Castle Painting LLC

I had high hopes but was disappointed with the final product from Castle. I live in a unit with an exposed concrete ceiling with numerous areas of accumulated concrete from the curing period. The main objective of this project was to knock and smooth accumulated areas, then paint it white for a refined look. Miguel came by twice and said that he understood the project. I even pointed to a smooth section of the wall as an example. He guaranteed that his team would take care of everything. His team (while capable) was instructed just to paint the ceiling. I tried to explain to Alejandra numerous times that was not what I agreed on; she said I would have to pay extra to get the job done. If I knew this would be the outcome, I could’ve painted the ceiling myself. I believe there’s a disconnect in communication between the office and their on-site crew because the crew successfully installed an electrical outlet, laid new carpets, retrofitted a few recessed lights, and performed some light drywall work. Their crew needed approval from the office who refused to uphold their end of a project they quoted. I tried to give Castle the benefit of the doubt when I read other negative reviews in the beginning, but I will go elsewhere next time.

unknown

great service

Did not remove tape from door after work was finished. I had to call the owner (who was very responsive fortunately) to get the manager to return to finish the job.

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They were fantastic.

Found this company on Angie's List. Decided to use them as they had no negative reviews and could get to painting quickly. Painting took them all week and had issues with foreman on job not doing what the contract called for. Have never had to ask a painter to do simple things like caulking before painting (basement had been reconstructed after flooding from pipe breakage earlier in year). The type of things I had to ask him to do are the type of things most painters would do automatically. For example, when you paint the inside of a double hung wood window, you are supposed to open the window at the bottom and make sure the part that fits down behind the window sill is painted to match new paint so as not to be two different colors when opened. This is just ONE example of the type of things that were overlooked all week.

I requested a different team to do painting and was told that was not possible due to foreman "owning" the job. (have never heard this from a company before).

Even though the owners of the company were willing to make things right, I should not have had to have gone through all the aggravation that I went through. I will never use them again.  The quality of the work is just not there like it should be the first time around.  

First work completed - I wanted bathroom painted before company was coming. They went above and beyond the call to get in done right before a holiday. The owner first came by to scope the job and gave me a detailed quote. The painters were just as professional and did a great job and managed to get it done on time.
Second contact was for a quote for more interior painting - to get ready to sell. The owner came by and reviewed work in detail, provided a very detailed quote. I ended up not using them - for no fault of theirs. (I had bought a 2 day deal with another painter - I will not do that again - it is pointless if you have a bigger job to do. And then it is hard to use anyone else, and they may have a hard time scheduling because of the deal.)
I would recommend Castle - they will not be the cheapest, but the work - and everyone you deal with - is highest quality. I would not feel as if I had to babysit the work. If I were getting the work for me to live with - not for selling - I would have used them and worked around the "deal" somehow.

Not well, at all. The owner is trying to get up the ladder quickly. The foreman is the real hero.  He pays attention and tries to smooth things over after hurried, careless painting. There is little attention to detail.
I thought they would flatten bumps but they painted over them, no sanding or communication on the state of the wall or areas until after hurried work is done, then they want to charge to smooth over.
 t was more about getting the job done fast rather than getting the job done well. I expected the house to be enhanced, it wasn't. They painted my windows together on the second floor, window cleaner couldn't get them open. They had to come back to do spots they missed including an outlet plug. I thought they were state of the art because of the image they project but no real attention to care and detail as you would expertly hope for.

Overall, went very well. Miguel does seem to push color schemes that we had to push back on, but listened. Timely and responsive. Did claim to be done when a couple railings of the deck weren't painted, but then foreman came back immediately when I mentioned the problem, gasped apologized and fixed it himself.

The owner, Miguel Castillo, brought a crew foreman and spent about 45 minutes reviewing the project and measuring before giving me a very detailed estimate which showed exactly what each step would cost - room by room.  He provided recommendations on the various brands of paint and their quality/characteristics.  His bid was not the cheapest but his professionalism, communication and attention to detail were incredible.  After paying half of the fee, we were able to schedule the work within a week.  We were told in advance who the "crew captain" was (in our case it was Sergio).  The paint crew arrived on time (actually a little earlier) with all of the materials they would need.  They cleaned all of the surfaces to be painted, patched rough areas, sanded where needed, caulked all of the new crown molding & baseboards, primed all the new drywall, painted the extensive woodwork on several large, double-hung windows and doors, and made sure the paint was even and flawless.   The work was flawless. 
During the entire project, they were clean (even covering their shoes as they walked to/from the work area), communicated with me on a regular basis, kept the project contained to the area where they were working, and worked non-stop.  The owner touched base with us be sure we were happy with the progress and his office called several times (before, during and after the project) to be sure everything was to our satisfaction.  After finishing, we were asked to review the work and be sure everything was what we wanted - before paying the second half of the bill.   Again, their work ethic was very exceptional and they were spotless. 
I have used other painters (in Atlanta and elsewhere) over the past 35 years, but none have been as professional, knowledgeable and easy to work with as Miguel Castillo and his company.  I have already recommended them to friends - and I will be using them for all my painting projects in the future.

They were very good, excellent. They were very detail oriented. Their preliminary communication was very good and the communication after the sale was very good. They were very prompt. They were very detailed in their painting. I was very pleased. 

They did a great job, I have used them for 2 separate jobs. They recommended some services without being pushy and I hired them again for another job.  They even came back to do a follow up for free.  I would highly recommend them to others.

Everything Castle promised was delivered.  They showed up for on time for the estimate as well as for the services. They called to check that everything was done to my satisfaction and when I found something that needed to be redone (my fault), they were there immediately to take care of it. 

1. estimate was done professionally
2. customer service rep was professional
3. painters were nice, but were more than an hour late 3 days of the week
4. painters pulled expensive mirror from the wall which stripped the screws and rehung with a small 3m product. they did not share that information but i noticed the white hook sticking out from the mirror. if the mirror would have fallen it would have broken the glass sink and caused considerable damage. when i told castle, they were happy to come back to fix, but i chose to have a professional come and hang it so that i could be sure it was stable.
5. missed an entire wall that was to be painted in breakfast room. had to show them that it was not touched.
6. overall, a B experience.

Service was very good

Went well-quote one day, painters here the next, finished in one day, cleaned up and very professional

I would recommend them. I would use them again. They messed up a paint color, and they fixed it in a day. They just got the wrong shade.

We wanted to do some work in our new house before moving in.  I called Castle Painting for an estimate and Roberto came out that same day and gave me one.  We scheduled the work for the next weekend.  When our carpet install was delayed, Jose very graciously worked with me to reschedule the start date several times. The crew worked tirelessly to complete the painting job in 2 days.  I then called and scheduled the wallpaper removal and painting in the bathrooms. The estimates for both jobs were on target and the guys did a great job. I would definitely use their services again.

My townhome is relatively small (about 1,300 square feet).  

Miguel came out to give me an estimate to paint the ceilings in my living room, dining room, kitchen, downstairs hallway and downstairs bathroom during the first week in March. (I also got separate quotes for some other work I want to have done later). Miguel was very knowledgeable, professional, helpful and friendly. He also gave me good information on painting technique and subflooring issues that I requested a quote for.  

Miguel's coordinator, Jose, emailed me a quote of $520.00 for the ceilings. I later called Jose and asked if Miguel would also include two upstairs bedroom ceilings for a total of $650.00. (I had already bought ceiling paint for these two rooms and had planned to take care of this myself but found that it was harder to do than I thought). Since I already had the paint, he agreed to this price. He supplied the paint for all the other rooms.  

Miguel's team came out that same Saturday. There were three painters. They were very professional, very respectful and very quiet. I hardly even knew they were there. The painters came in around 9:30 a.m. and were finished before 2:00 p.m. They did a wonderful job. I will always have Castle Painting on my short list in the future when I plan to have work done around my home.  

It was such a pleasure doing business with Miguel, Jose and their team. They are the best!!!  

TMC
Sandy Springs, GA

Castle Painting is extremely attentive and professional. Once you contact them, Miguel, the owner of the company, comes out immediately to give you a quote. All quotes are precisely broken down, and all materials to be used are clearly stated. All three times Castle has painted for us, Miguel has stopped by regularly to make sure we were happy with the progress. The teams of painters that have been in our house have been very task-oriented and have also been very sweet with our three young children. They do a great job of moving and protecting all of your furniture, as well. When our different jobs were completed, Miguel and my husband went room by room to make sure everything was perfect, and it was. I highly recommend this company.

It started out fine. They showed up when expected. Then there were days when they were scheduled, but didn't show or call to cancel. I asked for a schedule so I'd know when they were coming, but never got one. Sometimes, they would show up with no notice at all. Interior painting: There were several places in the living room,entry and stairwell where they had not painted over the old color. Also in the stairwell they sloppily painted around the hand rail mounts and I could see where the old paint hadn't been covered at all. They didn't remove the rail (as they said they would during the initial estimate) In addition, they had painted over the decorated brass plates holding the railing up. Exterior Windowsills: They were to sand down the sills to remove the peeling paint and repaint. They painted over the old cracking/peeling paint. When I brought these things to the attention of the owner (who had given the estimate) he had them paint over the areas of the walls that had been missed, remove the rail and repaint. The sills were to be fixed as well, but the windowsills don't look any different. The chimney repair is fine. One of the doors that was repaired with Bondo is already separating and cracking. I showed it to the owner and asked the if this was covered by their warranty and never heard from them again. There was an issue of missing parts to a window they repaired -which after some back and forth was resolved satisfactorily and with an apology that was very much appreciated. I have to say this is a very mixed bag. Whenever I called, those who answered were always very nice, in fact everyone I dealt with was nice. However, there should be better management of the job once the bid is won. The young man left in charge of my job was nice , but did not keep up with the crew and the quality of the work that was being done.

Perfect!

The total experience with Castle Painting was surprisingly good. From my interactions with the office and estimator, Renato, to the crew, all were professional and responsive. Due to the recent rains in Atlanta, we had to re-schedule the work a few times. Also, we were having our gutters removed and replaced and had to coordinate the painting with the gutter work. However, each time Castle Painting's office staff was easy to work with and the crew arrived as finally scheduled. My crew had two leaders, Omar and Andres, who normally run their own crews. Both spoke English, were conscientious and skilled. We had one issue with the windows - weatherstripping tape on the bottom of the windows had disintegrated and caused all the windows to stick to the sills. The solution was to free the windows from the outside using a putty knife, then scrape the residue off the sills before painting. Unfortunately, not all of the sills were scraped and prepped well enough the first time, but the crew happily re-did them. I am very pleased with the final product. Castle's carpenter also repaired some rotten wood on 3 interior picture window sills and frames. The sill boards had to be carefully removed without damaging the wall or moldings, and then replaced with custom-made solid wood boards. The damaged bottom edge of the window frames (about 2 inches) had to be re-built with bondo and wood putty (in places, the wood was bad all the way to the glass), and then all of it had to be caulked, sanded and painted. We're very happy with the final result: unless you get up on a ladder (the windows are high on the wall of a 2-story great room), you could never tell anything was done. Originally, the work was scheduled for about 3 days. However, it ended up running over a week. Part of the reason was that we decided (at Andres' suggestion) to also stain the backyard fence (over 300 feet) to match the deck. It was well worth it, as it looks great now! My only quibble is that while the crew was willing to work as long as needed to finish the job, I lost a lot more time from work than expected for a mostly outside job. This was not Castle or the painters' fault, though. I guess I'm just picky. My suggestion for anyone hiring a painting contractor is to get a reputable one like Castle, and then expect to invest a lot of time at home to make sure the job is done as you want/expect. Its better than the alternative of not following the work closely and then being unhappy with the finished product. Remember, the actual crew who works on your house can only do what they know to do. Don't assume they know everything that you discussed with the estimator or company owner. In short, I strongly recommend Castle Painting. We hope to repaint inside in the near future, and will definitely call Castle. They also do remodeling - check out their website photo gallery.