Sanders Plumbing Service

The job was done very well although it was simple. The guys were quick and efficient with no issues. I would ask them back to do another plumbing job if required.

Sanders plumbing personnel are exceptionally knowledgeable, having been in this line of work for over 20 years, and never once talked down to me. I am a single female and get exceptionally irritated when a service professional treats me as though I wouldn?t understand what they are saying. Not a hint of that here. They are well spoken and engage in conversation easily but not to the point that they are wasting time or money. This company has a very professional appearance. Their vehicles are clean and polished, their gear is well maintained and modern. The personnel are clean, well groomed, and exceptionally friendly.

Previously, I had 2 plumbers come to clear a clog in my drain line. They ?snaked? it using the vent line and said it was clear. It wasn?t. It drained for several flushes then backed up again.

Sanders would not stop at a simple snaking operation. He could tell there was still an obstruction. My home is over 100 years old. The plumbing was old steel and vitrified clay pipes with no outside cleanout and a very limited crawl space for access. He crawled under the house several times (a terrifying experience for even myself and one of my favorite hobbies is underground caving) to completely analyze the situation.

He made pictures to explain every detail to me so I wouldn?t have to crawl under myself. He was thorough and professional in his explanation without being condescending. The pipes were sloped incorrectly which didn?t help the situation, but he knew that wasn?t the whole of the problem. The piping had blown apart from the back-force of the clog, leaking sewage under my house. The house didn?t have indoor plumbing when built and was ?homeowner-installed? so I suspected as much.

After hand digging for nearly an hour in hard Georgia clay, they still could not uncover the line to the street. Other plumbers had simply run the snake until they heard it and marked it ?located?. The pipe was much deeper than suspected, making the sound carry oddly and was, indeed, well off from the mark of the last company.

Sanders offered several options for resolving the problem, but only one was the correct fix. The next day a backhoe was in my front yard. The pipe was over 8 feet in the ground and obstructed by a huge slab of granite from the old city street, but they didn?t stop until the problem was found and resolved. I have a large tree and the roots had almost completely obstructed the tap. They spent the entire day and half of the next re-plumbing under the house and installing the new line to the street.

They also worked with the city to get the tie-in made quickly. The city left their tap cleanout high and it was an eyesore in the middle of my front yard. Dallas leveled it with the grade so it looks as nice as a 6? pipe can. He never gave up until I was completely happy.