PARAMOUNT PROFESSIONAL CLEANING

I worked with the cleaning crew to solve the issues....I helped them whenever I could. I felt badly for how stressful the traffic became, arriving late, and seldom being reliable. It was not pleasant for them either. And I was often concerned by how the owner talked and dealt with her lead employee. It seemed unnecessarily demeaning, rude and mean spirited. I guess the best way to describe their work is simply dysfunctional. The other problem was the damage that was done to 4 walls in the house due to cleaning tools hitting the wall. A broken dish, scratches on the wood floors, and the wall holes made for more dissatisfaction and dysfunction. I was very unhappy with all of the damage and banging around of equipment. Finally, I thought we had gotten the permanent day and time correct for everyone. Then the walls were fixed and the 3 of us talked about moving on with those problems behind us. I had asked the owner to go to once a month service. She said she would send me in the mail another contract to show the change. When I didn't receive that in the mail, I text the owner 2 times, and left a message on her business phone the next day for confirmation of day and time for the next visit..... I tried to reach to the owner 3 different ways....and finally, I realized she is simply ignoring me. She never intends to return my texts or call. She has decided to deal with this business arrangement, a signed contract with me by ignoring my requests. When she didn't return my texts, I really didn't think anything of it. But after 3 days I realize that she has ended this service, and she doesn't have the professionalism to tell me. Just ignoring me was not her best choice. I wouldn't have taken the time to write this review if she had dealt with me like a professional and been honest about what she had decided....I have never been unapproachable or uncooperative so this treatment is truly uncalled for. I caution any one to consider this cleaning service with scrutiny. I was never treated so poorly when I was paying a lot of $$ for this grief. Not happy with Paramount. I deserved better from this company.

The crew was over 90 minutes late to the set appointment time. After calling and texting the owner and getting NO response, we assumed they were not coming. We decided to allow the crew to do the job even though they didn't start until 7:45PM and I had to get my children to bed. The kitchen table (glass) was not cleaned, some of the window sills were not dusted/cleaned, the TV in the family room was not dusted. One hallway looks as if it was not mopped. Would I ever call them back - absolutely not!

They called my daughter and they estimated $119.00 for what I needed done.  My daughter ok'd the estimate.  They came out to my house and the vacuum cleaner did not work, so none of my carpets were vacuumed and they also charged me $198.00 +tax when it was only supposed to be $119.00.  I am not happy with the company or the service and would  not recommend their services to anyone.  They also brought their cell phones in my house and were using them while they were working.  When my daughter contacted her, Camille started screaming at my daughter and hung up on me when I called.