Fitness Equipment Express

Only after they removed the old cable (to make sure the replacement was the exact match) did we all learn the equipment manufacturer recently filed bankruptcy and replacement cables were no longer available. Mike searched all over the country to find a cable, and finding none, searched and tried several places to make a custom cable. He invested a great amount of time and effort to find this, all the while telling me how important customer service was to him and his business. After weeks of searching a cable was found and installed. It was then that the technician found that the reason for the original cable failure was a slight deviation in routing of the original installation. Since Mike knew (but I did not) that it was his company who installed it originally, he immediately said he could not charge me for the repair. Knowing how much time he invested in this effort, I offered to at least pay for the cable, but Mike would have none of it. His honesty and true customer satisfaction focus convinced me I will always call Fitness Equipment Express if I ever need repairs or can recommend them to anyone I know.