Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
CertaPro Painters® of Atlanta
Exterior Surfaces - Powerwashing, Exterior Surfaces - Sandblasting, Carpentry Framing - Install,
About us
CertaPro Painters of Atlanta is the longest standing CertaPro Painters office in the Atlanta area. The current owners, Jennifer and Jeremy Rhett of Decatur, started the business in 2001. In 2006 a 2nd territory, in operation since 1996, was purchased. We are proud to have completed over 3000 painting projects across Metro Atlanta, ranging in size from interior projects to extensive large-scale jobs involving aerial platform lifts and swingstage scaffolding. Our team of color consultants, painters, carpenters, and professionally trained office staff coordinate your project in a seamless manner to ensure all aspects meet expectations. For residential customers we offer 12 months same as cash financing options. If you are considering a new look that involves color changes, ask about our complimentary color consultations!
Business highlights
24 years of experience
Services we offer
Assisted Living Painting, Clinic Painting, Commercial Painting, Condominium Association Painting, Exterior Painting, HOA Painting, Industrial Painting, Interior Painting, Light Carpentry, Office Painting, Residential Painting, Townhome Association Painting
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.441 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 73% | ||
| 15% | ||
| 2% | ||
| 2% | ||
| 7% |
Showing 1-25 of 41 reviews
Michael S.
Oct 2024
As repeat customers, we recently had our deck and outside wood stained by CertaPro, and unfortunately, the results were not what we expected. The quality of the work was below our standards, and we are quite disappointed with the outcome. They first talked us out of the proper stain, but even after we agreed to move forward, the quality of the job was pretty bad. To make matters worse, a representative came out, took pictures, agreed it was not a quality job, and told us in person and via text they wanted to make it right. Well, he lied and ghosted us. It’s been over two months. We believe in transparency and want to share our experience to help others make informed decisions.
Daniel H.
Oct 2024
I had certapro paint the exterior of my home and it was a terrible experience. Certapro does not have any painters on staff and subcontract to random small painters who aren't good enough to have their own customer base. For my project they subcontracted to Alex Ruiz Painting. Alex told me that Certapro charged me almost double what the work was actually worth. First bad thing: certapro charged me a $500 lead paint containment fee, but then the paint subcontractor didn't follow any special protocol and used a leaf blower to blow the lead paint chips all over my yard! Super annoying even if the paint wasn't lead-based! I had to repeatedly ask them to clean up after themselves. They half assed the cleanup multiple times. I asked for the containment fee to be removed from my bill. They wouldn't give any discount until I contacted someone higher up in the company, and even then it was only a partial refund. There are still tiny paint chips in the yard. Secondly, the trim was supposed to be painted white but they painted it cream. After I pointed out the error they repainted it but it added a day to the project. The result was a rush job so there were flecks of white paint everywhere. Part of the job was to replace a short section of rotten wood in an exterior door frame. The Certapro salesmen told me that they had good carpenters on staff that could do it. Turns out it was just one of the painters, and he repaired it with a piece of scrap wood he found in the trash. When I complained about the shoddy craftsmanship and how bad it looked, they used spackle to smooth over the low quality wood. It looks bad to this day. Finally, the painters broke my spigot while they were pressure washing the house. Instead of getting a certified plumber, one of the painters "fixed it". A few days later, the improperly repaired pipe became detached from the joint and nearly flooded my crawlspace. A plumbing company had to come out to fix it — the plumber said the painter has used two different types of pipe that can't be bonded together, which is why the joint failed. In summary: I will never use certapro again. They overcharge and then cut corners at every opportunity and require a ton of handholding to ensure anything gets done properly. Instead I'll find a painting company that has painters on staff.
Philip D.
Jan 2021
Went really well. Customer service was up to the quality of the job as well. When we had a couple needed touch ups they were on top of it and the whole process went very well.
Melissa F.
Feb 2018
The Historic DeKalb Courthouse is a very special old building and it demands a high level of skill and historic sensitivity. CertaPro's team is always up to the task. When we started working with CertaPro, the building hadn't been painted in 25+ years and several spaces were in pretty bad shape. From start to finish, they consistently exceeded our expectations. The quoting process is very fast, accurate, and fair. Jeremy is super knowledgeable, efficient, and professional. The scheduling and billing process is also a breeze. Manuel and the other painters are highly skilled and respectful. They always do an amazing job! After completing three major jobs with CertaPro Atlanta, I wouldn't dream of ever hiring anyone else. They really are that good.
Response from CertaPro Painters® of Atlanta
"Thank you for sharing your story. We look forward to our next project at the Courthouse!"
Harrell C.
Feb 2018
Everything went well. The initial meeting for the quote went well, and I was given a detailed itemized cost estimate so we could figure out exactly what we wanted to do. The sales associate was on time, and very friendly and helpful. The painters started just a few days later, and did a great job. We were very pleased. A few days later we noticed a minor issue with the carport poles. We sent Certapro an email about it and they were very responsive and took care of it very quickly. Throughout the entire process, and even afterwards, everyone we worked with seemed to take pride in doing a good job and making sure we were 100% satisfied. We will certainly use them again in the future when we need any painting done.
Response from CertaPro Painters® of Atlanta
"Thank you very much for your kind words. We are working very hard at being the obvious choice for painting projects in Atlanta. As the owner I was not personally involved in your project, which makes this review even more meaningful. It tells me that our people are delivering on the principles of our training programs. It also shows me that our careful hiring decisions during our growth over the past few years have been smart ones. Thanks again! Jeremy Rhett"
Mary L.
Jan 2018
CertaPro Atlanta was great to work with and we would definitely use them again. They painted our entire exterior and trim and did an absolutely flawless job. They were very responsive, punctual and professional from beginning to end. The guys were so patient during the paint color selection process and let us try several before settling on the perfect one. They were very tidy during the process and cleaned up every thing afterwards. They went the extra mile with the prep, pressure washing our screened porch for an extra spruce-up. Everything looks great!
Response from CertaPro Painters® of Atlanta
"We are extremely grateful for your review, [Member Name Removed]! We believe that business is all about people and the greatest compliments we can receive are those that highlight the commitment of our staff to deliver the best possible service. We train and coach around a culture of empowerment, kindness and quality, and want everyone on our team to feel equipped to serve you as if you are family. We will pass along your comments to our team. It is words just like these that keep us going. We look forward to working together again and will once again strive to earn your endorsement. We are honored to have had the opportunity to serve you. Best regards, Jeremy Rhett"
Jennifer M.
May 2017
CertaPro painted the exterior of our home in 2014. The paint looked great. After two and a half years, paint had peeled in some places. We contacted Jeremy and his team, based on the warranty provided in the contract. Although the warranty period had run, Jeremy personally visited our home and agreed that the paint had not performed as it should and that CertaPro would repair the paint pursuant to the warranty. He and his team got about repairing the paint within days. His team pressure washed and scraped the peeling paint, and then repainted the peeled areas with a superior paint that matched the color. We are in the process of selling our home, so CertaPro's prompt response and outstanding customer service was tremendously helpful and appreciated.
Response from CertaPro Painters® of Atlanta
"Thank you for the kind words! I trust that all went well with the sale of your home and you are all settled into your new location."
Caryn B.
Apr 2017
Overall, it went well.
Response from CertaPro Painters® of Atlanta
"Thank you for your review."
James L.
Apr 2017
Excellent!
Response from CertaPro Painters® of Atlanta
"Thank you for your review, Mr. [Member Name Removed]. We enjoyed working with you and your family. The new colors in the nursery look great!"
Lynne L.
Jul 2016
It was a nightmare. CertaPro did not manage their contractor and most of the time the contractor didn't manage his own people. They did not prep properly and painted over peeling paint, mildew and cobwebs. The paint was peeling off the house the day after they left where they did not scrape or sand. They splashed one color on the color next to it in over in dozens of instances. They left debris all around the house. They took 3 times longer than they said they would. I will have to hire someone else and start over.
Response from CertaPro Painters® of Atlanta
"Please see other reviews for a picture of the consistent delivery of our workmanship. This customer was compensated in the form of a reduction in price. Internal team members have since been coached using this experience as a learning tool and those who proved un-coachable were removed from our team."
William H.
Feb 2016
From start to finish the entire experience was wonderful. I was contacted electronically less than 8 hours after I sent a message through Angie's List and arranged an appointment for an estimate the next day. The Certopro representative Miguel was timely, reviewed all of our needs and prepared an estimate during our meeting. We scheduled a time for the work to be done. When an earlier time came available we were contacted and began the work the same week. Despite the cold the three person painting crew, arrived promptly each day, worked diligently, kept us informed of the progress and were able to complete the full job in 4 days. It was a wonderful experience throughout and I recommend them without any reservations.
Response from CertaPro Painters® of Atlanta
"Thank you for sharing your experience. This is music to my ears! Jeremy Rhett, owner."
Randi S.
Jan 2016
unknown
Response from CertaPro Painters® of Atlanta
"Thank you, [Member Name Removed]! I will pass along the kind words to the rest of our team. Best, Jeremy Rhett"
Jacquelyn M.
Jul 2015
We had recently bought a house and wanted to paint several rooms before we moved in. Certapro worked with our a very short timeline and even provided a color consultant to help us choose our colors (which we love!). We had a few points of contact at the company and everyone was very courteous and professional. The crew that painted our house was phenomenal -- they were fast, efficient and their painting was impeccable. They also were very neat and did an excellent job cleaning up. We couldn't be happier with the job that they did and we'd use them again in the future without hesitation.
Response from CertaPro Painters® of Atlanta
"Thank you for the great review!"
Sue B.
Apr 2015
unknown
Response from CertaPro Painters® of Atlanta
"Thank you for your review!"
A M.
Apr 2015
The quality of the work was good. There was some minor paint splattering on the front of the house, but the painter found some of the paint used a number of years ago to paint the house and used this to touch up the splatters. The painter also touched up details on the front porch to create well done job. Painters tended to show up about an hour later than promised, but not a significant delay.
Getting the work performed did take some effort. I signed the contract on February 18. After receiving contact information for the scheduling of the job the same day I heard nothing further. On Friday, March 6, I sent an e-mail inquiring about the status of the job, while indicating there was no rush. The scheduler called the following week while I was unavailable. I returned his call, and got a voice mail. I left a voice mail asking to be contacted to schedule the job. A week later, after receiving no reply to my
voice-mail, I sent an e-mail on 3/18 and after an e-mail exchange we finally set a date of 3/30. I heard nothing further after 3/18. Since the date had been tentative, I finally sent an e-mail on 3/28 asking if they would be coming on 3/30 and
received a confirmation that day. The individual doing the actual work called me on the following day (Sunday 3/29) saying they would arrive between 8 and 9 on Monday. Given the bad weather on 3/30 I was not surprised when no one came and I was eventually contacted in the afternoon to 4/2. When the painters arrived they did not seem entirely clear on the work to be done, but this was clarified by consulting the contract/estimate and a phone call.
The initial round of work was completed on 4/2, bad weather and my work schedule delayed further work until 4/4. I spent the day at home since the painter indicated he might be able to complete the job that day. However, another job occupied him for the day and the job was finally completed on 4/5. On 4/7 I called the office to arrange payment, since I had not been contacted to do do so.
Overall, mixed feelings--the job was done well; however, communication was a bit slow and unclear.
Getting the work performed did take some effort. I signed the contract on February 18. After receiving contact information for the scheduling of the job the same day I heard nothing further. On Friday, March 6, I sent an e-mail inquiring about the status of the job, while indicating there was no rush. The scheduler called the following week while I was unavailable. I returned his call, and got a voice mail. I left a voice mail asking to be contacted to schedule the job. A week later, after receiving no reply to my
voice-mail, I sent an e-mail on 3/18 and after an e-mail exchange we finally set a date of 3/30. I heard nothing further after 3/18. Since the date had been tentative, I finally sent an e-mail on 3/28 asking if they would be coming on 3/30 and
received a confirmation that day. The individual doing the actual work called me on the following day (Sunday 3/29) saying they would arrive between 8 and 9 on Monday. Given the bad weather on 3/30 I was not surprised when no one came and I was eventually contacted in the afternoon to 4/2. When the painters arrived they did not seem entirely clear on the work to be done, but this was clarified by consulting the contract/estimate and a phone call.
The initial round of work was completed on 4/2, bad weather and my work schedule delayed further work until 4/4. I spent the day at home since the painter indicated he might be able to complete the job that day. However, another job occupied him for the day and the job was finally completed on 4/5. On 4/7 I called the office to arrange payment, since I had not been contacted to do do so.
Overall, mixed feelings--the job was done well; however, communication was a bit slow and unclear.
Response from CertaPro Painters® of Atlanta
"Thank you for your feedback. Although our Production Manager has done an incredible job with keeping our average scheduling time to under 24 hours from receipt of contract and keeping our backlog to 7 to 8 days in peak season, I regret that the two of you had trouble reaching each other. After you and I spoke on the phone about these issues earlier this week we immediately met and reviewed all jobs in the queue to ensure that no one else was getting a delay. Your feedback to our 3rd party survey(independent of Angie's List) triggered my call to you and helped us to improve our process."
Javier F.
Mar 2015
Every step was well coordinated to detail. The team was exceptional and very detail. This includes the onsite supervisor,s carpenters, the stucco guys, and gutter crew. Communication was key throughout the project. Pricing was great and most add on/incremental cost were approved after estimates were provided.
With such a large project I recommend creating a very detail Request for Proposal outlining every critical detail for the project. It helped with pricing, timeline, warranties specification, insurance, managing sub-contractor, etc.
Overall everyone is very pleased with the work Jeremy's team (CertaPro) did for us and we will definitely be using them again.
With such a large project I recommend creating a very detail Request for Proposal outlining every critical detail for the project. It helped with pricing, timeline, warranties specification, insurance, managing sub-contractor, etc.
Overall everyone is very pleased with the work Jeremy's team (CertaPro) did for us and we will definitely be using them again.
Response from CertaPro Painters® of Atlanta
"We enjoyed working with you and your community on this project. Thank you for being thoughtful and detail-oriented in your planning stages. It is always helpful to know what a customer is expecting before the project starts. Angie's List members would all benefit from having a written scope-of-work prior to the estimate, no matter what type of work is being done. Although we appreciate the praise for a well-managed project, you deserve credit for planning well on your end. We look forward to working with you again in the future!"
Constance W.
Feb 2015
As an update, we were initially PROMISED by Mr. Rhett that, if the paint peeled within the warranty period (which it did), that the warranty would apply, and the peeling sections would be repainted. He assured us that the products he was recommending were the correct ones for our situation and would not peel. He was wrong. There was a more expensive primer that should have been used. Had it been used, I don't think the paint would have peeled. Only after we posted a negative review on Angie's List, did Mr. Rhett offer to honor the warranty and have the peeling areas repainted at no additional expense to us. The painter that he sent was the person who told us about the better primer. We are pleased with the resulting paint job, and, so far, it is showing no signs of peeling.
Personally, I think Mr. Rhett is a very nice man. He was well compensated for this project. Had he simply agreed to honor the warranty without our having to resort to Angie's List, we would have given him a glowing review.
Personally, I think Mr. Rhett is a very nice man. He was well compensated for this project. Had he simply agreed to honor the warranty without our having to resort to Angie's List, we would have given him a glowing review.
Response from CertaPro Painters® of Atlanta
"My last contact with this customer was 5 months ago. The reason we offered to correct the peeling problems at such a low cost was that they were valued customers and had been fantastic people to work with. They were always pleasant, kind, and courteous. They were very pleased with the work when it was completed in 2013. We often help our customers with items that are not covered by warranty by doing the work at our cost for labor and materials without any overhead or profit expense. Others have responded very favorably and thankfully to this approach in the past. After having a 3rd party review the problem (Sherwin Williams) and after having seen the issue myself, the root cause of the peeling was determined to be the prior layers of paint. The aluminum siding that had been on the home for 40 years or more had protected the old paint coats from direct UV exposure and other weather extremes. So when the siding was removed the old paint was in fairly good shape. After we completed a thorough preparation and painted it, the results were great. The customers were very happy with the process and results at completion. After the siding weathered for a couple of seasons the old layers of paint - not those applied by CertaPro - began to fail. When I met with the customer to review this they seemed to understand that layers of paint that were applied in the 1930's would eventually fail and that the timing of this event was beyond the control of the latest painter. I thought we were offering a very reasonable solution to correct the situation for a very low cost. I am very surprised at this posting, as I never received a response - positive or negative - to my proposed resolution. To have a very valued customer feeling this way about our services is very disconcerting to me, especially considering how wonderfully they treated our team during the project. I will be reaching out to them today in an attempt to take care of these outstanding concerns. Best, Jeremy"
Todd A.
Dec 2014
They were on time. Protected the carpeting and furnishings. They fixed holes in the walls and prepped before painting, the rooms look fabulous, like new.
They did however rinse brushes in the common courtyard area which left a white trace for a week or so. Next time I would ask that they clean-up in the back.
They did however rinse brushes in the common courtyard area which left a white trace for a week or so. Next time I would ask that they clean-up in the back.
Response from CertaPro Painters® of Atlanta
"Thank you for your business and the constructive feedback on cleanup. I will include this as a topic/lesson-learned in our next team meeting. Thanks again! Jeremy"
Michael C.
Sep 2014
unknown
Response from CertaPro Painters® of Atlanta
"Candler Park is a great neighborhood with some wonderful old-housing stock! Glad to hear you are happy with the results. Jeremy"
Karen K.
Jun 2014
The job was done fantastically, very professional. We couldn't have been more pleased.
Response from CertaPro Painters® of Atlanta
"Thank you for the comments! I am headed to your neighborhood for another estimate this morning. Maybe you are spreading the word to your neighbors? If so - many thanks! Best, Jeremy"
Elinor G.
Jun 2014
They were excellent and professional. I got several bids and picked this one because they were honest, professional, and very knowledgeable of the laws, my neighborhood, and requirements. Their cost was very fair and competitive and I would recommend them.
Response from CertaPro Painters® of Atlanta
"Thank you for the comments! We love working on old houses in Intown Atlanta. Jeremy"
TARIK V.
May 2014
The finished job looked excellent. Woodworking is one of my hobbies so I watched Sean while he was doing the installation. He was very accurate with the cuts and fitting the pieces during the installation. All along both Sean and Taylor were very professional. They arrived on time and stayed late to finish the job that very same day instead of the following day as scheduled. They left the place nice and clean.
Response from CertaPro Painters® of Atlanta
"[Member name removed], Thank you for the kind words! I will pass this along to Sean and the rest of our team at our next team meeting. They love to hear comments like this. It helps to reinforce our approach to service to hear the results from our customers. Best, Jeremy"
Elliott H.
Apr 2014
The provider primed and painted my interior walls in a timely fashion. He was very responsive especially when I needed a painter in a hurry. My wife and I were very pleased with the work done at a fair price. I would most definitely recommend CertaPro. CertaPro showed up on time, organized, understood our time frame, did a thorough estimate at a fair price, and performed the job we had asked to our standards. We were very pleased how the walls looked after they were completed. Communication was used through phone contact and text messages.
Response from CertaPro Painters® of Atlanta
"Thank you for your feedback! I am glad to hear that you like our communications."
Margaret C.
Apr 2014
The job was well done. I would hire Certa Pro again
Response from CertaPro Painters® of Atlanta
"Thank you! We are glad you are happy with the work. We look forward to working with you on your next project!"
Gregory B.
Mar 2014
Professional job. Followed up on ALL concerns of homeowners. Made sure it was right before they were done. Came back to finish up some very minor things months after.
Response from CertaPro Painters® of Atlanta
"Good to hear from you! We enjoy working with town home and condominium communities, especially those that are walking distance from our office, like yours!"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
CertaPro Painters® of Atlanta is currently rated 4.4 overall out of 5.
CertaPro Painters® of Atlanta accepts the following forms of payment: CreditCard
Yes, CertaPro Painters® of Atlanta offers free project estimates.
No, CertaPro Painters® of Atlanta does not offer eco-friendly accreditations.
No, CertaPro Painters® of Atlanta does not offer a senior discount.
No, CertaPro Painters® of Atlanta does not offer emergency services.
No, CertaPro Painters® of Atlanta does not offer warranties.