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I have been paying the "equipment protection" plan from Geek Squad  since I have first purchased a cell phone for my son in 2012. We have used it a few times and it worked well. My son upgraded his phone this last March and decided to continue with the protection plan ( monthly fee of $ 9.99) but after taking his phone to Geek Squad  for repair due to a damage made in its glass, he found that a deductible of close to $150 was required to get the phone fixed. I called Geek Squad  today and was informed that the policy has changed and that information could be found in their home page. From my end, I decided not to pay the deductible (and keep the cell phone as is) and cancelled the protection plan but wonder how many other consumers may still be contributing to find out later, when a repair is needed, that a deductible is required on the top of all that have already been contributed over the years.

After having a home office designed, I had disconnected all my "wires" and needed someone to help me get them all reconnected correctly to make my computers and peripherals tie together again.  Helped me a bunch.

At first all seemed to work as expected.  After three weeks, however, the printer no longer works.  Work is only covered for ten days.  The company has been unresponsive.  They want to charge another $149.00 to come out and do the same work they did before with no assurance that it will work for more than ten days again.

I liked everything about their services.  I will continue to use them in the future. 

They were very helpful and very professional. It took about 20-30 minutes over the phone to fix the problem. The $20 charge is actually good for a year, so I can call them again for a problem in the future and they will help me out at no extra charge.

This company does not want to honor its warranty. Their customer service personnel are worthless. No one gives you a name or badge number. No one takes responsibility for anything. DO NOT do business with this company!

They were phenomenal. It cost me quite a bit of money, but they were really excellent. It took them about a week to come around. This was rather unfortunate but he arrived on time. He was very polite and knowledgeable. My computer is working great!

I was pretty impressed with the Geek's. I mean, they could have told me a ton of stuff was wrong with my son's computer and I probably would not have known the difference because I try and avoid those machines when I can. Instead, they were honest and they even managed to recover the assignments he thought he had lost forever. I thought that was great. I would definitely use them again. I also was pretty happy that it only took them a day to do the work; I know they get busy over there and are pretty popular.

The Geek Squad was good to me and I would use them again. They got my computer back on its feet and I had no complaints. I thought they were great all the way from the pricing to the work they did. They would get all A's from me.

Geek Squad arrived on time and the guy knew what he was doing. He was very reliable and kept his word about the price and what he would do. It only took him a couple of hours to finish and my computer works great now. They have fantastic customer service.