WAYNE'S SERVICE ALL
About us
Over 40 years of HVAC and appliance experience. Owner Operated. Service call base rate of $80 for first hour, then hourly rate. Travel charge of $5-$10 may apply*. License #CN210677. Weekend fees may apply. May contact at (706) 863-1849 to schedule an appointment. *Jefferson, Warren, Saluda, and McCormick Counties are subject to travel charges*
Business highlights
Services we offer
Heating & Air Conditioning Service, Replacement & Repair. Appliance repairs including ice machines/ice makers. Refrigeration including walk-in coolers.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 92% | ||
| 8% | ||
| 0% | ||
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| 0% |
That was about a week ago and today (Friday, December 6, 2013) one of his employees replaced the bad exchanger with a new one. As a matter of fact, I didn't even know that he was here until I started to smell the heating up of the new unit as I was at my computer. Went outside to see that his employee was closing up the unit and about ready to leave. Great service and I encourage anyone needing quality work to consider Waynes Service All. Fast and credible. I've used his services for years and he will be in/out so quick that you need to keep an eye out for him. He is strictly business and concerned about providing quick and positive service.
Biddie
As promised, he came replace the damage part and since I haven't have any problem.
My wife and I decided that we had to try at least once more to get a better resolution. I saw Wayne's Service-All was highly rated and called him. I spoke directly to Mike, the technician, explained what had happened, and asked could he beat the Band E 6 day completion time, as well as the hefty cost. He asked several detailed questions and then confidently stated that not only did he feel that he could get the system running that same day, but at a much better cost. He promised to arrive in an hour or less-and he did. Upon his arrival he did a complete check of all elements of our HVAC and asked me to come outside so he could show me the problems. He agreed with the previous tech's diagnosis that the high voltage disconnect required replacement but that was the only agreement they had. He informed me that once he replaced the disconnect box that the control board was operating as it should and didn't need replacement. He asked had the previous tech checked the exchange unit in the attic. He had. Mike told me that a wire was left disconnected there. He then informed me that my thermostat was broken as well, something not even mentioned by the other tech. Mike replaced the thermostat with a temporary one until he could get my model shipped and installed. 20 minutes later we had AC again. When Mike first arrived I asked him to estimate what his total bill would be. He estimated a little over $200.00. When he finished working I offered to write a check and he declined, saying that I would be billed by mail! Several days later I received an invoice-for $117.00! I was dumbfounded. To receive such excellent, honest and professional service is sadly, almost unheard of now, at least in my experience. I will use no one else for my HVAC needs.
Also when I called to ask about the motor size issue, I asked about the cost. The motor they put in could be purchased online for $70. They billed me $150 for this part. I was told it is normal for repair companies to mark up the cost of parts. So essentially, if you consider the final cost, it cost $317 to replace a $70(retail) part, which took him maybe 30 minutes to assess the problem and do the repair.
Bottom line, they were prompt, they did repair the AC unit, the owner was personally responsive to my concerns about the correctness of the repair, they seem overpriced.
Upon inspection of the unit, I realized that the water drain pipe was broken off and water was not draining from the a/c unit. I called Wayne's Service All back to address the broken pipe. They quickly returned and realized they had to inspect the inside unit to determine why the water was not draining properly. Inspection of the inside unit determined the drain pan had a leak that was misdirecting the water over the furnace. After testing the furnace, they determined the furnace was not working properly either and would require replacing. They called in to have a replacement furnace and evaporator coil sent over to my residence so I could have it all replaced at once and completely installed the furnace and evaporator coil that same afternoon.
Overall I was extremely pleased with the work done by the company. My only negative comment concerns the amount of time that I had to wait for them to return to complete the clean-up and repair the trim after the installation services had been completed. They were unable to finish up the clean-up after they installed the furnace and had agreed to return to clean out the remaining area and permanently affix the insulation as well as repair the trim around the attic entry that had been broken when removing the older equipment. I had to call back twice to get them to come back and complete the area, but when they did return, they did an excellent job of completing out the service. Their work was professionally done and promptly completed. I was not at home when they completed the outside work on the condenser unit, but I was pleased with the way the team supervisor came out to inspect and assist when the technician encountered problems with reconfiguring the drain (this was before they realized the furnace would need replacing). They spent the time needed that day to thoroughly troubleshoot the problems and provided me with all the information and options I needed to make the most informed decision about how I wanted to proceed with the repairs.
Licensing
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