Home Improvement Crew
About us
20 years experience for offering carpet, hardwood and granite counter top including back splash. Please call or visit us at our warehouse or showroom at McFarland park way for all your flooring and granite needs. All our product and services installation handle by our professional crew with many years of experience. Additional email - [email protected]. Additional address - 1015 Union Hill Road, Alpharetta, GA 30004.
Business highlights
Services we offer
Residential and commercial sales and installation of hardwood flooring, back splash, granite counter tops & bathroom remodeling., tile
Amenities
Free Estimates
Yes
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 59% | ||
| 21% | ||
| 14% | ||
| 6% | ||
| 0% |
"I regrout the entire master bathroom shower, hall way bathtub caulk replacement , granite & backsplash grout replacement for $90. After 8 month she told me. to come back for more work without pay, or she will give me a bad review ."
Very bad experience. Severe lack of proper communication and unrealistic time frames given. Our understanding was that Home Improvement Crew headed by Don was the general contractor for the entire project we wanted. That's how he presented everything to us and that's what we expected. Don came, measured, stated he would do the ENTIRE project and we were quoted 3 days for everything at a decent price. Not bad right? As work began, time frames started to change. Once the shower was done, the worker just left the drywall exposed and was like....ok see you later I'm done!! He told us that he doesn't do the painting and has no idea who will. Wait what?? We called Don and he said that he will find someone...so I guess the project was NOT from beginning to end like we thought. Little did we know that the quote he gave us was "up to finishing". But since we are not contractors and also not familiar with the lingo, we did not realize that "up to finishing" means no painting. Again, none of that was explained to us. Also, we were told that the door we wanted would take 8-12 days to custom make. Newsflash to us, but whatever...they have to manufacture it right? We tried to be understanding. It is now day 12 and we have had no communication regarding the door, the installation, anything. Don said that he was not the one dealing with the door and that it will be another company. And how is that the customer's problem? As a general contractor he is responsible for making those arrangements and having the necessary contractors lined up and ready for the next phase. Needless to say, it has now been close to one month since the project started and we don't know when it will end. I would never use them again for any job. Very disappointing experience. I will say on the positive that the guy that did the shower did a great job and he was very clean, punctual and polite. That is why the rating is not an F.
"In my estimate, I clearly mentioned the shower door is not included, but I will send a shower door company to provide an estimate & time frame for installation, which we did. Shower door company informed them it will take 7 to 12 day days because of providing template, Fabrication, and installation. We completed our project in 3 days from demolishing to installation also we try to satisfy our customer by completing the paint which it was not in scope of our work Door company just called me and told me homeowner does not answer his phone after the shower door has been installed, this home owner did not paid for door yet. the cost was $ 2244 not $3000 why Silvia doesn't provide a correct amount, I don't know. when homeowner gave an A for quality & A for Punctuality and N/A for others how she come up D for overall project shower completed in 3 days shower door was installed under 12 days"
again
"Home owner washed tiles on shower wall which it was dark brown has been washed with bleach therefore 35% 0f grout line on wall turn white. she told me she wants to bring back the color of grout line to original to match with rest of the grout line to dark brown it took me 1.5 hour to restore the grout line to original dark brown and I did.this is a $100 job that I only charge $15. threshold tiny grout line was light brown because I did not had dark brown grout. I told her I will bring dark brown grout. I went extra mile for her to satisfy her why I did not get A for review I don't know"
"I performed the Re-Caulking shower base but she want to clean all discolor grout line which it couldn't be done without removing grout between tile and apply new grout. it was not possible because when you remove grout all tile will be chipped and must be replace. she wants impossible work done. I provide solution which it required to remove tile and install new tile & grout."
I bought a big deal for this service and it turned out excellent. It was very professional and I had an emergency with water. Before he even started working with me he came out and fixed it. I was very impressed. The crew was very professional. They did not talk; the owner came out with them. They were very polite.
"[Member name removed]'s bathroom was a giant bathroom. I spend 3 caulk and silicon to remove old caulk and apply fresh caulk include all Conner of glass doors. Grout line between tile at shower floor was 1/16". he want me to dig out grout between tile which it is impossible not to chip or brake the tiles. I spend more than 4 hours with $32 material but he refuse to pay me for extra hours and extra material I completed $250 job for only $99. He is one of those 10% of customer never satisfied no matter what you do for them"
Licensing
State Contractor License Requirements
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