AAA Screen & Window Co

If you want honest representation of the product, competence, and even modest customer service, hire somebody else. I hired AAA to replace 40-year-old storm windows on my old house. I requested low-emissions glass. AAA didn’t order low-e windows and they refused to correct their error. The salesman said it was my fault for not checking that the order was correct (and I had paid them a sizable deposit.) The salesman conceded I “mentioned” low-e, but that’s not what he ordered. He gave me a string of excuses about how busy he was and how he wasn’t really interested in storm windows anyway. (I guess the commission is higher on full window replacement.) He told me I didn’t want low-e because it isn’t effective on storms and “not worth the money” -- essentially admitting he ordered what he thought I needed, not what I said I wanted. I had done the research and knew low-e storm windows have been demonstrated to reduce heating and cooling costs. I argued with the salesman and he became so angry with me for not bowing to his expertise, he screamed at me and finally said “get off my phone” and hung up on me. I then talked to an employee in AAA’s office and asked if they could correct their ordering mistake. He said he would try. A few days later, he called to arrange installation of the wrong windows, no mention of low-e. All of this took many phone calls over several days, most of which I initiated because AAA didn’t return my calls. When they arrived to install the windows, they couldn’t complete the job because one of the windows had been broken. Then, when, per contract, they were cleaning the outside of the permanent windows, they told me they couldn’t remove a nickel-sized smear of paint the house painters missed because “we don’t have the equipment for that.” I offered them a razor blade. My experience with AAA was my misfortune. Don’t make the same mistake: get your windows from somebody else.

We experienced not only their previous level of excellence (from the screened-in porch), but they also had good advice on configuring the windows, and on selecting a color to match the paint-scheme of our house. The product is very good, the installers were prompt, courteous, efficient, and cleaned up thoroughly afterward. We cannot recommend them highly enough.

It was perfect. They're very professional. They cleaned up after themselves. They are very nice people.

Love my screened in porch. Great job! Great group of guys! Would highly recommend!!!

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The screens are very nice, match the other screens and fit well within the window frame. These windows were older and more difficult to build matching screens that fit properly in the original frame. They had to make four trips to achieve the right fit and I am sure they sacrificed profit for customer satisfaction. Wonderful commitment and attitude by the installers and the management to get a job done right. Just want you hope for when a job doesn't go as everyone expected the first time; a commitment to do whatever is necessary to get it right!

They were thorough, installed quality products and did so quickly and on time once we agreed to all the details.

Reliable and professional.  The service was completed and installed in the timeline given.

They were really good and professional. They have been in business like forever and it is family owned. I really liked them. They come to you and also do windows. There is some hand made part of it.

Showed up on time for the measurements and appraisal. Installed on time. Looked great.

They were wonderful. After measuring windows, they called a couple of times to ensure that they ordered exactly what we wanted. During installation, they carefully cleaned our windows before installing a caulking the new windows. The workmen were prompt, polite, and efficient. They made sure to touch-up the installation screws with burgundy paint so that they are hardly noticeable. I would heartily recommend their services!

We needed screens (pet-screens) to complete a back porch with very large panels. No other screening-company could even imagine doing the job, but AAA Screen & Windows said "of course we can do this," and they did -- quickly, effectively, to our delight and complete satisfaction.

unknown

They were great to work with! They responded very quickly and came out to do an estimate that same day while I was at work. I paid half down as a deposit, and paid the rest after the work was completed. When the gentleman showed up to install the screens, he was in and out super fast. He was able to latch all but one on from the outside and only had to come in to finish one of them (which he actually chipped open a window that had been painted shut to do, so double thanks!). The cost was affordable and now I can open my windows without having a million bugs come in.

unknown

AAA Screen & Window was found via Angie's List. From my first inquiry through the final completion of the job; every
aspect of doing business with AAA Screen & Window was handled with professionalism, support, patience, thoroughness, and kindness.  They answered any questions I had, supplied me with samples for both frame color and screen type, along with additional information via web links, to further educate me in my questions and concerns regarding the screens and exterior storm doors (which at this time I have not installed).  I really appreciate that I could pick the color of my screen frame, so that it matches, or better yet, blends in with my house trim.  The screening material I chose, Better Vue mesh, has been a pleasant surprise in that it is almost invisible, not dark in appearance, yet has superior strength and protection for my windows.  It was well worth having their installer come out, look at and measure each window, and then have the screens built to those exact specifications.  This enabled the installation to go smoothly and quickly.  Each screen is numbered for each window, so I requested the layout indicating this.  Now, for future maintenance, if my screens are removed, they can be put back in the correct order.
It has been a very positive and rewarding experience doing business with this company.  AAA Screen & Window provides excellent customer service and a quality product, both being a dwindling aspect in today's business environment. Keep up the good work and I highly recommend this company!

Did an excellent job of measuring and building new screens for 7 windows.  The frame and screen materials were very good and matched exactly to my existing screens . . . they went in like a glove!

They were great to deal with, thoroughly professional, punctual and friendly; and very reasonable for what was done. They also went through and helped open most of the windows (that were stuck because the people who renovated the house painted them closed) at no extra charge. I would highly recommend them.

See above - everything went just as promised!

I was quoted fairly and honestly and without be pushed. The installation was almost flaweless, I mean, there has been an issue with screws not being perfectly aligned, but it has been fixed. Thus, overall, I was pleased with the experience.

AAA Screen and Window installed 33 screens to our house.  They were extremely easy to work with and showed up on time and were very professional.  We had them come and measure for the screens as well, as we knew that some windows may be slightly off from "standard" sizes.  The whole process took about a week and a half and they communicated with me the entire process, so I was never left to question what the status was...we totally appreciated that.  The screens are high quality and they will suggest frame colors that would look best with your house trim.  They are installed using metal guides at the top and clips that are nailed into the sill...which was the desired method for my wife and I, as we know that the spring clips in lesser screens may often dislodge from the window in high wind conditions.  We would use them again in a heartbeat and will recommend them to anyone we know that is in the market for window screens.

I made the phone call to AAA Screen and Window Co.they inform me that they do measure and install,how ever I could measure and install myself.If I choose to install my self, I needed  to come by,so they could explain to me how to measure my windows properly and to choose my colors.AAA Screen and Window allow me to dry fit my windows with the frames  from my measurements before  they made all 29 window screens,to make sure my window screens would fit properly.AAA Screen and Window Co. discuss the total price. And I was very please with the price they quoted me.

Good response. Initial representative turned out to not be the best but the company made good and kept me from being delayed as I had given a date by which I needed the work completed.

excellent service and they finished the job quickly

This was the second time I had used this company. I had been so delighted with their work installing a door and a sliding glass window a year ago that I had them do my windows this spring. The windows themselves are lovely--as well as energy efficient, made in the US, and very easy to clean. Good security features also. They did the installation, which went very smoothly, and they cleaned up very well afterwards. Recommend very highly. Appreciated that they did not pressure me, as it took me awhile to decide on the windows (had looked at many companies for the past 2 years) and then to get moving. Very professional office too. Pleasure to work with them throughout the process. Terrific company with terrific line of products.