Moda Floors & Interiors

I have always love the quality of the products and installation. Back in 2014, I gave them a D on a review but decided to give them a second chance this year when I wanted to update our kitchen and powder room. The products and installation are still excellent!! The service has improved greatly and I am very glad that I went back. I work with Theresa Minkoff and had an exceptional experience with her. She is a great designer and really provided some valuable information and feedback that created a better end result. As with any home improvement, there were bumps along the way but Lisa F. in the office was very professional and handled everything calmly. Shortly after our remodel, we put our home on the market and our agent was very impressed with the tile backsplash and marble floor that MODA installed. When we look to doing some remodeling/updates to our new home, my 1st call will be to MODA.

It went well.  There was a little miscommunication when another salesperson had to help me vs the one I was originally working with and not all information was communicated back.  A little re-work in picking tile had to happen, but they were nice about it.

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Moda was great through the sales process but once we signed on the bottom line they started treating us as if we were the enemy.  The company went well over the deadlines that they had agreed to ( took 45 days longer) for the install and every time we talked to the sales rep about it he would blame someone else for the issue.  After the install was done we informed the owner that we were not happy and so he called me multiple times and left messages.  I thought that he was really being persistent and cared about the customer.  But when i finally did speak with Dean all he cared about was defending his company and did not care if we were happy or not.  He gave me the same excuses that the sales rep had and he does not know the meaning of customer service.  Unfortunately this is the short version of alot of pain and headache that went with hiring Moda for our floors.  We payed alot of money for the flooring and expected much more than we got from this company.  Unless you like babysitting people after you pay them tens of  thousands of dollars I would not recommend using Moda.

All went well with no issues.

Moda was very easy to work with.  They came to  our house with the samples we discussed.  We made our selection, they returned on the date scheduled, and installed the flooring.  They were fast, responsive, and easy to work with.

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The team of designers, office personnel, and installers worked together so well to provide us with the information we needed on quality of materials, cost, and installation details.  Samples of materials were provided for us, and an in-home evaluation was done prior to the scheduling of the installation.  The installers were skilled and efficient, and they were meticulous in removing and replacing our furniture and in leaving the outdoor and indoor areas neat and clean.  We love our new floors and look forward to working with Moda again soon to replace the carpet on two sets of stairs and in our basement family room.

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We bought two Graber window treatments from the Chattahoochee location. They helped us pick the best colors for our rooms, suggested the appropriate sizes, and even offered to help measure the windows at no charge. Great customer service and product knowledge!

Everything went very well. From selections to installation, the Moda team was reliable and knowledgeable. They had many options to choose from and we've gotten countless compliments on our floors. I have to say, the hardwoods are one of my favorite features in our new house. I'd highly recommend them and will return to them for future projects.

I had an excellent experience with Moda Floors.  The installers showed up on time, were very professional and took extreme care with my furniture.  I was amazed how efficiently the crew worked to get the job done.  I love the Shaw carpet.  The sales people at the Brookhaven location spent a lot of time with me to make sure I was selecting the right carpet for my home.  I have more rooms that I need to replace the carpet and will definitely return to Moda Floors.  It was a great experience!!!

Day of installation, crew showed up within the appointment window (which is hard to do with Atlanta Traffic) and set about taking up old carpet and padding.  C and his crew went right to work, and after the dog settled down, it all went smoothly.  Our stair case was a little trickier than most and they handled it well and tucked all ends in fabulously and looks great.  Vacuumed up, re-set the furniture and left.  We went with the premium cushy padding and don't regret it.  D was right, it was worth the extra $ for this.

We needed a company to remove the hand rail, posts and balusters.  MODA, Jessica, recommended Southern Staircase.  We asked if they would coordinate with them also, Jessica stated that they could but it would be a charge.  She recommended that we hire Southern Staircase but that she would work them and make sure things went smoothly.

The coordinating with Southern Staircase did not go smoothly.  Their sales person Woody, only communicated with Jessica, which at the time seemed fine since she said that she would coordinate.   The issue was that I could not get the final time for removal or a date and time for re-installation of the stair parts.  Jessica said that things would be fine and that she trusted Woody.

The removal did not go as planned and eventually MODA's owner Dean got involved.   He kept mentioning that they do not work as contractors, this was odd since Jessica offered this option but we did not bring this up since we wanted the focus to be on the job.

Working with Dean we were able to get a commitment from Southern Staircase and work moved forward.   At the meeting with MODA, we explained that we were painting the posts the 72 hours after the last coat on the stairs.  The 72 hour time frame was provided by MODA.  

To protect the stained treads that MODA did, our painters used the blue tape.  When they removed the tape, the tape took off some of the stain.  As a customer, I thought it odd that you could not use the tape and contacted MODA.  Dean stated that it was our fault, our painter, and that they should have know better.  Also he mentioned an 8-10 day cure period, we asked about this but he never responded to our email.  He did offer a 1 time touch up, as of today we are waiting for this appointment.

2 days after our initial request for a touch up, I followed up with Dean and Jessica.   I got an email from Jessica saying

 "Subject: FW: Finish information/ touch up appointment















Date: Tue, 2 Dec 2014 16:02:33 +0000

Omg he won?t stop?

Jessica Kreunen

I did get an email later that she sent it to me by mistake and was writing to her marketing department.

Final thoughts, do not recommend other companies if you do not stand behind them, work on basic customer service skills, provide better information about staining treads so that we know how to paint without using tape.

I worked for Macys for over 15 years, my last position was Regional Director of Customer Service.  I was always told that it is not how you treat your happy customers but how you resolve/satisfy your unhappy ones.

Our floors are beautiful and the MODA installers were wonderful, it is just sad that I will not go there again because I cannot trust their recommendations and trustworthiness. 

My next project for 2 bathrooms and kitchen, will go elsewhere.

There are 2 bright spots: excellent installers and Rebecca in the scheduling department.

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Did an in person quote and performed the work exactly as stated.  No issues.

Removed existing tile floor and existing shower.  Bathroom approximately 12 by 14 feet.  New shower with sawn stone floor installed.  Additionally we added 3 niches in the shower walls.   Two for shower chemicals and one near the floor as a foot rest for shaving.  People arrived at the scheduled time.  The covered our floors and the carpeted stairs (bath in question is on second floor).  At the end of each work day the cleaned up, neatly stacked equipment, etc.  Crew chief told us when they were leaving at the end of the day and for lunch.  We were asked by the crew chief to sign off on critical details such as niches, where cut/partial tiles would be located, etc.  MODA dealt able with an unexpected situation caused by a plumber installing a shower drain not the method MODA instructed and I would have expected.  In short these people not only offer good design advice, they deliver a professional construction process.

Our contact person was Theresa, but I expect any person at MODA would be equally qualified.