DENSMORE FURNITURE & APPLIANCE INC

We waited 2-3 weeks with no word. I called the store several times and was told by Ms. Densmore that, "I just forgot to re-order, I'll take care of it now," "I haven't decided whether to order replacements or send someone to repair it," "I haven't had time to do anything about it".... During the conversation in which she advised she would "decide" whether to repair or replace I advised that I would not accept repair since there was no way to repair rather large, missing wood chips and scratches without the repairs being very obvious. We waited some more, after 2 months with no word I went to the store. Ms. Densmore's expression when she looked up to see me standing at her desk was an expression of both annoyance and anger. I, politely, asked her what was happening, when was the new furniture going to be delivered. Yet again she advised that she "hadn't decided whether to repair or replace".....I, again, advised there was no repairing since rather large chips of wood were missing and that I had paid for new, undamaged furniture, not damaged, repaired furniture. It has now been 7 months and there's been no word from Densmore Furniture. In addition to the damaged furniture that was delivered, there are several places beginning to appear on all the pieces wherein the finish is bubbling and peeling off indicating that the furniture had been wet or very damp at some point. I would like to add that we take very, very good care of our furniture and this appearing damage is not a result of improper care. I now think that Densmore had no intention of replacing the damaged furniture they delivered in March because they do not buy first-quality but rather seconds they pass off as first-quality. Hearing nothing as a result of my visit to Densmore Furniture, after 2-3 weeks I began calling again only to receive recorded messages that my calls would not be accepted....obviously, Ms. Densmore has Caller ID. I then wrote a letter which has never received a response. I will not purchase anything from Densmore Furniture in Ball Ground, Georgia, again due to the lack of concern for customers once money has changed hands.