Arrow Exterminators Inc

the team is consistently on time and very cordial. they do a thorough job keeping pests away. the reason for the two stars is that we recently had a yellow jacket infestation. while they came out and identified one of the sources, estimated the treatment and followed though, they failed to identify a second source. they provided a 30-day guarantee, but when we called to let them know it’d been a couple of weeks and we were still seeing bees, they came out and identified that second source. instead of honoring their guarantee, they charged us again, even more this time because they needed to use ladders. we were very disappointed they didn’t honor the guarantee, instead charging more than the initial treatment. i will not be using them for these kind of issues in the future, as i feel they were deceptive with their 30-day guarantee. i’m very disappointed in the customer service at arrow.

Scam artists. Lock you into an yearly plan, stop amd spray when no one is home for about 30 seconds in front of the house and charge full price. Do not do business with these people.

This was found when we were purchasing the house. Arrow claimed they had fixed the problem. It took them 5 exclusions (each tech from arrow saying they couldn't believe the other tech had missed things) and over 6 months before the problem was under control. Then we had to replace our ruined loft insulation. Arrow would not take responsibility for their faults. We have now hired rid-a-critter who said arrows traps were not good and they were using the wrong bait - and they'd still missed some entry ways. Then arrow sent a passed due bill for this years coverage (which I never agreed to). Just called them and they said it wasn't a bill! How does something that's not a bill become past due?

We use them for everything. Right now, we are in the middle of a wildlife exclusion project. That is not quite complete yet. We got the full package, and they come out if there are any critters getting in. It was kind of expensive because we got the full package. We like them and have been happy with them. The quality has been pretty good so far, but the critters are still getting in. They put us on their schedule pretty quickly. They are always on time, or they will at least call and let us know. They come in and do what they need to, and get it done.

I have an annual service with them. I've been with them over 20 years. They come out once a quarter. I get pest control and animal control. I get a termite inspection. It comes to maybe $250 a year. They've been really good.

I've used them since I've been moved into my new place, and before that. They're friendly, knowledgeable and more than willing to go the extra mile. They're very easy to deal with and will find ways to work with you.

They are always, they come out and spray their stuff and we don't have any bugs.

.

We've been living here 25 years and have never had termites. I will continue to use them.

.

They say what they're going to do, they charge what they say they're going to charge, and they get the job done. They do my mosquitoes and they do my inside exterminating, they do my wildlife and then they do heating. I'm perfectly happy having the contract. Their pricing is fair. They're punctual, they call to see when I'm available to come out for my monthly or quarterly you know my yearly termite. I called them when I heard something in the attic, and they were like we can get there tomorrow, and it was a Saturday, I mean they came out, they identified the problem, the following week they came and set all the traps you know they were very professional. I've been using them for about 3 years.

unknown

The handyman was great. He arrived on time, did a very good job, and cleaned everything up. He really took the time to make sure everything was right and that we were satisfied. Although the handyman service may be small part of the Arrow company, this allows them to give more personalized service. We would definitely use them again.

He does a pretty good job. I did have to ask them to send out a certified yellow jacket man.

I do use them still.

They do regular spraying for bugs and then also for termites. They have two different plans for the different types of bugs.  They do quarterly spraying.  There's just one issue with them. It's internally.  They don't seem to have internal communication at all.  You're always getting a call to schedule.  It's just annoying.  I wish they had one person assigned to your address and did the scheduling all at once.

unknown

Very professional group. We haven't had any issues with pests, since they sprayed.

unknown

unknown

unknown

unknown

The service went well. They're always professional, courteous, and quick. The estimate sounded reasonable and we're going to use them. 

.

unknown