Northlake Pinestraw

for the price great job. $1000.00 less than my lawn care company quoted.

Excellent in all respects.

Not having a vehicle to pick up the 20 something bales of pine straw we required, this business is perfect. The price is very nice as well. We would probavly use them even if we had the means to pick up the pine straw.

Delivery was quick and easy. Price was very reasonable. Bales were not as tightly packed this year as they have been in years past. Would use them again.

Excellent service, called and got their voicemail that said they try to call back within an hour. They did, and I was able to schedule a delivery for the next day. They gave me a 3-hour window they would arrive in, and they came in the first hour of that window, unloaded quickly and cleaned up.

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I used Northlake Pinestraw back in June 2013. They delivered 30 bales as promised -- within the 2 hour window. The bales were stacked nicely. The pine straw was average quality, no better or worse than pine straw from a retail place. Delivered pine straw is definitely the way to go. I was going to place another order this past Monday, but got a recording that said that she would return the call within 2 hours. I really needed a delivery by the next day, so I placed an order with another company. As promised, she did call back within 2 hours, but was too late for an order. I need to plan better next time so that I can use them again. I like the fact that their pricing is clearly specified on their website. They only charge a $5 fuel surcharge.

Booked service against my better judgment, as I needed installment after working hours or on Saturday. Office manager assured me they could work within a lunchtime schedule. I reconfirmed this with the office twice and when the call came the day before to confirm service, the same office manager had no clue about my time slot for arriving – although discussed several times. I should have cancelled then. None the less, I took off work and waited 3 hours. I was told there was one delivery prior to mine, only 25 bales and was assured of arrival by 12:15. Driver finally called and stated he was 10 minutes out, but he had no idea I was on a schedule and had to leave. No one had communicated my scheduling concerns. I had a business meeting that day and had to leave, supposedly after the install. They show up just as I am about to drive off. I give brief instructions and hoped for the best. I came home and the work had been done, but I had the pleasure of going around my entire yard and uncovering all the plants, ground cover and new bulb growth that had been covered and deeply mulched. Frustrated, the owner took no responsibility and stated they arrived within the 3 hour window. Absolutely indifferent. Could have cared less if he lost the business.

After a horrible experience with another company (please see my other review), we had to finish the rest of the pinestraw in our yard. We were wary about trying someone else, but Northlake was very professional. They showed up on time, went over where I wanted pinestraw installed, and got right to work. They were done in about an hour and everything was all cleaned up! We wish we had gone with them first and will definitely use them again. They even fully recommended counting if that would make me feel more comfortable as that is the issue we had with the other company.

The driver came to delivery the pine straw and saw the driveway was very steep, so he said he could not drop off the pine straw. My husband requested that he park the truck in front of the house on the grass. He said it was a busy road and that the truck stuck out and made no effort to make it work. The road is a secondary road, not a high traffic road. We have had big trucks and vans out at the property to make deliveries before and NEVER have they complained or were unable to make it work. I have called another company to delivery pine straw and told them of the driveway issue and our experience with Northlake Pinestraw and not only did they say they would deliver, but they had a good laugh at the lack of effort to make such an easy delivery.

It is so nice to deal with a company that does a service, they agreed to do, for the amount they quoted, and friendly, as well! They showed up on time and did a great job! Will definitely use Northlake Pinestraw for years to come. Thanks for the great work.

The very best pinestraw company in the Atlanta area. Called for price on the weekend and they called me back within 1 hour. The prices, both by the bale and installed are fantastic. They came when they told me they would and they did a fantastic job. I know it's just pinestraw but when I deal with someone this professional and friendly and also has great prices, I gotta tell everyone. GREAT!!!!