COMCAST

I had the app crash once, multiple "accidental" disconnects of the chat, and my router spontaneously reset itself during one chat (which has never happened before). Each time, I had to start over from scratch. It took 8 people before I gave up, and all I wanted was some sort of customer loyalty discount because another provider charges half what they do. I didn't need half, but I thought we could negotiate lower. When doing that took over an hour, I asked if I'd be receiving a survey. I explained that my issue was with the policies and procedures, not the customer service reps. After multiple times my chat just disconnected, I requested a supervisor, which they refused to provide to me, or an email address that I could send a complaint to. If you have any other option, I can't imagine it will be worse than XFinity. I suppose if you find a company that also comes to your house and kicks you after providing bad service at ridiculous prices, that would be worse.

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It is $170. The price is probably the worst thing, I would say C. Not having any competition makes it hard to compare. I like to have all the channels that I have when I want to use them but when you watch maybe a couple of hours of television a day and maybe 8 or so hours over the 2 days of the weekend...when you figure out cost per hour, its really expensive. I have not needed any service. They were punctual when they did the initial installation. The cable is fine but the internet seems to be slow.

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I am switching.

I use Comcast reluctantly. I hate them with passion. If I can get another company out here, I'd drop them like hotcakes if I could. It's really not necessarily because of the quality of the product, it's more so the customer service. I have to haggle with them every time. They need to improve their customer service especially the physical service centers that you go into. The overall customer service with them is a joke.

I had them for 20 years and I hope that I never have to use them again. Their customer service is just absolutely horrible.

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I would give them a C because of the price.  I would love to see some competition for them. 

I've been thinking about doing away the landline altogether. I don't know the pro's or con's with that. My neighbors did away with their landline. They sent a guy out who couldn't get it fixed. I never get to talk to the same person. I told them disconnect everything and leave. I don't think they are customer orientated. Since I don't need a landline, I'd just like to get out of it. I do need the internet. The price is alright now, but if I stop the phone they will raise the price. I'm either going to keep it as it is or find somebody that will give me a landline that is cheaper and let me keep my internet.

My husband mostly dealt with them.  They are good from what I know.

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