EAGLE LENDING CORP

"Thank you very much for the awesome review! You were an absolute pleasure to work with and you made our job easier by getting us the necessary paperwork quickly. Thank you very much for your business!!!"

"Thank you [Member Name Removed]for the great review! We are so happy that we were able to save you both so much money on your refinance each month! We appreciate your business and the opportunity to work with you!"

"What a fantastic review!! Thank you very much! We are so thankful for customers like you. IT was truly a pleasure getting to know you thru the loan process. We are so glad that we were able to save you so much money by refinancing your home loan. I look forward to working with you when you are ready to buy your next home!"

"We would like to comment on this very old review as we were only recently made aware of it. We have only A+ reviews with other sites & pride ourselves in providing excellent customer service as a Mortgage Broker for 15 years. We offer low fees, low rates and very fast turnaround service. This borrower trusted us for their TWO previous mortgage transactions in just the 2 years prior. But in regards to this complaint, we would like to clarify and respond. This borrower rated us poorly for responsiveness, quality, pricing and professionalism. We took their phone calls Sunday to hear their offer was accepted. Monday July 1 we began the loan process, but we could not proceed until late day July 3rd when they provided a fully executed purchase contract. As we pride ourselves on excellent customer service and this was the 3 time repeat borrower, we worked on their loan on July 4th Holiday and submitted it to our Lender that day! That rebutes the responsiveness/punctuality and professional claim & shows our commitment level to our borrowers as outstanding! We were also able to save the borrower $400 appraisal fee due by choosing a Lender that offered the option. Further, the loan was approved in just 1 day. Borrowers are given the option to lock or float the rate at this time, and they chose to lock due to rising interest rates. Rates change daily due to market conditions, and they were fortunate to have locked since the rates continued to climb for the next 2 weeks. Both refute the pricing claim. Lastly, anytime a contract has contingencies stating personal property included in the sale, the items are required by Lenders to be moved to a Bill of Sale. To summarize, we took calls on the weekend for a previous 2 time borrower, worked on July 4th holiday, obtained a loan approval in 1 day, saved the borrower the $400 appraisal fee, cleared the loan for closing a week or more before closing and closed on time- in 3 weeks. Yet, we didn't meet the borrowers' expectations. I guess you can't please everyone."