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Nelson Exteriors
Acoustic Ceiling Tiles - Install, Exterior Surfaces - Powerwashing, Exterior Surfaces - Sandblasting,
About us
Family owned & operated. Nelson Exteriors has been painting houses for over 40 years so you can be confident that your project will benefit from our experience and knowledge. In addition to this, each crew has a supervisor assigned to it in order to ensure customer satisfaction and assist with any customer questions or concerns. At Nelson Exteriors, our work ethic is based on doing what we say we are going to do, and following the Golden Rule.- Scott Nelson, President.
Business highlights
48 years of experience
Services we offer
HardiePlank, Interior & Exterior Painting, Residential & Commercial - Siding Replacement, Roofing, Rotten Wood Repair, Vinyl Window Replacement & Pressure Washing
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.628 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 7% | ||
| 4% | ||
| 4% | ||
| 4% |
Showing 1-25 of 28 reviews
Don K.
Aug 2022
They positioned themselves as a very professional company - and being new to the area, after four bids I went with them. Long story - but let it be known they are not professional and do not stand behind their work. I know a lot of people are happy with them, so I was one of the unlucky ones. There were multiple issues and followed their orders to get independent inspections. After four were done, they were not accepted and wanted a special certified inspector. Pictures I have show gaps in caulking, wood that is not pieced together properly, loose siding boards, paid for two coats of paint and in a number of areas there was hardly any paint at all. There is so much more wrong with the job they did - but as they wrote me -'you paid your invoice so you must have been happy with the job we did'. Shows no concern for wanting to do things right and fix what may go wrong. Agree with one of the reviews below - their Forman was terrible and the crew they assigned to the job was equally as bad. Have many pictures to show what I am saying.
Michelle T.
Mar 2022
They did a good job!
Jeff F.
Apr 2020
Nelson was very professional and the quality of work performed is great. House looks new again.
Leslie S.
Mar 2020
After 45yrs owning different homes I’ve used several roofing company’s over the years. Nelson Exteriors finished the job in one day. Love my new roof. Quality and price were great. I highly recommend them.
Donna C.
Sep 2018
Nelson Exteriors was referred to me by a number of people on the NextDoor neighborhood site, and was already in their recommended section for satisfied customers. We have received many compliments on our house after they completely repaired, resided and painted the entire outside of our home. I obtained 4 estimates, and not only was Nelsons the least expensive, but they included several things the competition did not. Everyone was helpful, friendly and professional. The project manager came to the site every day, and talked to me numerous times while the house was being worked on to make sure we were all on the same page. I feel they went what I would consider "above and beyond" in their scope and duty. I would use them again without hesitation, and highly recommend them.
Response from Nelson Exteriors
"Thank you so very much for the great reviews! We greatly appreciate the time you took to let us know!"
Alan R.
Sep 2018
Terrific. Jason, our Project Manager kept us informed, was on site and kept job on schedule. Second time we’be used Nelson, recommend.
Response from Nelson Exteriors
"Thank you for the great review! We greatly appreciate your business!"
Kenneth L.
Jun 2018
Kudos to them for being so busy they don’t want/need more business . . . But very unprofessional.
Response from Nelson Exteriors
"We are sorry that you had a poor experience. We do our best to communicate with all of our potential customers that it is our busy time of year and that it might take a bit longer to return calls. We hope to hire more employees to keep up with the amount of work so that we can give our customers a better experience. We wish you all the best and hope that we can potentially work for you in the future."
Deanne G.
Oct 2017
I requested a quote for the entire interior of our home on 10/11 and 10/16 through the form on their website. On 10/17 I called and asked why I hadn't heard anything back from them. The response I received, because we are short crew members and aren't working out that far.... Seriously? So you don't even bother emailing me back to tell me that in a reasonable amount of time from the first email being sent. There was also no mention in the phone call of an apology for not returning my call. The guy acted as if this was to be expected!
Response from Nelson Exteriors
"[Member Name Removed], We are very sorry that you had such a poor experience. We did receive your web form and should have returned your call sooner. We had our wire for the internet cut from a semi doing a delivery the day that you initially requested an estimate. This lead to the entire office being behind. While we are currently short staffed and behind due to loss of internet, we should have called you sooner. We wish you all the best and hope to be able to service your area in the future."
Kellie D.
Sep 2017
The company was very red when I called. The workers showed up everyday and worked very hard. Overall great job!
Richard K.
May 2017
They were very professional, did excellent work and followed up to make sure everything was to my satisfaction. They were one of the best companies I've worked with and are definitely someone I would definitely recommend.
B K.
Jan 2017
They painted perfectly. It was a great job. That's why I called them back for the gutters because I knew they did good work. I was impressed with the project manager that not only came out and evaluated what needed to be done but he was also out here in the daytime to make sure that when they repainted the siding, the color matched. When it didn't match, he told them to stop. He went and got a better color match and had them do the job correctly. I really appreciated having that project manager monitor what was being done.
B K.
Jan 2017
We've used them twice. I've used them before and I'm very happy with their work and with the quality of their service. I liked their follow-up. They answer questions very thoroughly. They don't oversell. They listen to what you need to have done and they give you suggestions for what work they can do. As far as having the old gutters taken down, they arranged for subcontractors to come out and do the work. They had a project manager after the work was done and check on the work itself and that impressed me. Their responsiveness was excellent. I would definitely use them in the future.
Ethel H.
May 2016
unknown
Robert P.
Apr 2016
unknown
Stephen C.
Feb 2016
unknown
Sandra F.
Sep 2015
They were not getting an A. The estimator included some things that weren't done. I didn't read the contract that they e-mailed to me. I just assumed he knew things like replacing a board but it wasn't done. When I asked the painters about it, they said, "We would have to charge you this much extra because a carpenter would have to come out and do that." I was working into the assumption that that was a part of my contract. However, when he e-mailed me the copy, he didn't clear that. I didn't read the estimate which was my fault. I would never use them again. I think they were a little high.
Steve G.
Aug 2015
unknown
Response from Nelson Exteriors
"We are a small to mid-size company and pride ourselves in guaranteeing a return phone call to schedule an estimate within 24-48 hours. However, we do not always have the man power to come to your home within 24-48 hours. We wish you all the best with your project."
Sloane N.
May 2015
I felt that the supervisor of job employed by Nelson did not supervise properly. It is my opinion that one worker acted spiteful and drove nails into existing PVC where not needed and now unsightly. I felt Nelson reneged on initial painting contract.
Response from Nelson Exteriors
"We are sorry to hear how unhappy [Member Name Removed] is with our service. We find it unfortunate, as we were under the impression that we had completed the job as per our signed contract, and had met with our customer several times to ensure her satisfaction. We strive to maintain a high level of service with all of our clients, as we have for the last 38 years we have been in business. We wish [Member Name Removed] the best in her future endeavors."
Amanda M.
Jan 2015
Dave, Steve, Grace, and entire crew were terrific to deal with. Everything was clearly explained, pricing was fair (especially unexpected additional required work), and Angie's coupon accepted. Very helpful in many ways, much appreciated!
Donna R.
Jan 2015
Arrived every day at the time promised. Hard and very concientious workers. Great job done and good follow-up as well.
Donna R.
Dec 2014
From the estimate though the completed job, everyone I was in contact with was professional and conscientious. I felt the people who are part of Nelson painting truly cared about the job they did on my house. Very prompt and completed job as quoted in the time frame promised. I would definitely use them again.
Floyd P.
Nov 2014
Scott Nelson and project manager Ward Bearden did a fine job estimating and managing the job. The paint crew, managed by Sergio, did an excellent job painting the house with only a small punch list. All were a pleasure to work with no complaint about correcting the few errors?
Cameron S.
Sep 2014
unknown
Carl G.
Jun 2014
I am located in Lithonia, which is DeKalb, but was told this was outside the service area.
BARRIE G.
Nov 2013
Workers arrived and promptly began removing the old siding. They had a rolling dumpster that was emptied evey day. The siding removal revealed some rotted spots in the areas of each of the downspouts which were expertly repaired. The entire house was covered with a heavy plastic material which came in handy because we had a rainy day. The HardiePlank siding went on quickly and then the eaves and soffits were pressure washed; they even pressure washed my deck which wasn't in the contract. There were a couple of cold days; when it warmed up enough to paint they went to work and finished quickly. My mother currently occupies the house and reported that all the workers were pleasant and friendly. Ward, the project manager, called her every day with an update. We are both extremely pleased with the outcome and the attention to detail. Incidentaly, this wasn't our first experience with Nelson; they have worked on 3 homes for us with roofing, gutters, interior painting and repair of a dormer where a tree fell.
Licensing
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FAQ
Nelson Exteriors is currently rated 4.6 overall out of 5.
Nelson Exteriors accepts the following forms of payment: CreditCard
Yes, Nelson Exteriors offers free project estimates.
No, Nelson Exteriors does not offer eco-friendly accreditations.
No, Nelson Exteriors does not offer a senior discount.
No, Nelson Exteriors does not offer emergency services.
No, Nelson Exteriors does not offer warranties.