PROFESSIONAL CARPET SYSTEMS

unknown

cleaned carpet in my rental, did good job, ive been using them for about 10 years.

The price was very low. The employees that came were late. They were very polite, quick however my carpets were very wet when they left.

The stains wicked back up to the surface so the owner came back out twice to work on it some more at no charge.

The quality of the cleaning of the floor was not satisfactory. They just weren't able to get stains from the wheelchair, dirt stains or urine stains. The guy knew that I was participating in a special and he thought because I was getting such a low rate that he didn't feel like giving me a quality job. I just definitely feel like the job was influenced by the special and I got what I paid for but not what I expected.

got recommendation from angie's list for steam-cleaning carpet service
by Professional Carpet Systems (PCS). called to make an appt. for the
next week and spoke with a very knowledgeable secretary. before tech
arrived, we moved all of the lighter-weight furniture and accessories
off of the carpet in every room. PCS does not move furniture as they
send one (1) tech with the truck. very professional tech, David,
arrived on-time, surveyed the job, hooked his hose to the outside tap
and took about 2.5 hours to steam-clean 6 rooms and a 13-step
staircase. steam-cleaning results were better than expected and i will
steam-clean again next year (if not before). the actual process is a
little noisy and most of the carpet required overnight to dry
thoroughly. my expectation level for drying time had been set by the
secretary at 2 - 6 hours; however, drying time was just a little
inconvenience. i will use PCS again. p.s. got a 5% first-time client
discount with an angie's list coupon the use of which i confirmed with
the secretary when making the appt. thank you, PCS, for honoring the
coupon and thank you, Angie's List, for providing the coupon.

The 1st representative arrived a little later than his 4:00pm appt (thus the C rating for Punctuality), unrolled the hoses into our home but within 15 minutes told us that his indigestion had converted to chills. I offered a reschedule but said we needed to have the work done soon as we had rented the house for Masters. He declined but soon he said he thought he needed to go to a Doctor. He called one of his co-workers and promised the cleaning would be done that evening.
Shawn arrived at 5:15pm and quickly began work. However his truck equipment suffered a mechanical failure that caused superheated water to be applied to the rugs. With my help he repaired the hose break and continued with the rug cleaning. To his credit he refused the $15.00 extra charge we expected to pay for doing the stairs. The GroupOn offer was only for 4 rooms and a hall. When he began reeling up his hoses, he noticed me with ear protection (actually I was listening to the radio) and observed that the pump engine muffler had come off.
Both representatives were well groomed and courteous, but their truck equipment, the hoses, the boiler, the pump engine were obviously in need of maintenance and repair. Shawn's water hoses connections were seriously leaking (I told him the fix). Shawn said this truck had just been assembled for doing cleaning. If this truck was a new truck ... The 1st representative's truck looked older, with multi-colored hoses spliced together. He never started his pump motor so I don't know whether it was as loud.

I had a and quot;daily dealand quot; coupon and decided to try this company. They were polite, professional and did a good job. I would certainly use them again.

They were prompt, courteous and did a great job.

When scheduling the service I had forgotten to ask about their method, so was greatly relieved that they use steam. (The last service did an excellent job of cleaning but used strong chemicals which gave me a migraine and filled the house with extremely strong odors which lasted for weeks, despite prolonged use of fans and open windows and doors during a severe cold snap.)
The carpet had many dark orange/brown sticky stains from an oil-based medication my cats took daily, plus the usual accumulation of grime. The loveseat had black smears of industrial grease. The grease didn't come out completely, but that could be partly or entirely because I had ground it in with my panicked attempts to get it out when the incident happened. Nevertheless, Shawn did a good job. I had thought the carpet had been pretty much perfectly cleaned until I inspected the room having most of the medication stains, in preparation for writing this review. A few suspiciously dark spots proved upon touching to still be sticky. This does not change my view of the quality of the job. (The prior company got the stains out completely and with no sticky residue, but the harsh chemicals made me so sick I just couldn't use them again, which was a shame.) I didn't know if steam could handle the medication stains or the grease, so I was very happy and still am. And maybe next time the residual of the stains will come out.
A note about the cost: I used a voucher purchased on Daily Deals for $49 and the loveseat added $35 to that. I don't know what their usual charge is.

Shawn called before he arrived and he was very professional and friendly. The carpet looks so much cleaner. Will use them again.

Very professional, pleasant and they knew what they were doing. Would definitely use this company again and recommend for others.

Great! They were even able to move my appt earlier when I called and asked.

Punctual, friendly, and responsive to my requests. Great results. Professional job and would use again!!
as an FYI: I am not sure how much this helps to the overall results; but I did do a thorough vacuum and did request PCS to pre-treat the stains before they started.

I liked Professional. I have used others in the past, but after using Professional, my carpet was the cleanest it's been in a long time. I have used them once before, and I will use them again. The outstanding service providers stand out, and Professional is most definitely an A!

It went very well!