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"**DO NOT USE THIS COMPANY** WM Floors and I signed a contract to finish the floor and stairs project on Feb 28. Wm Floors broke that contract and it is far from being complete. I wanted to replace the master bedroom carpet and place rubber tiles in the garage. He agreed to help me with that as well, so we agreed that He will make the floor and staircase corrections as well as do the room carpet plus the garage on the week of March 21. I was "scheduled" for that week. Week of March 21 was the latest I was willing to accept the finalization of the project. Since then he has canceled on me 5 times. I no longer want WM Floors to do anything in my house. They are better with floors, but they have no idea about staircases. The staircase is a complete disaster. I was very understanding with them so, I gave them until the week for March 21. I needed to have it done by then because that week I had family coming to stay over from out of town. They came, it was super uncomfortable with all this mess. MOST importantly, the staircase is a dangerous/hazardous the steps are steep, tilted, uneven. Stairs are at didn’t heights. Most of the stairs are like this. Someone can trip, slip and fall down the stairs. There is a dangerous wood piece on the top floor on the edge going down the stairs. My mom tripped over it and almost fell down the stairs. She is 62 years old. My aunt with physical disabilities has to use the stairs to get to her room. The top stair below this piece is tilted down (steep) This adds more complexity to this section because anyone can slip on this steep step. With everything being uneven, wrong measurements, and wrong cuts, the posts are uneven and not secure. Many posts wobble back and forward. it will eventually break as we use the stairs and hold on the hand bars. I need the staircase to be fixed completely to prevent any severe injuries or worse. In conclusion, there are too many issues with the project. Everyone who has come to see the project have said they would need to start from scratch. It is very disappointing and frustrating for me because I needed this done by the end of Feb and we are approaching may 2022. Below are videos and documents detailing the issues. Video 1: Contractor Inspection: [*** Link removed ***] Video 2: Details of all the floor/staircase issues: [*** Link removed ***] PowerPoint Deck of issues: [*** Link removed ***] Timeline of events: [*** Link removed ***]"

"It went VERY WELL! The contractor assisted me navigate through the process with my insurance company and the inspection. Workers showed up early and completed a professional job in 1 day and the work was inspected afterwards to make sure that I was completely satisfied . This is a ***** 5 STAR company if you are looking for excellence service and quality workmanship!!!"

"Terrible! Got caught in the middle of the owner and the project Mgr who quit midway and with most of our deposit. Work began Oct. 2020 and promised completion before Thanksgiving. By the end of Nov. work stopped and was never completed. Owner tried to accommodate a few outstanding items but claimed to have no money to complete because the project manager had 90% of the deposit. We, unfortunately, paid a 50% deposit of which about 1/4 was used. To top it off, inspection uncovered work not to code which we had to pay out of pocket to correct (all the electrical had to be redone and replaced - very expensive error). We ended up reporting them to the State’s Attorney Office which did pursue an investigation. It was an expensive misfortune. The owner would not file suit against the project manager who retained our funds and never completed the work. We signed a contract with them under 1 company name and within 2 months the owner changed the name. Red flags everywhere but went against reason because they were recommended by a family member. Despite any good reviews here, I warn anyone in hiring any company associated with the owner (Amelick Njie) and former project manager and crew (Joseph and Angel Espinosa). It is too much to tell here, but it was the worse experience we’ve ever had. How it’s pictured is how it was left. There’s also a ceiling fan they installed on the front porch that fell out the ceiling. The crew broke personal decor items on the porch that were never paid for in addition to installing a screen door incorrectly that had to be redone. A lot of incompetence in addition to fraudulent practices added to our financial losses and we’re still recovering financially, mentally, and emotionally. DO NOT HIRE!!!!!!!"