Mountain Valley Motors

RUDE RUDE RUDE!!! I'm in the market for a particular new vehicle. Currently live over two hours away, but moving to the area, so at the recommendation of builder, called their sales dept. Gave salesman the exact specs I want (also willing to order if necessary). He never called back with quote. Still wanting to do business with a "local" business where we are moving, called back to give another chance. Different salesman, and he even claimed a certain option was not available, and that another dealership was "lying" when I was told it was available. He ultimately had to concede that it was in fact available, but still would never give me a price for the vehicle. Apparently they just expected me to drive over two hours with a blank check because they are so much "better." Guess with that confidence they are still afraid of any sort of competition. The salesman's sarcasm and rudeness was only exceeded by that of the general manager when speaking to him. After over forty years in retail and/or customer service industries I have never encountered/experienced this level of rudeness towards a customer who was trying in good faith to spend literally tens of thousands of dollars at their business. I also don't know anyone who would shop for any product without asking the price. The general manager literally tried to chew me out for my audacity in asking for a price. He claimed that "they would be doing all the 'work' in finding and/or ordering the vehicle" and then I would just go to another dealer for the purchase. Wow, I really didn't know it was that much "work" to look on a computer screen and figure out a price to sell a vehicle. Kind of thought that was the business they were in -- selling vehicles. But if just figuring out a price is too much "work", how much customer "service" can you expect when you have a real problem. Truthfully I would ride a horse every day to work in the rain/snow before I would ever consider buying a vehicle from this dealership!!

unknown

They were prompt and placed paper on the floor to keep my vehicle clean. The price was reasonable and I didn't have to wait very long. The staff was friendly and informative.

I have been using Mountain Valley Motors off and on since last year for my 2006 Honda Accord oil changes since the mechanic I used previously is too far for me to drive. I recently got my brakes done by Mountain Valley Motors sometime in May (I do not remember the exact date) and it didn't take long at all. They're very professional in all manners and they're very friendly. I will suggest them whenever someone asks for a mechanic.

Set appointment. Arrived on time, car taken in to service area. All services performed with excellence. All work finished in less than 45 minutes.