Reviews
5.03 Reviews
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Showing 1-3 of 3 reviews
Cathy O.
Feb 2013
Lamp Repair
at
Paula S.
Mar 2012
Lamp Repair
From the beginning when they did not give us a receipt for the chandelier we had brought in, we should have sensed something was very strange about how these people do business.
We were polite and explained what we wanted done. The lady at the counter claimed their technician would check our chandelier to see whether rewiring was required. *We were told we'd be called to get approval for the job if it did need rewiring.* ( But we had been informed by the electrician who was going to hang it that the wiring was OK except for the length to the ceiling ). We also asked for metal chain links to be added for length. Of course we planned to pay what was required.
But 2 weeks later we got a call from the so-called tech to inform us our chandelier had been completely rewired and the cost would be $300.
After my husband rushed to the shop to pay for the work, despite it being done without our permission, the woman in the shop refused to give him our fixture. My husband was rather intimidated by the clerk's refusal to deal with him. The clerk (if that's what she was) said the owner would 'decide what to do' and would call him the next morning. But she didn't. He drove to the shop again in the morning and was given a box. It turned out somebody at that company had scuttled our chandelier, rendering it unhangable unless we have it rewired. And we never really knew whether it needed it. Now, whether or not it needed it, we will be forced to pay for a rewiring job in order to use our chandelier!
They said they'd call to get an OK before doing any work.We were willing to have paid despite their unprofessional way of doing business but we weren't allowed the option! This has been a terribly disappointing experience. No way to do business at all.
We were polite and explained what we wanted done. The lady at the counter claimed their technician would check our chandelier to see whether rewiring was required. *We were told we'd be called to get approval for the job if it did need rewiring.* ( But we had been informed by the electrician who was going to hang it that the wiring was OK except for the length to the ceiling ). We also asked for metal chain links to be added for length. Of course we planned to pay what was required.
But 2 weeks later we got a call from the so-called tech to inform us our chandelier had been completely rewired and the cost would be $300.
After my husband rushed to the shop to pay for the work, despite it being done without our permission, the woman in the shop refused to give him our fixture. My husband was rather intimidated by the clerk's refusal to deal with him. The clerk (if that's what she was) said the owner would 'decide what to do' and would call him the next morning. But she didn't. He drove to the shop again in the morning and was given a box. It turned out somebody at that company had scuttled our chandelier, rendering it unhangable unless we have it rewired. And we never really knew whether it needed it. Now, whether or not it needed it, we will be forced to pay for a rewiring job in order to use our chandelier!
They said they'd call to get an OK before doing any work.We were willing to have paid despite their unprofessional way of doing business but we weren't allowed the option! This has been a terribly disappointing experience. No way to do business at all.
Response from SUNLIGHTING LAMP AND SHADE CENT
"FIRST: I wrote up a receipt with what the worst case price would be and gave it to them as I discussed the variations of what we might find. When they left I found the receipt right on the counter where they were standing. SECOND: they didn’t pay me one red cent, so I don’t owe them anything. THIRD: When we got into the chandelier we found that they whole thing needed to be done to bring it up to code. They told me that the chandelier belonged to one of their relatives and it had sentimental value only. We rewired the chandelier and put in all new sockets. I’ll admit that we should have called them first, but they wanted it to be safe so we went ahead and did the work. When we called her to tell her that it was ready for pickup she was furious at the price and told me staff that she could buy a new chandelier for the price it cost to repair this one. FOURTH: when they came in they never offered to pay for the work. They were quite insistent on getting it back right away the way it was, that would have been we do the work for free. At that point I had my repairman unwire the fixture. We did however leave brand new sockets on the fixture, which they never paid for. At this point they just need to take it somewhere else and get them to put in new wire to the sockets and power feed, with ground."
DIANE W.
May 2005
Lamp Repair
EXCELLENT SERVICE. THE SHADE THEY MADE FOR ME WAS COMPLETED IN ONE DAY AT A REASONABLE COST. I ALSO BROUGHT IN ANOTHER RATHER UNUSUAL LAMP AND THEY SUGGESTED THAT I COULD DO THE REPAIR MYSELF, BY BUYING SOME MATERIALS AT A LOCAL CRAFT STORE--I REALLY APPRECIATED THAT!
Homeowner
May 2003
Lamp Repair
unknown
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FAQ
SUNLIGHTING LAMP AND SHADE CENT is currently rated 5.0 overall out of 5.
No, SUNLIGHTING LAMP AND SHADE CENT does not offer free project estimates.
No, SUNLIGHTING LAMP AND SHADE CENT does not offer eco-friendly accreditations.
No, SUNLIGHTING LAMP AND SHADE CENT does not offer a senior discount.
No, SUNLIGHTING LAMP AND SHADE CENT does not offer emergency services.
No, SUNLIGHTING LAMP AND SHADE CENT does not offer warranties.