Mr. Roofer of Atlanta LLC.
About us
Mr. Roofer of Atlanta LLC was started in North Georgia by Brad Thomason. Brad is a lifetime resident of Georgia and has been in the roofing business for 22 years. As a licensed and insured contractor, we do all of our projects with excellence. Our goal at Mr. Roofer of Atlanta LLC is 100% satisfaction. With our professional and courteous staff, we will do everything in our power to make sure that the customer is 100% satisfied every step of the way. We are a full service roofing company. No job is too big or too small. We specialize in roofing, roof repairs, custom skylights, gutters, insulation, and so much more. In today's market, we pride ourselves with our aggressive pricing. Other location: 950 East Mains T 211 Cartersville GA 30120
Business highlights
Services we offer
All types of Roof Repairs, Decks, Flat Roofs, Gutters (installation and cleaning), Insulation, Metal Roofs, New Roofs, Reroofing, Room Additions, Siding and Wood Replacement, Skylights, and much more!
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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88% | ||
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4% | ||
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4% |
My husband and I bought our house in October 2013. Being first-time homeowners, we had no idea that the gutters installed on the house at that time were shoddy, DIY gutters, with ill-placed gutter screens. Soon after, we realized there was a huge problem, as the basement kept filling up with 3-4 inches of water every time it rained (this lovely summer rain never seems to let up!). Furthermore, when we looked out the windows, we could see that water was literally pouring over the sides of the gutters, as well as behind the gutters? they were doing absolutely nothing to catch and direct water to the downspouts. The water was running down the side of the house and pooling around the foundation and then finding its way to the basement. We were shop-vaccing the basement every week to keep the mildew at bay! In addition to all of this, several pieces of the fascia boards and soffits were severely warped/rotted from all the water damage. Horrible. So in late May 2014, I decided to use the Angie?s List Snapfix app to take photos of our gutters and see if the Angie?s List concierge could help us find a reputable roofing company to replace the gutters and fix the damaged fascia and soffits. I asked Angie?s List to set me up with 3 different contractors/estimates. Of course I was also doing my own research on the side for each roofing company at the same time. I?m super thorough and had been researching/reading reviews for different roofing companies for several months before we had the money to move forward with repairs.
Angie?s List set us up with our first estimate from Mr. Roofer Atlanta. I checked out their website and was really pleased with what I found ? pictures of all the employees, a gallery of photos of completed work, as well as rave reviews from previous clients. I was also happy to see that they are licensed and insured. Brad Thomason, the owner, called me promptly to set up an appointment at our house to assess our gutter situation. He was punctual, professional, and thorough when he arrived for our appointment. We discussed our options for repair and after he took the necessary measurements, he said he would work up an estimate and email it to us, which he did within 24 hours. The estimate listed all work to be completed, the materials to be used, orders to haul away all debris and leave our property clean, as well as a 1 year labor warranty. I think it?s important that this level of detail is included in the written estimate, because once you sign the estimate, its pretty much a contract for the work to be done. My husband and I were sold on Mr. Roofer after we met with Brad, but we wanted to make sure we were being thorough and so decided to let Angie?s List set us up with two more contractors, just so we could have a point of comparison. This was a HUGE waste of time ? I?m not going to spend too much time detailing our interactions with the other two companies. I couldn?t get one company to call me back for almost a week, and the estimate was in the format of a 3-line paragraph. No description of labor, materials, or warranty. I had the worst time getting in touch with the other company and it took almost 2 weeks and many back and forth phone calls and ?forgotten? email attempts for me to realize that there was no way I was going to do business with a company who wouldn?t even call me back (I don?t even know how these other companies have A and B ratings on Angie?s List!).
I write all of this to illustrate that prompt communication, professionalism and thoroughness are CRUCIAL when you are preparing to spend thousands of dollars with a company for home repairs, and HANDS DOWN, Mr. Roofer was clearly the winner in each of these categories! We hadn?t even hired them yet to do the work! Finally, in August, we had our funds ready and called Mr. Roofer to set up a time to begin work. Brad called me back on a Saturday, and he remembered my name, what my house looks like, and even the details of our job, which was impressive since it was over 2 months since our initial contact. We signed the estimate and sent our 50% deposit. After some coordinating, they were able to schedule the work within a week of receiving our deposit. Brad called to let me know that Bert would be performing our work, and that he had known and worked with Bert for 14 years. On the scheduled day, Bert and his associate showed up and immediately started work. Bert was very professional, friendly, and even took the time to answer all of my annoying questions throughout the day. At one point, I was inside my house and could hear Bert outside telling his associate to make sure the gutter was ?perfect.? That made me smile! Once the gutters were up and the rotten wood was replaced, my husband and I went outside to inspect everything. The gutters looked AMAZING. We had selected a dark bronze color and it perfectly matched the trim and color of our house! The rotten wood had also been replaced ? this was not an easy task, as only certain pieces needed to be replaced, so they had to cut into these areas and insert new wood. It looked seamless. And they had already picked up all the trash and old gutters and loaded it, so our property was clean. Brad called the next day to follow-up and ask how everything went. He also said he would be coming out to do a post-installation inspection, which again, just illustrates this company?s professionalism.
The real test came a few days later when it POURED, and my husband and I rushed outside with our umbrellas to see how the gutters were working. No spill-over! And it has rained at least 5 times since the installation, and THE BASEMENT IS BONE DRY! YAY!
The whole process with Brad and his team from Mr. Roofer, from start to finish, was seamless and extremely pleasant, and I will have no problems recommending this company to my neighbors and friends. The professionalism and care they showed us and our home makes this company truly an A+++ contractor. Thank you Mr. Roofer! :]
"Thank you so much for the kind words...we work really hard to satisfy every customer...we will be here for you and your family at anytime you need us...very refreshing to know their are kind people like you..thanks again for taking the time to review our business....sincerely, owner of Mr roofer of atlanta!"
Between August 21 to August 29, 2014, I had six licensed roofing contractors come to inspect the work performed by Mr. Roofer. All six companies agreed that the roofing job was sloppy and unprofessional, and there are significant problems with the installation. The consensus is that it needs to be redone. One said I should call the local news station that reports on fraud, scams and rip offs; others suggested I take legal action against Mr. Roofer. Here is what they found:
1. Mr. Roofer did not perform specific parts of the work listed in the contract:
- a. The contract says, "Install ice and water shield leak barrier in all valleys, around chimney, pipe boots, skylights, along walls." However, no leak barrier was installed along any of the walls or around any pipe boots or in any valleys.
- b. Old shingles and old felt were not removed in many areas, just covered with new shingles.
- c. The contract specifies, ?Metal step flashing? to be installed along walls. However, only 1 out of 6 walls has metal step flashing.
- d. Item 22 on the contract states that damaged wood on the roof deck will be replaced. However, as observed from the attic, there remain boards that are completely broken, rotten, or missing that were not replaced. From these areas, the old felt can be seen under the shingles.
2. Mr. Roofer was supposed to use TigerPaw underlayment but did not. There is no Tiger Paw anywhere on the roof.
3. There are holes in the roof where I can see light shining thru to the attic. On the roof, there are
shingles with open holes and high nails. These already leak when it rains.
4. The ridge vent was not properly installed as per manufacturer instructions and is inappropriate for venting my particular house. GAF application instructions state, "for ridge vent to work properly, it must be the only exhaust vent for the vented attic space. Do not use with gable end louvered vents." My house has three large gable end louvered vents. Mr. Roofer did not cut the hole for the ridge vent to the correct size. GAF instructions state a 1 and 5/8 inch opening should be cut on each side of the ridge board, for the entire length of the ridge, less 6 inches from the end walls or 12 inches from intersecting walls. However, Along much of my roof ridge, (at least 12 feet) there was no hole cut at all! Along about one-third of the
ridge (at least 20 feet), the hole is not centered, it is only on one side of the ridge board and is far too narrow.
5. Workmanship along the walls was reckless and unprofessional. The roofer damaged the siding along the intersection of the roof and five walls, leaving me with unsightly holes and opening up my roof to weather and animals. What is worse is Mr. Roofer never warned me or asked for consent to rip up my siding before or during installation. To the contrary, the salesman said I would not need to immediately replace any siding if I got a new roof. Furthermore, they never mentioned the damage after it was done. It was not visible from the ground, and they assumed nobody would be getting up on the roof to check their work. After I complained that the damaged siding needed to be replaced, Albert Garcia from Mr. Roofer agreed to do the repairs if I paid the remaining balance less $200. I paid, but the work was never done.
6. Mr. Roofer, without my consent, also damaged another part of my home. While nobody was home, they removed and stole part of my wooden fence to deceptively use as roof decking. Instead of using proper, one inch thick replacement boards to cover the hole left by the old power vent, they used 5/8th inch thick pickets, which were ripped off of my fence. The contract specifies replacement boards as 1xs. In addition, the shingles manufacturer specifies that roof deck boards should be 1 inch thick, placed no more than 1/8 inch apart, but Mr. Roofer left gaps inches wide.
About the companies that inspected the roof:
Platinum Preferred Contractor for OwensCorning, (highest rating; 1% of industry)
In business for 13 years
GAF Master Elite Certification (highest rating, top 3% of contractors)
CertainTeed Select Shingle Master (highest rating)
In business for 50 years; Over 8000 references
GAF Master Elite Certification (highest rating, top 3%)
Angie's List Superior Service Award
In business for 30 years
EBSCO Best Pick Roofer
CertainTeed;Select Shingle Master (highest rating)
In business for 28 years
CertainTeed Shingle Quality Specialist
GAF Certified Weather Stopper Contractor.
"This review is false, and untrue. This was written by someone trying to sabotage our company...we are taking legal action against all who are involved....Please take a look at all our other A+ reviews...we take pride in our work,and our outstanding service..."
"Thank you so much Miss [member name removed],we really enjoyed working for you! Your roof looks awesome! The dog house was just an added bonus for such kind people! :)"
The pittmans
"Thank you for the kind review! It was a pleasure working for you and your husband! :)"
"Thank you so much for the kind review! It was a pleasure working for your family! :)"
"Thanks for taking the time to review us! You and your husband are such kind people, we really enjoyed working for you! :)"
"Thank you for taking the time to review our company! We look forward to serving you in the future! :)"
and all of them kept telling me that I need major repairs done. It was Mr.
Roofer who told me otherwise. I believed them and hired their services. It?s
been over a month since and I haven?t had any problems with my roof again.
Licensing
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