LEATHER CREATIONS

I purchased my original couch from leather creations in 1999. The seat cushions wore out so I went back to leather creations to see if there would be a match close to my existing leather & there was not. I discussed options with the salesman including reupholstering my frame. I looked at various leather swatches and got a price quote. I then did my due diligence and went to many other places to find a replacement couch. The size of my existing couch is 84" and was hard to find so I returned to leather creations and spent a lot of time picking out a new leather to redo my existing couch frame. I picked a leather from a swatch that met my taste. The 9x9 swatch was brown, not shiny and with distressed marks. I wanted a worn, distressed log cabin feel and this swatch was perfect. When I received my couch only the bottom panel looked like the swatch, the rest of the couch, including the cushions were a lighter, shiny, monotone brown. Not at all what I wanted! I contacted the manager of the North Point store, brought a cushion in to the store and compared it with the swatch. They looked nothing alike. The manager did not agree with me stating "thats what you chose." I then contacted the regional manager who gave me the CEO's (Scott Lobel) email to contact. I did and all I wanted was for someone to come out to my home and see the couch. I sent Mr. Lobel several photos of my couch and he responded "your couch is awsome". We exchanged emails over the next 3 months all the time I continued to request that someone come to see my couch and how different it is from the swatch. Not until I requested some of my money back did he respond to my request. He came out the end on November and said that is the nature of the leather to vary and that it would take 12 to 16 hides to match the swatch. If they would have said that the majority of my couch would NOT look like the swatch I would never have purchased it. Was the swatch just a suggestion on how it might look? Mr. Lobel offered to have me pick a different leather and redo my couch but I had already spent a lot of time choosing the one I did and none of the other choices would be right for me. In the long run I asked for some of my original 2750.00 purchase price back since this leather is not what I chose, They sent me a check for 250.00, this felt like a slap in the face after 5 long months of this. I bet they dont have that leather swatch in the showroom anymore. I could never trust them again and would never go there again. And I say buyer beware.