Rick's Creative Home Improvement

One month and half ago Rick (Owner ) came to my rental property and added a retainer wall he was paid for the work. He also was supposed to do some additional work building out a porch and placing a roof over the porch. He was paid half of the money in advance ($3K) to do that work and told me he would start the job the next day. Since then, I have been trying to reach Rick, and he has not responded to my phone calls, voicemails, or text. I did, however, call him one day and must have accidentally answered the phone, and when he heard it was my voice, he immediately said he would call me back and that he had problems with his phone, the reason he hasn’t called back. This was two weeks ago, and I have not returned the call and texted him daily. He has done a lot of work in the past for me, and it seems strange that he would take me for my money and leave his tools at my rental property. Lessoned learn although you have a good business relationship with someone, they can still take you out for your money. My recommendations would be I wouldn’t recommend him.

They did what they promised and kept their schedule with me. They also kept their contact with me and they actually exceeded my expectations. They went beyond what they were supposed to do. They were very responsive and made sure to explain what they were going to do, how they were going to do, and then they went ahead and did it.

Rick provided the scope of the project to me via a contract. He would update me on the progress of the project in a timely manner. I paid for all the supplies, new tub, sink, faucets, plumbing.  He started on a Monday and finished up that Sunday. It was quite an involved project removing the old concrete set tile around the bath tub and walls of the bathroom. He installed a new faucet for the tub, vanity, shut offs for the vanity.  He installed new drywall and moldings around the door and window.

He was very good and I had no problems with him at all.  He came out and gave me an estimate after which he got his staff out and told me exactly what to do.  He left the work while he had someone else to check on the work.  He was great and I had no problems at all.  I would call back him to work for me anytime.  

After half of the work was performed and had been paid for in full, this contractor never returned to the property to complete the agreed upon work.  We tried to work with Mr. Murray for 2 months before we had to hire someone else to complete the work.  Do not use this contractor.

My overall experience with them was okay.  Everything was fine.

The water heater was still leaking the next day, he did additional repairs after calling someone for advice. I was very happy to see that he was not afraid to ask for assistance in a situation as deemed necessary. He does excellent work and I plan to use him again in the near future.

It was a straightforward job but the effort and attention to detail was exceptional! I have given his contact information to many friends and neighbors and will be calling on the company again myself.

Rick was FABULOUS and super professional. He arrived when he said he would, worked hard all day and was a pure pleasure to do business with. We'll be redoing the rest of the kitchen i the coming months and Rick will be our go-to-guy!

Great!

From start to finish I was pleased with his work, his professionalism and punctuality.