Alarm Monitoring Service Of Atlanta

It went very well and no complaints

Met my expectations

We originally hired Bulldog Security to monitor our alarm, and they got bought out by another company and our service was transferred to AMSA. Now there's some kind of complicated relationship between Bulldog and AMSA. Once when our alarm was going off, I called and they said they saw our system in their computer and there was no alarm going off. But it actually was going off, and the computer system is just confused, and if you called a different number they said yes it was going off. There are multiple numbers for Bulldog and AMSA and you have to call the right one or you get the wrong info. In addition, when our alarm recently broke, it took me six phone calls over a day and half to get someone to even schedule service. Not recommended.

Any issues were handled in a timely fashion. Pricing below is last charge

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They pretty much do the job.

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Signed up with them to monitor my existing alarm system. Rep never discussed contract terms with me. Instead, lead me to believe it was month to month. Lesson learned. Read the fine print. Their customer service is lacking. I had repeated issues with my system and it would take 2 weeks to get an appointment (if I could even get their service guy Kermit to return my calls - I often had to call 3-4 times over several days and would just get a message machine). The company also failed to inform me when signing up that if I called them out they would charge me $110 a visit as it was an existing alarm system and not one they installed (even though it was one they were able to monitor). This is something that should have been disclosed up front along with the contract terms. I am now having to buy myself out of a contract with a company who provided painfully slow service. I have now signed up with ADT. Free call outs, same day appointments when needed. I guess you pay for quality. Although in the case of AMSA it looks like I will be paying for the lack of it too. Big lesson learned.

I had several companies come out and give me recommended installation plans and monthly service estimates.  I was very impressed with the salesperson, who actually told me about some inadequacies of other providers' plans for me.  For example, ADT wanted to put window sensors on every back window.  I didn't know it at the time, but I have anti-open devices on my windows, which makes needing a sensor moot.  Instead, I went with AMSA's recommendation to put in break-glass sensors and mount them on the ceiling, so they could cover multiple rooms.  While I ended up paying a similar amount for installation as ADT recommended, I feel better about the system in that it's more robust and safer.   The management console is also really slick.  It takes a picture of whoever disarms the system, which is cool.  I have a lot of nice shots of me holding my 1 year old in one arm.  We also changed the stupid slide show screen saver to the weather forecast, which is actually pretty useful. From an installation standpoint, it was really smooth.  It took the installer about 30 minutes.  ADT said it would take 8 friggin hours.  No thanks.   We have had our system for about 3 months, and we are very pleased.  We don't use the proximity settings like I thought we would, because I work from home.  However the mobile app is really easy to use and has quite a bit of of functionality. AMSA does white-label Alarm.com's services, but I'm actually ok with that.  I'd rather have a really large company powering the tech infrastructure than a local solution.  Economy of scale, etc. The one blemish that I'd say I experienced was the follow-up calls.  They called me 3 or 4 times to confirm everything was ok and that I was happy.  I'm like, "why are you calling me? If there is a problem, I will let you know."  And despite them asking me to write a review on Yelp (which I thought was a little forward), I am still happy to do so because I'm very pleased with the service.

The product was installed on 5/20/16. As of 5/31/16, the product has failed to protect my home. The control panel and the mobile app indicate that doors are open, when actually, they are locked shut. The mobile app, PC and control panel have never simultaneously shown the same status for door sensors. The remote image sensors don't work and fail to capture images. Issues with arming and disarming system remotely. I've taken off from work, made numerous phone calls and lost sleep because my home is unsecured. Service calls for the tech to return to the home to trouble-shoot the system can take about 1 week, while your home is "unsecured". AMSA's system is wrought with mechanical issues and AMSA does not stand behind their product. They request that you pay in-full for the system. However, you own it, and there are no money-back guarantees for this junk. Out of frustration and lack of faith in the security system, I spoke with AMSA requesting a full refund and cancellation of service. Their reply - pay in full your 3-year monitoring agreement and we will terminate your service! I have to pay 3-years worth of monitoring service for a product that doesn't work? That's awful business practice and I cannot in good faith recommend AMSA for home security, unless you bring your own monitoring equipment to the table. BUYER BEWARE...do your homework and purchase a system that does not obligate that you keep their non-working equipment or lock you into a contract with sub-par equipment.

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We have been very pleased with the service from all of the AMSA employees we have worked with - from sales, installation, customer service, etc. Our alarm has gone off multiple times due to our own errors and they have been very prompt in contacting us and making sure all is ok on our end. We are happy with our service up to this point and recommend their services.

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Please see my detailed explanation in the "what did the provider do" box.

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It’s good. They were reasonable with the price.

We used AMSA for 7 years. In that time, we referred countless people to this company. We left because the cost for the Honeywell Lynx monitoring in our new home was going to be about $120 more a year than their competitors and they couldn't match the price. I'm still amazed by the fact that they let a good customer who always paid on time leave over $120 a year when the only difference truly was the equipment and TotalConnect Service.
Every other day their monitoring station calls to inform me of a comm failure on the alarm. For 2 months we've left messages, sent the requested "cancellation letter", and spoke with numerous people and have yet to get them to SIMPLY CANCEL our service. Just now spoke with Barbara, who got me in touch with Ronnie (supposed supervisor), who called me back to say he'd stop the Monitoring Station calls but couldn't speak to the cancellation (seriously?), who forwarded me to someone else who couldn't speak to the cancellation, who forwarded me to... click.
Check out EMC; they're helpful and less expensive. In case anyone at AMSA cares, the reason you don't treat people leaving your business this way is pretty simple: I guarantee under NO CIRCUMSTANCES will I do business with AMSA again.

Great experience

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Been a customer for a few years and they are very responsive to alarms, but when you have and issue, good luck, you get the run around because AMSA is owned by My Alarm Center. They evidently do not communicate well with each other. My system was temporarily disconnected and they kept calling me telling me they are not receiving signal, I told them I know,and to,suspend my system for a while. They kept nagging me so I switched to another provider, but what hassle to cancel.

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