Doc Savage Heating & Air Conditioning
About us
We have proudly served the greather CSRA area for over 30 years. We are available 24/7 to take care of your heating and coolings needs. We service residential and commercial customers.
Business highlights
Emergency services offered
48 years of experience
Services we offer
Heating & cooling systems, duct work, gas line repair & replacement, gas logs, water heater
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.646 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 87% | ||
| 2% | ||
| 0% | ||
| 7% | ||
| 4% |
Showing 1-25 of 46 reviews
Andrea R.
Jan 2022
I have been a customer of Doc Savage Heating and Air Conditioning since the mid-1900s. From the office personnel to the servicemen there has always been an extensional sense of family, friendliness, professionalism, and caring. There is much more to be said about this group than their expertise and services. During the Pandemic toilet tissue was offered and delivered to clients when, or if, needed. In addition, Crystal (office manager) called periodically to ask if I was ok and if I needed anything. Joe, the owner, is actively aware of and contributes to our community. NEVER has there been pressure to purchase equipment. If something needs attention the servicemen will inform me, suggestions are given yet the decisions are mine without any pressure. Trust, friendliness, punctuality and professionalism are synonymous with Doc Savage Heating and Air Conditioning.
STEPHEN G.
Sep 2018
Have used doc savage since 1993. Always prompt, professional, courteous.
Brandon M.
Aug 2017
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Laura B.
Jul 2017
A real person actually answered the phone - hurray! They were able to send Don out the same day, and he explained the issues, gave me options and an accurate price quote. He fixed the problems that day, and was knowledgeable and helpful. I plan to buy a new unit and service package from them next year since my unit is old and limping along.
Susan W.
May 2017
My AC died in 90 degree weather. They came out, gave me an estimate on replacing the system on a Tuesday and had it installed by mid-day, the following Friday. Were neat and cleaned up after themselves. Were awesome and would recommend to others.
Elizabeth H.
Mar 2017
I wish that I could explain in words how exceptional his crew was. I work from home, and I have four noisy dogs who bark at everything. I had some very important meetings on both days that they were installing the unit. Jesse and Bruno scheduled their work around my meetings to minimize the risk of the dogs barking. They worked diligently for two full days to install my unit. I commented several times to my Long-distant coworkers that I didn't realize how hard it is to install a new unit. They worked diligently not only to get it done but to keep the area clean and do the job meticulously. Jesse explained all of the work that they were doing (and befriended my dogs), and left no mess. They even put rocks around my new unit since it is on a slight hill, and he wanted to minimize the erosion. He explained how the new unit will work and the thermostat functions as it is more high tech than my phone. It is incredible that it allows me to even set a humidity range. He was worried about how the thermostat looked on the wall so he was able to put a frame around it so that it hid the marks in the wall from the old thermostat. I wish that all of the people that have done work at my house would have been this exceptional. I cannot say enough nice things about the work that they did or the way that they worked with my needs. They did not pay me a dime or save me a dime to rave about their work. Their customer service by far exceeded my expectations, and I already knew from the previous installation how great they were.
Karen W.
Feb 2017
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Ursula W.
Dec 2016
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Shirley P.
Oct 2016
I had good results. Their pricing was good. I would use them again.
Billy B.
Sep 2016
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William T.
Jul 2016
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Matthew K.
Jun 2016
Well,it is 90F plus outside and AC stopped working. First lace - couldn't get to me until next Thursday, next place, next Tuesday, next place - made an appointment for Monday. I called doc Savage, he said he could be there in 45 mins - 1 hr. About 30 minutes later, He came in, I showed him the thermostat, he checked the filter and went out back to the AC unit. He complained immediately about ease of access to the HVAC unit stating if he had to replace a heat exchanger, he would have to take down the deck. I showed him that the deck rail that has one side hemmed in came out with 12 screws. He indicated he would "do me a favor and do it this time" and said it would be 15-30 minutes to check it out. About 30 minutes he asked me to step outside. I did, he told me there was nothing to do - too tough to get too. He had already packed up. I thanked for his time and he left, I did not offer and he did not ask for pay. I called back the company tat scheduled me for Monday to confirm.
Response from Doc Savage Heating & Air Conditioning
"We believe this is a misunderstanding but this member needs to make sure before he gives a bad review to verify all information he plans to use. First of all Doc Savage retired many years ago so he couldn't have answered the phone or visited the member's home. Second of all there are no records whatsoever of this person or address in our detailed service records. If we had been to his home we would know. We are a full service HVAC company with 4 different female office employees who have the responsibility of answering the phone and several different highly trained service technicians who would never treat a customer in the fashion he describes. We believe the customer has just confused us with another company and hope he would give us a chance in the future to exhibit the type of service a truly professional organization like ours can deliver."
Ursula W.
Nov 2015
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John C.
Sep 2015
The workers were flawless, and managed to put two new vents in our home although it was beyond the call of duty and very difficult. We love our new system. The salesman didn't just sell, he came to see how the men were doing during the install, and even inspected the job afterward. The workers covered all traffic areas with heavy cardboard and tarps, and my home seemed even cleaner after they left. I would recommend Doc Savage as the go to service company for any heating/cooling.
Deirdre L.
Jul 2015
unknown
Jyothi C.
Jan 2015
It went very good. They were very nice and showed up on time. I would recommend them and use them again if I need to.
David G.
Dec 2014
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MICHAEL K.
Nov 2014
Outstanding job
JIM B.
Aug 2014
unknown
Karen W.
Aug 2014
Doc Savage installed an air conditioning system for upstairs solving all problems associated with installation in an older home. They did an extensive job for a downstairs system two years ago and, then as now, they excelled in problem solving skills and professionalism. Chuck Spencer did an excellent job evaluating my needs and setting everything up; John and Henry did a great job with the installation…working to solve all problems. Also, I would like to express appreciation to both Crystal and Kristie (not sure I have spelled their names correctly)…but I talk with them often on the phone and they are always so helpful and pleasant. Great job again…thank you very much!
Vanessa M.
Jul 2014
I have had issues with my heat pump for the last four years. They have always been extremely helpful in explaining the heat pump system cooling and heating. Very professional and courteous.
Gerald M.
Jun 2014
Very good
Pam S.
Mar 2014
They did show up when they said they would, and the technician did do the work, but I feel like he should have told me the cost of the cleaning solution that he was using, I certainly would have liked to known beforehand.
The technician told me the evaporator coils were really dirty and that they would have to be cleaned, so I agreed, not realizing that the cleaner he was using, several times, would end up costing me $291.81, so with the diagnostic charge and the cleaner charge and the after hours charge, I paid $431.81 to have the coils cleaned on my air conditioner unit.
Response from Doc Savage Heating & Air Conditioning
"We appreciate the positive marks she gave us in part of her review, but when we saw the member's concerns about the cost we went back in our records and found her invoice. It seems there's some confusion on the price of the cleaner because it wasn't the cleaner that was the main charge, it was the labor. As she stated, it took several times to clear the completely blocked coil because of years of build up so our technician was there almost three hours, and that was on overtime which she agreed to before we started. Before we arrived the member had no cooling on a hot summer day and our technician did what was necessary to get her some relief. The other alternative would have been to replace the coil at a much higher cost. We were never notified by the member of her concerns until we saw the review of our services on Angie's list that she posted two years later, which we would have addressed immediately had we known, as we always do. Our number one commitment is the satisfaction of our customers, but we have to know there's a problem before we can fix it."
Robert F.
Mar 2014
Installers were courteous and professional. Kept us informed of every step in the process.
Eric C.
Oct 2013
They are very professional and do exactly what they say they are going to do. It is very important for them to do the job right the first time.
Licensing
State Contractor License Requirements
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FAQ
Doc Savage Heating & Air Conditioning is currently rated 4.6 overall out of 5.
Doc Savage Heating & Air Conditioning accepts the following forms of payment: CreditCard
No, Doc Savage Heating & Air Conditioning does not offer free project estimates.
No, Doc Savage Heating & Air Conditioning does not offer eco-friendly accreditations.
No, Doc Savage Heating & Air Conditioning does not offer a senior discount.
Yes, Doc Savage Heating & Air Conditioning offers emergency services.
No, Doc Savage Heating & Air Conditioning does not offer warranties.