PUBLIC STORAGE

After requesting cancellation, he informed us that we looked at the unit and therefore he wouldn't do anything for us.  Although we would understand under normal circumstances that they are due their full amount of money, in this case it is bad customer service.  We requested a climate controlled unit, and my mother is not an expert and did not know to look for the air ducts.  We rented the unit before we needed it to claim the unit and had not even moved a thing in, which he knew.  We would have understood that we would have to pay for the days that we had rented the unit, as it is only fair that they weren't able to rent it out and would have to take a loss.  It would have cost him nothing to have prorated the rent and refunded us the rest of the amount.  I immediately called the District Manager, leaving my name and number in the voicemail with a brief summary and I have yet to hear back. 
I do not recommend this place.  I reviewed two other storage companies and they were much nicer units.