention of my part to point out the several air gaps. These required several extra screws and tape to seal. Since the install, the system has worked well with no issues that I have identified. The WiFi thermostat works very well and is easy to learn and use. We opted for a 5 in. filter and I would also recommend this option as it only requires changing once per year.

unknown

We needed our heat pump replaced as well as both indoor and outdoor units. We called several local companies for quotes and Stiles had the best overall deal for services provided. They were also one of the few providers I could get a positive recommendation for from friends. They were able to get us scheduled quickly which we were very grateful for since it was 90 degrees upstairs in our house. They completed the job as promised. We had a small issue and they came back promptly to fix it as well. We were overall pleased with their services and I would recommend them to friends and family.

unknown

They're very quick in responding to coming out. They come out and do a good job. They're good but I got to call the whole week to get them. The workers did good work and as a matter of fact I recommended them.

After I complained to the owner, Doug Stiles, that we received services that we did not ask for, he accused me of making and quot;false statementsand quot; and threatened to come out to my property to remove freon from a unit in retaliation for my complaint. He even alleged (incorrectly) that I received freon for a different reason than actually received, according to the invoice.
I sent checks for all services, even the freon I did not authorize, and they cashed them.
I have never been more displeased or insulted by a business than I was with Stiles heating and air.

Very well. No problems.

It was good. They seemed like friendly people. They were timely. The price was reasonable.

They serviced my three systems twice a year. This was the Spring service.

On time, professional service.

They installed the systems new. It was only about 2 or 3 years until we started having trouble. They charged huge fees every time that they come out. It wasn't terrible, they were pretty nice. I felt that we should have had a warranty with them since we bought two new systems.

This was the first time I used this contractor, yet they treated me as if I was an established customer. They had a service tech at our house less than 2 hours after I called which was most welcome due to the extent of the hot weather. The service person diagnosed the problem and explained our options. He then fixed the situation to our satisfaction. The price was reasonable and I would definitely use this company again.

They are very responsive, reliable and do good work.