LOWE'S

The WHOLE project was a headache. I had to ask them to clean up the demolition trash from my backyard. They messed up the scheduled delivery date. When I called to get things straight I was put on hold for OVER AN HOUR! They didn’t ask me what angle I wanted the floor tile to be on. I had to wait over a month for them to pick up the old fridge. I had to wait months to bring the last few shelves and light bulbs... but that was all small potatoes. Now I am having a HUGE problem with my kitchen and Lowe's! I went to use the microwave and the electricity in the downstairs cuts off. A master electrician said that the work wasn't done up to code! Lowe's installed a new outlet for the new microwave and code dictates that new outlets have new circuits. Not only that, but microwaves should have their own dedicated circuit. Lowe's tied my new outlet into old wiring and thus my new microwave is on the same old existing circuit as my living room, dining room, ect.... There isn’t even a metal box around the outlet inside the wall. That is DANGEROUS and a VIOLATION of code, which is ILLEGAL. Due to Lowe's inability to supervise the work done by their general contractors and ensure compliancy with county and national code ordinances, my son's lives, and my life, have been endangered. In addition both my independent master electrician and DeKalb County (both departments, Permits and Inspections as well as Code Enforcement) have told me that the work was supposed to have been permitted beforehand and inspected after, which it never was. Any work over $3000, especially electrical, has to be permitted and inspected and it's the responsibility of the general contractor. When I bring this up to the general contractor, Paul Davis, used by Lowes, his response was, "No we did not permit it I don't believe. I don't think we charged you to pull a permit." It wasn't optional. Dekalb County requires it and it says in the contact that's Lowe's and the general contractor are responsible for all required permits and inspections. He was rude and unaware of county permitting, inspections, and code requirements so I ceased communicating with him and contacted Lowe's. A representative of Lowe's, said in her last response to me that she spoke with the general contractor and he said "he had spoken with the chief inspector...", "no permit needed for the entire job...", "permit only needed for electric box which could be installed without a permit...". Those are lies, 1st of all. Either he is lying to her or she is lying to me. I have spoken with DeKalb County and I have even sent her the code ordinances that show the work was supposed to have been permitted. So that is a lie. 2ndly, why is Lowe's relying on what the general contractor says anyway?! Lowe's should know the laws, code ordinances, and regulations for THEMSELVES for each county they choose to do business in. Saying they didn't know or didn't understand because their contractor said something different is not an excuse. 3rd, it says in the contract that Lowe's will hold the contractors responsible for all inspections and permits required. How can they be held responsible if Lowe's doesn't know what it is that's required? Now, I have to pay another electrician to fix what I already paid to have done correctly. I can't trust Lowes to fix it. They didn't do it right the 1st time. But so far they are refusing to reimburse me what I paid them to do the work originally claiming it didn't need to be permitted or inspected and it was done to code. That's a lie! They asked me to prove that a permit and inspection was required and I did. Then after admitting to needing a permit, the rep quickly recanted. I ceased talking with her and tried to go up the chain of command to the CEO. I was contacted by Lowe's executive support. I thought I was getting somewhere finally until he called me back and said "Lowe's has found that the electrical issues were cause by an electric heater plugged up..." I never had an electric heater plugged up in my house in October! I don't have 1 plugged up now! Who EVER said anything about an electric heater?!?! They were lying and now they have started making stuff up! This has been going on since October. I still can’t plug my microwave, or anything, into that outlet. I worry about the outlet sparking and causing a fire. Meanwhile they are dragging their feet and toying with me! I have always been a loyal customer of Lowe’s since I bought my house in ‘05. This is my 5th major project in my 1st house. I have 10 more planned for this house alone. I will NEVER use Lowe’s again. If you value customer service, customer appreciation, and living in a safe house, I suggest you never use them either!

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The service was great as far as how the work was completed but lack of communication is why I scored them a B. I had to keep calling to get an update as I was told I would be informed but never was. It took almost a week and half to get my install done when it was suppose to be done sooner.

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I do a lot of business with them. I bought this foreclosure house, and I am doing a lot of work in it. I use them once or twice a week.

It is easy to find someone to help answer any questions that you may have. The staff is helpful and polite.

It was good. I would use it again.

I am satisfied with their services and I will continue to go to Lowe's.

Lowes's contractor Mike Cross charged a total of 1368.17 for installation of a water heater that under contract with Lowes was to cost 816 and be done same day. The repairs were done a day late and at tremendous additional cost. Additionally they left 6 gallons of water in the basement, set the temperature so high it scalded my child, welded a 2 foot copper pipe every 3 inches, and made a foot wide hole in my wall on the way down the stairs but didn't tell me about it or offer repair. Lowes has NOT made rapid attempt to make good on this fiasco and has defended this fraudulent contractor.

I bought the hot water heater in June, Lowe's came out to install it, unfortunately, the shut off valve in the house was not working. The tech tried to turn the water off at the street, but I needed the city to come out and install a new shut off valve. It took the city of Atlanta, 6 months to complete this request. Meanwhile Lowe's phoned me every 2-3 weeks to let me know they were ready as soon as I was. In December when the shut off valve was finally installed, I called Lowe's and they had someone there the next day to install the water heater.

They showed up on time and the clean up was good. Their customer service department called us a couple of days after the work was completed to ask us if the job was done to our satisfaction and we gave them a good report.

I ordered the wood flooring through Lowe's. After receiving it, their installers from Value Floors came out. They said the wood was defective and they couldn't lay it. They repacked it and I called Lowe's. Lowe's would not put in a new order until they picked the defective wood up. All this took way too much time. The project manager at Lowe's didn't seem to know what he was doing. It was finally installed by Value Floor's who did a great job. I would never go through Lowe's again.

I am very pleased with the service I received from Lowes. The sales representative was very attentive to my questions, and was eager to help me with this purchase. When they delivered it to my house they were there exactly when I was told to expect them.

Lowe's has a superb service and I love the fact that the delivery fee is a flat fee, no matter how much is delivered. The man was courteous making sure to get the bags as close to the gate as possible so they would be handy. He was super nice, was very clean cut, and truly concerned to place the bags right where they would be the easiest to get to.

Lowe's did a very good job. They were a little expensive, but I think that if you are going to deal with Lowe's, you should expect the price to be a little higher. I really did not have time to search around for someone else anyways. Everyone involved with the work was good. They were even very thorough with the follow up. They called afterwards and checked up to make sure everything was okay.

They did an excellent job. They were polite, courteous and on time. The only problem I did have was that it took them a long time to get our cabinets done. It actually took a little over a month to get the cabinets installed.