Macon Gooch Building Consultants, Inc.

Our business with this company was very disappointing. We have a load-bearing wall that needs to be removed with the new support beam recessed into the ceiling. I thought we were hiring a professional engineer; instead, we got a “technician.” He arrived at the scheduled time, seemed to do a thorough inspection, talked about a solution, and promised to "sketch it out." The next week we received the report. It was a one-page report. (Past experience with a professional engineer resulted in a complete, comprehensive, several-page report outlining the situation and the requested solution, including drawings.) After reviewing the report, we realized he had not given us a solution to the problem of having the support beam being recessed into the ceiling, nor was there the promised sketch. Numerous text messages with pictures, emails, and phone calls were made. One call even went to the owner of the company. Promises were made and nothing happened. Finally, the office manager got involved. Let me just say here that all the women in the office were great and that is the only reason for 2 stars instead of a 1 star rating. With the office manager now working on our problem, we got a call from the technician. He did not understand what it was we wanted despite the numerous text messages, emails, and phone calls. It was explained again (at this point we quit asking for the sketch and just wanted a corrected report) and a report finally came to us. This was now two weeks after the initial incorrect report. Because of this, our trust in this company is gone and another professional engineer has been hired. He said this company has a bad reputation. I would not recommend this company.