A & D Carpets Inc & Hardwoods

They did not do the right thing so I will never deal with this company again

Response to A&D Carpet Inc Response Feb 8, 2013.  I placed the incorrect date on the list; the job was completed in 2006.  Mohawk hardwood was installed on the entire bottom half of my house and carpet upstairs. I tried relentlessly to get the matter resolved by speaking to the fathe, who helped install the flooring.  After I reported the stain, the father came out ot look at the refrigerator and stated that stain on the refrigerator was not from the glue that they use. No one else had been in my house moving the "less than a month old" refrigerator and the stains were not on the refrigerator at the start of the job.  The bottom line is I tried to clear the matter up with the father because he was in the house with the two young men, but after about 3 weeks, the father started avoidiing me and on the final call to the business, the receptionist informed me that the father was out of town.  That day as I drove back to work, I saw the father outside of the business standing near a dark colored truck.  So, the company's and the father's integrity became questionable. I went to seek legal advice on this matter but decided not to pursue legal channels because of additional financial obligations I would incur.  I can prove that the refrigerator was new, that A&D installed hardwood in my kitchen, I sought legal advice, and that other floor is separting.   I would never state things about a company if they were not true--my integrity will not allow me to do so.

I worked with Davina (sales rep) for a long time before having work done. She was professional and very honest about condition of the floors (advising me that I could wait for an additional two yearsbefore having done). When I was ready, she spent alot of time ensuring that I chose the grade of flooring and stain that I wanted. David and crew showed up on time, prepared to immediately start work. They were professional, cleaned up at the end of each day and did any little things that I asked. When it was time to stain, I was hesitant on the color I had selected. David insisted on going to get a new color to ensure that I got what I really wanted. They worked very late several days to get the job done in one week to meet my work schedule. After the main job was finished, we needed a little repair done in one of the rooms. They responded immediately, made an appointment and did the repair. When I was ready, another team came to replace the flooring in the laundry room and replace the backsplash tiles around the laundry room sink. They worked closely with me on scheduling and I was pleased with the company, the workers and the results. I would hire them again for any carpet or flooring work.

The end product is beautiful. It took longer than planned because the installer came alone, and he was surprized at the work he needed to perform. But he did do a good job. He dripped one drop of glue down the kitchen cabinet that wont come off, and got some glue on the tile flooring, but I believe that will come off.

It was great. They did the work in a timely manner. They cleaned up well afterwards. We have been very pleased and happy.

I can not express how poorly the installation went. The prices seemed fair at the beginning of the job, and the dustless sanding was very nice. However, those are the ONLY nice things I can say about the experience.
There are no examples of their product at the store if you choose to have the wood sanded and stained on site. We tried very hard to and quot;seeand quot; what the final product would look like. I was finally able to have a representative show me similar quality oak from a pre-finished manufacturer. What was installed looked totally different.
We decided on a number 2 common oak, based on feedback from David and a sales person, because we wanted variations in the color and grain. We did NOT want knot holes, and were concerned about knot holes because another sales person mentioned we would get knot holes if we went with that choice. David stated over and over that they PULL the wood with knot holes and don't install it. My first mistake was believing that statement, and the statements made during the next 6 or so conversations with the company about the knot holes.
To make a very very long story shorter, the wood was delivered the day before the install...full of knot holes. I immediately called the office, expressed my concern, and was told the pieces with knot holes would not be installed. I could see right through many of the pieces of wood due to the size of the holes. I was told and quot;knot holes will be pulled, not installedand quot; numerous times. Unfortunately, the knot holes got installed-but it was MY FAULT for not stopping the work.
Oh how I wish I had them put in writing what they promised, because the problem was blamed on ME for trusting their numerous professionals, and ordering the wrong thing---even though I had approximately 7 conversations with their employees of every level about our concerns before the order was placed, immediately after the wood was delivered, right before the wood was installed, and right before the wood was stained.
After several conversations, which became heated, we agreed that I would pay for new wood and they would remove the first floor, re-install, and stain and finish a higher grade of oak flooring. This would split the burden, and allow us to have a floor that did not have numerous quarter-sized putty-filled knot holes throughout.
The second installation went better, because I sat right next to the installers and told them what NOT to install. The final product was beautiful. I was clearly instructed to put EVERYTHING in WRITING, even the slightest concern, during this process so at the end of the job I noted a few very minor concerns. I turned my back on the installers, sanders, stainers at the end of the job and they decided to try to fix the minor concerns and accidentally put down a semi-gloss finish rather than satin in the areas they touched up. This left me with a polka-dotted floor (satin polka-dotted with semi-gloss). After a few emails, they admitted their mistake, told me they had to come out immediately to sand off the semi-gloss spots and re-seal with satin. Their first available time for this immediate repair was 7 days away. The repair did not work, and 8 weeks later (my required waiting period) Becky came back to inspect their repair of their mistake. They gave me numerous stipulations for what, legally, they were required to repair. The shiny spots had to be and quot;visible at standing height in natural lightand quot;---the shiny spots THEY put on my satin floor. Luckily, the botch-job was thorough enough that spots were visible, which forced Aand D to be required to fix them.
The proposed fix was for them to screen the entire floor and re-apply the finish coat. This, again, became disastrous because they decided that screening the entire floor and re-finishing could be accomplished without removing the quarter rounds. I was told over and over that the quarter rounds could stay, even though the ENTIRE surface was being adjusted. Finally, the only way I could force them to remove the quarter rounds and do the job completely was to change the entire gloss-level of the floor. It turns out that was a good thing, because even after the floor was screened, the shiny spots were quite visible in the floor.
I now have a beautiful, semi-gloss floor. However, it cost me 50% more than I think it should have, it cost me a week in vacation time so I could be present during the numerous visits, and it cost me additional money to have my furniture removed from the room 3 times.
If you are still reading this long list of complex mishaps filled with excuses from the vendor....I suggest you do NOT use Aand D for hardwood flooring. I was so relieved when they left my house the last time. It felt like a boulder had been lifted from my shoulders. No more arguing, no more personal insults being hurled at me, no more anything with Aand D. The story is so complicated and full of twists, that my head has been spinning for the past year as I have dealt with them. I am so glad it is over.

Buying carpet from Aand D was a good experience, start to finish. Our sales person was very helpful, knowledgeable and kind.

The selection was great and the price was reasonable. The installation crew was professional and respectful. The carpeting looks fine.
Our Aand D 'MLK Day' sale price was lower than the other local carpet retailers we visited. We left a local home Improvement store just confused, even though we paid them 35 bucks for the estimate. (Aand D's estimate was free)

I first stopped in to Aand D carpets and hardwoods over a year before I actually got the work done. I was just thinking about getting things done and had heard good things about the company. When I went into the showroom I was greeted and got all my questions answered. Even though I was not getting anything done right away I was given lots of help and information. It was because of this I decided to hire them when I was ready to get my floors re-done. When I went back into the store in September, I was once again well taken care of. Crystal was able to answer all of my questions. She and another lady from the store came out to my house to measure and brought samples of the carpets I liked along with some other choices. They were very good about getting the price range I needed, but still get a quality product for me. I was originally just thinking of carpet, but they were able to give me a good price for my kitchen floor and the entryway too. I came in to the store to pick out the kitchen flooring and hardwood. They had some good choices for those in stock. So I was able to get a good price for both of those. When the carpet came in Crystal gave me a call to set up an appt for installation. As it turned out, my husband's father died a few days before the appt and I really needed to change it. Everyone was so helpful it making things work out so I could get my floors done and still take care of things at home. On the day of installation the crew called me to let me know they were on the way. They were all very nice and explained how things would be done. They moved everything for me. (I had already moved all the small things) Everything was being done at the same time! So my husband and I left the house for awhile to give them room to work. They called us when they were finishing up so we could walk through and inspect everything. Everything looked absolutely beautiful. They had accidently put the furniture from one bedroom back in to the wrong bedroom. When I pointed that out they fixed it right away. All the workers were very professional and pleasant. About a week after my installation my husband noticed a problem with the kitchen flooring. There was a seam that was coming apart a little. I called to let them know of the problem. They arranged to come back out to fix it. It was a very simple fix. It just needed to be sealed. It looks beautiful now. I was very happy that they were ready to fix anything that was a problem right away. They also sent a follow up letter to be sure I was satisfied with the service. I would highly recommend Aand D. I will use them again myself if I want to change my flooring in the future.

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We visited the showroom to pick out the same brand of hardwood floor that our builder installed. It wasn't something they normally carried, but they did manage to get it for us with no problems. The person who visited our home to provide an estimate was courteous, prompt, and knowledgeable. The pricing was in line with other estimates and our expectations. The salesperson provided a thorough run-down of what to expect before, during, and after installation. We moved the furniture ourselves because we're fussy about that sort of thing. I can't recall whether they offered to do this, but it was not a big deal. The installers arrived on time and worked for approximately five hours. They noticed that the level of the flooring wouldn't quite match up to the existing flooring and gave us some options for dealing with it. We decided on keeping it parallel with the existing flooring, using a transition strip to hide the minor height difference. The end result looked fantastic. The head installer took the time to reviewed what to expect post-installation and answered all of my questions. They cleaned up the work area thoroughly. There was some flooring left over but not too much. We're happy to have it in the event of a major issue with the floor. We gave the floor a number of months to really settle, and within the first year had them out once to glue down a couple of boards that were sagging a bit. They did this at no charge and with no hassle. We'd definitely recommend them and plan to use them for carpeting needs in the future.

Their customer service was excellent. They were very professional and they had a lot of humor while they were doing the job.

It went well. We were very pleased. They did exactly what they said they would do. They were prompt and courteous. We had no problems whatsoever.

They were really good and we liked them a lot. We plan on using them again in the living room.

They used a dust free system.

The floors were part of an overall renovation project. We purchased a lakefront property in March and started renovating in Apr. This has been a major project, completely remodeling inside of the home. Most all of the work I did with the help of my brother. We thought about doing the floors ourselves but I decided I had too much other work so decided to contract them out. I was very satisfied with Aand D. They did in one day what would have taken me at least a week. The process was very easy with the help of Aand D's staff. We had driven past there showroom a few times but had not done any business with them prior to this project. I would recommend them without reservation. You will pay a little more than do-it-yourself flooring but for me, it was well worth it to have them professionally installed with warranties.

I had them do a tile design in the foyer like I saw in one of the catalogs, the guy who did the actual tile did an OK job. The tiles weren't 100% even and smooth on top and the grout lines also were a bit uneven. I noticed the discrepency after they left for the day, and before the grout went in. I called them immediatly to tell them about my concern. I was happy with the responsevness after I called, they were back within a few minutes with the owner of the company. He explained to me that since I had a concrete subfloor it's not a very level base and you will never get a perfect result with tile. Once they grouted it however it looked much better, still not perfect though, and in my opinion probably not worth what I paid. A week later the guys cames to do the hardwood floor, they were VERY professional and fast, they addressed all of my concerns and I couldn't be happier with their attitudes. Although they neglected to check the level of the concrete sub-floor before glueing the floor down so it resulted in quiet a few low spots which bend down when you step on them. I called them and they came on 2 or 3 different occasions to inject glue in the lowspots, but within a few days the low spots inevitably came back. It seems to only be a problem in the winter time when it's cold as the glue contracts in the winter. This wouldn't have been an issue had they just checked the floor for level and filled the areas before they started. They did state however that I could call them with any issues I have with the low spots and they will promptly come by and fill them.

They're very good. They helped me to pick the right grouting color and helped me choose colors and know what it would look like. It looks very good. They came in to look and see what they could do and gave me suggestions. The installers were very respectful and professional. I thought the price was definitely reasonable.