Rockline Moving

My overall service was a pleasant one and if I need to move in the near future than they'll be the first on my list.

AVOID THESE PEOPLE AT ALL COST! They damaged by headboard because they packed it terrible and didn't even cushion it at all, which I specifically pointed out before we left and they assured me wouldn't be an issue. Sure enough, when they moved it in I noticed a large chip in the wood that definitely hadn't been there before, in a very visible area. 

They admitted it was their fault and had me write a claim on a special sheet and someone would be in touch with me about it. When no one called, I reached back out to Brett who was the one who originally scheduled the move. He said it's no problem, they would reach out to schedule a time to come fix it. I thought, wow, great service, I will definitely recommend. 

I waited and no one followed up. Almost a week later, I followed up again and at this point they began completely avoiding me. I was super polite, didn't make a big deal about the chip, but obviously I expected it to be fixed. No calls back, no answer. I emailed multiple times, sent a message through the website, called their office line literally dozens of times at different times of the day, and left multiple voice messages. I began expressing disappointment and asking them please to call me back to take care of this issue they assure me would be taken care of. No calls or emails back, after weeks of effort to reach out.

I really really can't respect a company that says they're gonna do something and then doesn't do it. I wouldn't have even bothered writing this review if they had just told me from the beginning that they don't fix damaged furniture when it's their fault (although I wouldn't have hired them from the beginning if that were the case). 

I am highly disappointed by the actions of this company and will urge everyone I know, including you reading this review, to please avoid this company. They will damage your furniture and disappear when it's time to take responsibility.

These guys are GREAT!  Keith and Dwayne did an awesome job of handling all aspects of the job.  Protected the furniture, efficiently loaded it and did a great job reorganizing it all, as they unloaded it into my garage.  I would recommend them highly.  Also, they did this within a 36 hour time frame of the original contact to the company.  That was particularly helpful for my mom because her rent would stop at her AL apartment when it was empty.  (She needed to be moved to Skilled Nursing.)

The appointment was scheduled quickly.  The two movers were very nice and professional.  Even though the job turned out to be harder than they originally thought, they never complained and were always positive.  They took good care of the furniture and the walls.  Their service went above and beyond what I expected and I would (and probably will) use them again.  Their service might be a little higher than some you see advertised, but these people are insured and not just a couple of guys and a truck moving furniture.  I wouldn't hesitate to recommend them.

Perfect move and used them twice in two weeks with perfect marks.
I'll refer to all my customers !