ROBERTSON SANITATION

Tried to negotiate a second day pickup each week, or a switch to Monday, but was told that could not be done. I am switching to a different provider with a Monday pickup at half the cost.

Started off ok; but changes in pickup dates and personnel caused us to switch providers to a more reliable company.

We are so dissapointed that i even don't want to waste my time writing about it. We are switching to another company that will respect us. We don't recommend Robertson Sunitation to anyone.

I had to give up on recycling because they never came to pick it up. Called them many times to tell them that they forgot to get the recycled materials....and eventually I gave up. On 6/29/2010 they left a note on my garbage can that said this "listed only for Robinson Cart. Please call office to add additional cart - empied both last pickup". They misspelled the name of their own company in the note. I only add a second container occasionally and they have also refused to empty it on occasion in the past because the name on the side of it is not their name. On 7/27/2010, with only the Robertson cart present at the curb, they took the Rbertson Cart with them as they did the garbage collection. I'm not sure why, because they did not do the same for my next door neighbor. I'm paid up through September. But if I'm going to have to call the to figure out why they took the cart, I'll just call to cancel the service....and use someone on Angies List that has a higher score than "D".

They would often skip oue house, necessitating a call to the office. Sometimes they'd come back (porbably dependent on how close they were) and sometimes they wouldn't. Trash sometimes sat out for days as a result. After a month's vacation, they consistently skipped our house regardless of the calls we made. Eventually we just gave up and changed providers.

I used Robertson Sanitation in the Douglasville area for almost three and a half years. In that time, they missed my weekly collection of garbage at least once a quarter and sometimes more often. I'd call, and they would immediately send someone out to collect on the next day. They often did not empty the garbage container. When I finally got fed up and stopped the service, they told me they would let me know when to put the container out for collection. Instead, I got a threatening letter a month or so later, telling me they were going to charge me for the container unless I called and arranged for pick up. When I called, they couldn't give me a day, time period, or week when they could pick it up. I was just suppose to leave it out till they got around to it. After a lot of discussion, I finally got a week two or three day period when they would pick up the container, they didn't show up. I called again, and again they didn't show. It worked on the third attempt. This is the absolute worse service I have ever had from a garbage company. The others in Douglasville have been cheaper and much more responsive!

They do provide the garbage cans. For the most part they come on the specified day. They do sometimes come very late in the day or miss sections of our neighborhood. They do limit the number of lawn refuse bags you can put out.