Comfortman

Dan Goss was very thorough. The most comprehensive furnace check we've had. We were very pleased.

Amazing service. Very friendly and prompt. Honest about the work and products used to fix the problem. Would Absolutely hire again.

I've been using Dekalb, I'd say about six years.

He'll come out and service your units, he's unbelievable.

The technician was excellent. He was on time courteous and apologetic for not being able to work on heat pump. He suggested we contact Angie's list and request refund. Contact: DEKALB CARE 7704141808 [*** Link removed ***] dekalbcare@bellsouth.net Coupon Code(s): ANGE-120280066468 Description: Here's the Deal: $145.00 for a programmable thermostat installed Includes service call White Rodgers Model #1F80-361

Dan assessed the uneven temperature in my house where one half of house remained cool and the other half was too warm. We discussed zone air but it was not cost effective for my situation. He adjusted dampers to rooms and recommended an additional duct for the den and a diverter of air elsewhere. He came back with a helper in a couple of days to install both. He was responsive, timely, and knowledgeable.

He surprised me by saying he wasn't that great with heat pumps. He recommended a couple companies that he feels are better with heat pumps and would be honest. He also talked with me (at my request) about the benefits/downsides of heat pumps compared to the traditional furnace and separate AC. I felt he was knowledgeable and honest. I appreciated his taking time to talk with me, a non-paying customer, and feel I learned a lot. I would definitely call his company if I have need of any furnace repair. UPDATE: Dan came out to look at my job, since I decided to replace my heat pump with an AC unit. He chose not to take the job because it involved crawl space work. He did mention some gas line safety features that are code now that we should consider fixing. He also recommended a couple companies he trusts. After our AC install, I had some questions again about the materials used to install the system and how the thermostat had been programmed. I found Dan to be very knowledgeable--I just wish we had been able to use his services for our install.

Very professional, quick to respond, and local guy that has lots of business in the area. I will use him for future work.

Answers his phone and showed up the next day-dog friendly and honest.

I usually work from home, and I was working in ChocoLatte because the house was freezing due to the furnace having stopped in the early morning. I had called the company that installed our heating and ac system (at great expense) less than three years ago. They were not available to come out until tomorrow afternoon. I saw Dan drinking coffee, noticed his "gas furnace repair" logo and asked him if he could help me. He had a full day of repairs, but he squeezed me in as his last call of the day. When he arrived, he figured out what was wrong and repaired it immediately. In addition, he outlined some problems with the installation that contributed to the furnace going out when the temperature dropped. That is a huge bonus, as I intend to make sure the original company fixes these problems. I definitely appreciate and recommend Dan.