Highland Park Painting LLC
About us
Serving metro Atlanta north of I-20. Rated A+ by the Better Business Bureau of Metro Atlanta. Rated Five Stars by Home Services Review. In business since 1995.
Business highlights
30 years of experience
Services we offer
Interior & exterior painting, deck work, pressure washing, wallpaper removal, wood replacement.
Amenities
Free Estimates
Yes
Reviews
4.569 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 74% | ||
| 17% | ||
| 1% | ||
| 3% | ||
| 4% |
Showing 1-25 of 69 reviews
BURT B.
Aug 2017
way ahead of expected schedule and did an excellent job
Rochelle R.
Jul 2017
Highland Park Painting LLC was very professional, punctual
Joan N.
Mar 2017
Great quality. Pressure washed outside before painting. Inside was meticulous. We have an area with 20 foot ceiling that was done.
FRED L.
Oct 2016
........
Rochelle R.
Jul 2016
unknown
Shelley S.
Jun 2016
unknown
Harriet C.
Apr 2016
unknown
Joan N.
Jan 2016
unknown
Helene R.
Dec 2015
unknown
Dennis Z.
Nov 2015
unknown
Carol W.
Nov 2015
Madelyn came out on a Thursday afternoon and cleaned and washed the surfaces to be painted. Came back on Friday and applied several coats until she was happy with the results. Couldn't be better
Paige P.
Oct 2015
Quality work, punctual, precise in repairs made. Good follow up. Cleaned up very well afterwards
Kathy D.
Oct 2015
The experience we have had with Highland Park Painting and the crew they sent to our residence has been the most stressful experience I have ever had with any type of contractor.
Issues we had with this job are:
1. Foreman was practically never on the job, so crew had no supervision or direction.
2. Workers were about to use wood as trim replacement. When I told them supposed to be PVC, they seemed shocked.
3. We specifically asked if our windows were going to be cleaned better after first day of a 2.5 hour pressure wash. We were told they would be hand cleaned. The day they started to paint windows, we noticed workers were painting OVER the dirt. on the windows.
4. Windows were not properly covered before they sprayed the siding. Practically every window on our house has overspray from the siding paint. Our siding color is a tan color so now our windows all look dirty. Several painters we have had out to the house since have stated that is might be impossible to remove the paint.
5. Crew was painting the wrong color on parts of the exterior.
6. There are many more issues we have had, but the BIGGEST issue of all has to do with damage done to our NEW roof.
We told the painters repeatedly to make sure they were careful as the roof was brand new. Unfortunately, we now have VERY notiiceable WHITE paint on our new shingles. The painters also damaged several of the shingles where they placed their ladder on our roof.
The owner of Highland Park Painting believes that the usual and customary remediation for the paint on our shingles is to paint over the shingles with a color that matches our shingle color.
We firmly disagree with the course of action. Our shingles were in NEW condition when they started this job with NO paint on them and we expect our shingles to be put back in that condition. New with NO paint. At this point, based on a recent letter from Highland Park Painting, they only wish to pursue putting paint on my shingles.
We very much need this matter resolved and our damaged shingles to be replaced. This is our home and it a large investment and expect for it to be treated as such. I can't imagine any homeowner that would accept "painting over paint" as an acceptable course of action for NEW shingles.
Issues we had with this job are:
1. Foreman was practically never on the job, so crew had no supervision or direction.
2. Workers were about to use wood as trim replacement. When I told them supposed to be PVC, they seemed shocked.
3. We specifically asked if our windows were going to be cleaned better after first day of a 2.5 hour pressure wash. We were told they would be hand cleaned. The day they started to paint windows, we noticed workers were painting OVER the dirt. on the windows.
4. Windows were not properly covered before they sprayed the siding. Practically every window on our house has overspray from the siding paint. Our siding color is a tan color so now our windows all look dirty. Several painters we have had out to the house since have stated that is might be impossible to remove the paint.
5. Crew was painting the wrong color on parts of the exterior.
6. There are many more issues we have had, but the BIGGEST issue of all has to do with damage done to our NEW roof.
We told the painters repeatedly to make sure they were careful as the roof was brand new. Unfortunately, we now have VERY notiiceable WHITE paint on our new shingles. The painters also damaged several of the shingles where they placed their ladder on our roof.
The owner of Highland Park Painting believes that the usual and customary remediation for the paint on our shingles is to paint over the shingles with a color that matches our shingle color.
We firmly disagree with the course of action. Our shingles were in NEW condition when they started this job with NO paint on them and we expect our shingles to be put back in that condition. New with NO paint. At this point, based on a recent letter from Highland Park Painting, they only wish to pursue putting paint on my shingles.
We very much need this matter resolved and our damaged shingles to be replaced. This is our home and it a large investment and expect for it to be treated as such. I can't imagine any homeowner that would accept "painting over paint" as an acceptable course of action for NEW shingles.
Response from Highland Park Painting LLC
"The experience we have had with Ms. [Member Name Removed] has been the most stressful experience we have ever had with any customer. After months of trying to satisfy her and after both our manager and job foreman threatened to quit if required to continue with her, we gave up and received only pennies on the dollar for our work. In addition, we note that her comments above apparently came before before we spent thousands of dollars to replace roof shingles due to a few tiny paint drips not visible from the ground. She declined to let us touch up with roof colored paint so in a desperate effort to satisfy this customer we spent thousands on her roof."
Homeowner
May 2015
unknown
Rochelle R.
Apr 2015
unknown
HENRY C.
Apr 2015
unknown
Response from Highland Park Painting LLC
"No record of work for Mr [member name removed] on or before 2000 in previous location. But Highland Park Painting did paint his exterior in his current location in October 2003. After work was completed, with memory fresh, Mr. [member name removed] rated (by mail in survey) our work "Great", 5 on a 1-5 scale. We regret he has found another great painter but wish him well and appreciate his business."
Clarence T.
Feb 2015
unknown
Lala L.
Sep 2014
unknown
Dennis Z.
Jul 2014
unknown
Rochelle R.
Jun 2014
.
Ernest L.
Mar 2014
They have painted the interior and exterior of our home. Very good work and one of the few companies we have used that did not have to come back to correct work.
Joyce H.
Mar 2014
This was so long ago I can't remember. I do remember they were very good but very pricey and that is why I couldn't use them again.
SUSAN G.
Mar 2014
Did wonderful job.
Harriet C.
Mar 2014
The work is done well and in a timely manner. It is time for my house to painted again and I will certainly call them.
Katherine P.
Feb 2014
I've dealt with Highland Park for years and they have always quoted a fair price for excellent work that holds up. Very professional in their dealings. I will definitely use them again in the future. Katherine Palmer
Licensing
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FAQ
Highland Park Painting LLC is currently rated 4.5 overall out of 5.
Yes, Highland Park Painting LLC offers free project estimates.
No, Highland Park Painting LLC does not offer eco-friendly accreditations.
No, Highland Park Painting LLC does not offer a senior discount.
No, Highland Park Painting LLC does not offer emergency services.
No, Highland Park Painting LLC does not offer warranties.