Reviews
5.011 Reviews
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Showing 1-11 of 11 reviews
George P.
Apr 2016
No show on the date of job and I do not think he knew what the best way to do the job. I had the job done and it was much cheaper and was done the way 3 others said it should be.not the way this contractor was going to do it.
Response from
"Well, this is unfortunate but I guess I need to respond. First; Magee Service Group didn't perform any work for Mr. Polecek. Magee Service Group was initially called for an estimate to remove Mr [Member Name Removed]'s dishwasher and install the new one when it arrived. He also wanted an estimate to lay a tile backsplash and paint the kitchen which involved removing some wallpaper. I took another handyman with me to our meeting and told Mr. Polecek that I couldn't break away to do the work as I was in the middle of a remodel. He said he was fine with the man I introduced him to. I sent Mr Polecek an estimate for everything and he decided to do the painting himself because my estimate for removing the wallpaper was more time than he thought it should take. I explained it was an hourly estimate and I was being conservative but if it only took a hour he would only pay for the hour. He was happy with the rest of the estimate and gave us the go ahead. The handyman he hired arrived on time to remove the dishwasher and epoxy a mounting board under the countertop for the new machine. He returned on time to install the new dishwasher and all went well. Mr Polecek overpaid him $20. The handyman called Mr. Polecek when he got home and saw he had been overpaid. They talked about beginning the backsplash on Thursday because as I recall Mr. Polecek wanted to help an elderly neighbor with a hospital appointment on Wednesday. On Wednesday the handyman called me saying Mr. Polecek was really angry because he had rearranged his schedule to help his neighbor on Thursday so the backsplash could be done on Wednesday. I called Mr. Polecek and he was in a state that couldn't be reasoned with. I don't know where the communications breakdown fault lies but it seamed to me that a reasonable person could have gotten past it and rescheduled but it wasn't happening. The handyman went over to return Mr. Polecek's $20 and and appologized. Again Magee Service Group's only involvement was to refer another party and provide a good faith hourly estimate therefore this review is irrelevant and in all fairness should be removed."
Mark H.
Mar 2016
Ridge provided these services in a professional and responsive manner. We bought our home in Morganton, while still living in Orlando. Ridge worked on our home before we moved in. We entrusted him with a key, and did not regret the decision. His work is top notch, he is very professional and trustworthy. During the process, he called me several times in Orlando to give updates, provide photos, and to communicate progress. His billing process is easy and accurate. Since I was not on site during the process, I trusted him to complete the job as we had discussed. He far exceeded my expectations. He made suggestions to change the manner in which he was completing the project to accommodate future plans I had told him about. In short, the work was completed as proposed, on time and on budget with his estimate. Everything exceeded what we expected. I would not hesitate to use him again, nor would I hesitate to recommend him to family and friends.
Response from
"You folks are such wonderfull people to work for. Your trust was appreciated. Thank you for your kind words. Jo and I look forward to helping you in the future. Welcome to the mountains."
Julie D.
Oct 2015
WONDERFULL!!! Hands down the best experience I've ever had with contractors or handy men/women!!! I'd strongly recommend them to anyone for anything.
Punctual, responsible, clean, friendly, fast, price was reasonable, trustworthy and most of all skilled and creative.
They went above and beyond my expectations. We were so pleased with the results of the room. They had ideas to share that were just what we needed and had not thought of.
I've never, ever, NEVER worked with anyone like this. They showed up when they said they would. If they were going to be a couple minutes late, they'd contact us ahead of time to let us know. (and it was rare).
I will never use anyone else for anything we need done around the house.
I did not use my real address. I'm a private person.
A+++++
Punctual, responsible, clean, friendly, fast, price was reasonable, trustworthy and most of all skilled and creative.
They went above and beyond my expectations. We were so pleased with the results of the room. They had ideas to share that were just what we needed and had not thought of.
I've never, ever, NEVER worked with anyone like this. They showed up when they said they would. If they were going to be a couple minutes late, they'd contact us ahead of time to let us know. (and it was rare).
I will never use anyone else for anything we need done around the house.
I did not use my real address. I'm a private person.
A+++++
Jim K.
Jul 2015
decided to use the money on another more needed repair.
Charles P.
Feb 2015
It went well, they were very professional and polite.
Response from
"I'd like to respond to [member name removed] review. First, Magee Service Group's only involvement was to refer another independent handyman, Cliff, because of our other prior commitments. I did call Cliff and [member name removed] twice as a courtesy to see how everything was progressing. Cliff told me that [member name removed] didn't like the window quoted by a major building supply company in town and was going to order from Lowes instead so Cliff was on hold until the window arrived. [member name removed] informed me on my last contact with him that he wasn't going to use Cliff because of the incorrect photo Cliff had sent him by mistake thinking it was the quote from the building supply company. I told him I understood and was sorry it didn't work out and wished him better luck with Lowes. I will be contacting Angie's List to attempt to get [member name removed] review removed as I believe he aimed his frustration in the wrong direction. I will certainly caveat my referrals in the future to make sure that the customer understands that referrals are recommendations and that the individual or company I refer to them are not affiliated with Magee Service Group."
Maxyne B.
Jan 2015
see above
Joanne M.
Aug 2014
Very prompt and responsive.
Linda P.
May 2014
I've been in touch with Ridge and Jo for a couple years while I relocated to my cabin. Cautious to hire any carpenters...I found them easy to talk to and not pushy in anyway. They were prompt and worked with my budget. Communication was always available and they addressed all of our concerns no matter how petty. The work done is EXCATLY how I wanted and I'm so happy. Magee Service Group is Reliable, dependable, and I would highly recommend them to anyone!
Charles C.
Apr 2014
It went very well. They may be coming back to do an additional project. This was the first time that I have used them.
Response from
"I want to thank you both for the kind review. Jo and I appreciate it very much. You understood the logistical complexity of doing a whole house renovation under a deadline which reduced our stress to provide a finished product. We hope you enjoy your retirement home for a very long time. Ridge and Jo Magee"
Carleton D.
Jan 2014
|They worked very we'll together, cleaned up as they went, hauled away all the trash, returned all unused materials for a refund for us. They were very polite and professional. I've already gotten an estimate for future work and I plan on using them again!
Homeowner
Jul 2013
Ridge and Jo are the best! So professional and pleasant to work with. They do excellent work, ON TIME, and at the price agreed. We highly recommend them.
Response from
"Jo and I love these folks. They are now part of our family. We have remodeled their guest bath since this review and now the basement is finished. Jo and I are blessed to have such great friends."
PATRICIA M.
Jul 2013
ALL WENT VERY WELL AND WE ARE VERY PLEASED WITH THE QUALITY OF THEIR WORK!
Response from
"Jo and i want to thank [removed member names] for their kind words. We enjoyed working for them very much. Their support and attitude made it easy to make the 2+ hour commute each day for 6 weeks or so. We look forward to coming back in August."
PATRICIA M.
Jun 2013
The remodeling just happened, they're excellent. They're very honest, hard working. It's a couple and they've been here every weekdays for two months. I would recommend them.
Response from
"[member name removed] were great employers. The commute was nearly 3 hours but we always looked forward to each day due to their attitude and spirit. The job challenged every construction discipline including finsh carpentry. Jo and I love jobs that employ all our skill sets and complicated logistics. Thank you [member name removed] for your confidence and praise."
Sabrina P.
Nov 2012
It went just as Ridge and Jo promised it would. With any home remodel; you will encounter unexpected issues...Ridge/Jo handled them expertly.
Response from
"The Members were excellent employers and it was our pleasure to help them to acheive their vision. Thank you for your kind words."
LOUISE H.
Jun 2012
Overall it was a very good experience. We are going to have more work done.