North Georgia Replacement Windows Inc

They were great to work with on both projects. We discussed budget, timing and what we were trying to achieve - expanded light and view. There were delays and issues that came up, but they were not directly caused by NGW - they were due to suppliers and weather, things that were out of their control. They were very professional, courteous, and communicative and cleaned up thoroughly after each job. I highly recommend NGW for projects like ours.

The progress went very smooth because I had a lot done. We had windows added across the back of the house so now you can see the mountains everywhere you look. The front door brings in so much more light. I was very pleased with the work done. Thank you North Georgia Replacement Windows & Doors and Infinity Windows & Doors for a great job.

We hired them to replace two window banks at the rear of our house. Sean in sales was knowledgeable and explained the different products they offer and the differences between fiberglass and vinyl windows. We went with fiberglass for durability, even though it costs more. Everyone at the company was professional and great to deal with. There was good communication throughout the project. They did everything - removal, installation, trim and paint work. The start of the project was delayed by a week because they were behind on another project. In addition, there were a couple of delays toward completion that were related to traffic, weather and securing materials from a third-party vendor and though the delays were disappointing, they weren't deal breakers. They cleaned up well when they left. The finished product looks great and we are very happy with our new windows. See attached pictures. Lots more light and view, no more "fog". I would use North Georgia Replacement Windows again.

They are definitely a good company. The workers were great. Great company, great support, great service, great support.

Very smooth transaction from ordering, scheduling through measuring and installation. Recommend highly.

It went good. There was a problem with hooking up the alarm. The fellows stayed until it was working.

Excellent work, I was very happy with windows, they were great!

They were great to deal with the entire time. Punctual, polite and quality work.

overall good but had to come back a second time.

The team is very patient and professional. They are a great choice for doors and windows. Convenient showroom.

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I've tried to be as fair as possible with my review. They want their customers to be very satisfied which is a good thing. The sales process was good. The price good comparatively speaking. They turned up on time and installed quickly. Unfortunately we were not overly impressed with the latches on the new windows or some of the standard of installation. They were unwilling to help by being unable to get different latches from Vytex, even though Vytex produce other windows and different latches. So check every detail when ordering. As to their literature, they market their 'master installers' yet we had only one master installer on the team who I had to have redo a few windows' caulking due to the mess made by one of the others. This took a few visits because of my unsatisfaction. Now the price was good because the windows use not so good latches and the insect netting is very cheap quality. We had to get them back again to fix small holes and today ive found yet another so I'll be on to them again. Having said that they will resolve your issues (mostly) as they do want to provide good service. I mentioned to the head of installations that it would be helpful if they had someone audit their installs, and he mentioned they should be self auditing. Maybe so but the whole point to an inspection is to have someone else check it rather than those that do the work. We had four windows from power home remodelling group installed and it was all done immaculately and with an extra audit. So if they really do want to get better listen to customers genuine concerns and act accordingly, if not you'll just be mediocre at what you do. Overall I gave a B but it's more like a C+. Photos of bad caulking, insect net and latch shown.

replaced 11 windows in total. only took them one day. Only issue that came up was on the day of installation we were informed that one window had grids (didn't match the others) - we were told that they would still replace the windows and follow up when the correct style was in stock to fix the window. 8 days after the installation, I got a call saying the window without grids was in stock - had it installed the following day in less than 5 minutes. Could not have been happier dealing with North GA Windows.

NGRW was the best value for money in the windows. I talked to several other companies and NGRW was best quality windows for price. John Fitzgerald was great at explaining the windows, no sales man talk and made sure we were good with our decision - no high pressure sales tactics like some others. Jonathan and his team came in on the day/time as promised and did good work. We liked that they cleaned up as they went and every night they made sure the site was cleaned up (2 day job). It was a great experience and I recommend them.

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I am giving North Georgia Replacement Windows a A+ overall for their work in replacing all my exterior doors.  Overall, this service provider is very professional and you can tell that they only do things the right way, which is important when you have a contractor working on your home.  The doors they sell are very high quality.  They painted and stained all the doors with the exact Sherwin William colors I selected.  They replaced large sections of trim around the doors with new trim and rot-free materials.  Everything was done to perfection.  The crews called ahead of time to schedule installs and showed up on time.  The only negative thing I can say about the whole process is the amount of time it took from the day we signed the contract to the day they started the installation.  Part of the delay was due to the amount of time it took the door manufacturer to make and ship our doors.  But I also suspect that North Georgia Replacement Windows is also a very very busy company due to their excellent reviews. The things I liked most about North Georgia Replacement Windows were 1) the fact that they took interest in learning everything my wife and I wanted to accomplish with the new doors and custom windows, 2) they were able to meet all our expectations of product quality, 3) the work crews were meticulous and made sure the installation and workmanship was perfect.  I think the crew's supervisor's quality standards for everything even surpassed my own, which is very comforting when you are making such a large long-term investment in you home.  I now have no doubts that all the glowing reviews here on Angie's list for North Georgia Replacement Windows are well deserved.  I wish there were more contractors out there that could meet their commitment to quality and customer satisfaction.  I highly recommend this company to anyone seeking replacement windows or doors.

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North Georgia Replacement Windows replaced 5 sliding windows on the rear of my townhouse.  The 5 windows were replaced with vinyl windows with low-E.  The process was smooth and the customer service has been superb from the sales all the way through every aspect of the process.  I'm very pleased with the level of service and customer care by John Fitzgerald, Jake, and the install crew.  I would use NGRW again.