I have only had the service 1 month so far, so I have limited knowledge so far.
Description of Work: We have pre-paid for a years worth of trash pickup services.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0
Yes, I recommend this pro
$239.54
Matt A.
09/2014
1.0
garbage collection
 + -1 more
unknown
Description of Work: Billing issues. Multiple miscellaneous fees tacked on. Back and forth with their branch, no ability for a real person to actually help resolve the issues.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0
$30
John C.
06/2014
2.0
garbage collection
 + -1 more
This went well for a year, and then they started missing pickups. A lot of pickups. We started looking like crazy people. Their customer service is a disaster on the phone. Long waits, hung up on, no action. Their last pickup is today. I did, however, like that they had big recycling bins.
Description of Work: Garbage Collection and Recycling
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
5.0
responsiveness
1.0
punctuality
2.0
$20
Harold I.
08/2012
4.0
garbage collection
 + -1 more
I pay a negotiated rate form Homeowners Assn. WM did not grant me the rate at the time it was awarded and then charged me late charges for short payments. On the phone I was told it was all taken care of and yet it never has been and they claim I was late in paying bills I never received.
Description of Work: Garbage pickup
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
3.0
responsiveness
4.0
punctuality
3.0
$150
Sherilyn P.
05/2012
5.0
garbage collection
 + -1 more
I pay a negotiated fee through our home owners association. I have had no problems with them.
Description of Work: I use Waste Management for garbage collection. They come on Wednesdays to pick up the garbage.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$11
Julia C.
05/2012
4.0
garbage collection
 + -1 more
They are very good. At one time they had some trash that fell off their truck and into our street in front of our house after they dumped our trash. I was getting ready to leave town and I called them and told them that their guys left all this trash in front of my house. They came and cleaned it up very quickly. I was impressed with that.
Description of Work: We use Waste Management for our trash pickup. We also do our recycling with them.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
Contact information
2859 Paces Ferry Rd SE Suite 1600, Atlanta, GA 30339
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Service Categories
Garbage Collection
FAQ
WASTE MANAGEMENT is currently rated 3.3 overall out of 5.
No, WASTE MANAGEMENT does not offer free project estimates.
No, WASTE MANAGEMENT does not offer eco-friendly accreditations.
No, WASTE MANAGEMENT does not offer a senior discount.
No, WASTE MANAGEMENT does not offer emergency services.
No, WASTE MANAGEMENT does not offer warranties.
Contact information
2859 Paces Ferry Rd SE Suite 1600, Atlanta, GA 30339